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This item contains several different items. Purchasing this item includes all of the component items listed below.
Building Brand and Reputation
Building Brand and Reputation is a course with a case study to examine perception of brand. In this course, Maria Deveson-Crabbe discusses with Eve Ash how her organization built trust through its brand and reputation, knowing that brand and reputation are different. She talks of the importance of r... read more
Interactive course with lessons, pre-test, and post-test
Building Your Personal Brand
Building Your Personal Brand is a course providing powerful lessons to help you build your brand. In this course, Sadhana Smiles and Eve Ash discuss the tangibles and intangibles that go to making a memorable interaction. Sadhana recommends mapping out a career structure, competing for awards and fi... read more
Interactive course with lessons, pre-test, and post-test
Bullying Even at the Top
Learn practical lessons about bullying at all levels. Executive Sadhana Smiles explains to Eve Ash how various forms bullying that exist at the top, including undermining, texts, emails and phone calls, and how to foster a "Zero Tolerance" approach to bullying. This course covers how to discuss and ... read more
Interactive course with lessons, pre-test, and post-test
Can I Help You?
Can I Help You? is a course showing how to engage customers from the first moment rather than being robotic. Entrepreneur Pete Williams explains to Eve Ash how to engage customers and avoid service turnoffs with new approaches and positive body language and tone to ensure a positive guest experience... read more
Interactive course with lessons, pre-test, and post-test
Succession Planning and Talent Review
Learn practical strategies for succession planning. HR expert Peter Wallbridge gives practical tips for senior managers to plan succession and future roles through the use of a talent review process.Learn to develop and apply talent reviews to enable career plans for high potential individuals and f... read more
Interactive course with lessons, pre-test, and post-test
Career Resilience: Confidence to Bounce Back
Career Resilience: Confidence to Bounce Back is a course designed to build the resilience needed to navigate career challenges. In uncertain times, everyone needs a toolkit of personal strengths and emotional skills to move forward with confidence. This course offers practical strategies to identify... read more
Interactive course with lessons, pre-test, and post-test
Confidentiality Obligations of HR
Confidentiality Obligations of HR is a course featuring HR expert, Peter Walbridge, who provides an understanding of confidentiality expectations and obligations for HR employees as it pertains to personnel data and employment contracts. He discusses the challenges and expectations of confidentialit... read more
Interactive course with lessons, pre-test, and post-test
Copyright Warning
Learn sound advice from lawyer Angela Perry about how to ensure copyright is protected and to avoid breaching copyright. This course covers permissions, logos and plagiarism. You will learn to protect your copyright and ensure copyright is not breached.You will become aware of ethical and legal cons... read more
Interactive course with lessons, pre-test, and post-test
Creating a Powerful Resume
Your resume is your first impression so make it count. In this course, psychologist Eve Ash and HR consultant Peter Wallbridge share expert advice on how to craft a resume that stands out to recruiters. They explore the most common mistakes to avoid and reveal what truly makes a resume compelling, c... read more
Interactive course with lessons, pre-test, and post-test
Creating Your Brand Proposition
Learn useful strategies to build your brand from Ben Walkenhorst, marketing consultant, who shares tips with Eve Ash about creating brand propositions through understanding what comprises a brand essence, envisaging your brand as a character, how brand is both a compass and removes irrelevant oppo... read more
Interactive course with lessons, pre-test, and post-test
Crisis Management Strategy Planning
Crisis Management Strategy Planning is a course exploring reasons for, and how to identify threats and manage serious risk. In this course Eve Ash interviews Ross Campbell, Crisis Management expert on the key strategies for successful crisis management strategy planning. Once this course is complete... read more
Interactive course with lessons, pre-test, and post-test
Culture and Oneness
This course is designed to help create a unified culture in your organization. A positive, facilitative culture is integral to all organizations' success. In this course Maria Deveson-Crabbe explains to Eve Ash how this can be achieved through the concept of oneness. A failure to take advantage of... read more
Interactive course with lessons, pre-test, and post-test
Developing Sales Capabilities
This course shows how to develop sales people to easily achieve success. Sadhana Smiles explains to Eve Ash how to hire for attitude and use work tests when recruiting and hiring. Sadhana says the key ingredients for developing your sales people are to hire the right people, set a strong path from t... read more
Interactive course with lessons, pre-test, and post-test
Elevator Pitch
Elevator Pitch is a course that shows the power of elevator pitches when selling ideas or products to other people. Marketing consultant Ben Walkenhorst talks with Eve Ash about what an elevator pitch is, why they are useful, how you can research and know your audience and find the human story behin... read more
Interactive course with lessons, pre-test, and post-test
Entrepreneur Skills
Pete Williams, entrepreneur, talks about his necessary skills for success and how to be resilient in the face of adversity. Learn what it takes to be a successful entrepreneur - from Pete's personal experiences and skills. You need to be factual and analytical versus emotional, and the have power to... read more
Interactive course with lessons, pre-test, and post-test
Gender Inequality
Gender Inequality is a course with a compelling message about the importance of addressing gender balance. Sadhana Smiles discusses with Eve Ash how it benefits businesses to ensure women are not under-represented at higher levels. Remuneration inequality must be rectified as it impacts lifestyle an... read more
Interactive course with lessons, pre-test, and post-test
Growing a Franchise
Growing a Franchise is a course designed to help you develop strategies for successful franchise growth. In this course Sadhana Smiles discusses with Eve Ash the key steps for successful growth, covering indicators and both front and back end systems to maintain brand standards and consistent, effec... read more
Interactive course with lessons, pre-test, and post-test
HR Dashboard of Metrics and Analytics
HR Dashboard of Metrics and Analytics is a course for all HR professionals covering the essentials for an effective HR dashboard for any business. In this course, Psychologist Eve Ash discusses with HR consultant Peter Wallbridge the analytical side of people issues and the value of assembling a pre... read more
Interactive course with lessons, pre-test, and post-test
HR Strategy and Management
HR Strategy and Management is a course directed at human resource professionals providing an overview of HR functions and management for the employee life cycle: from recruitment to exit. In this course HR expert Pete Wallbridge covers HR fundamentals and strategy and the employment value propositio... read more
Interactive course with lessons, pre-test, and post-test
Implementing Successful Training
This course offers a systematic approach to training to meet business needs and address skill gaps and professional development plans. Sadhana Smiles and Eve Ash discuss the need to design training programs and using a blended learning approach to engage and enthuse your people, with ongoing feedbac... read more
Interactive course with lessons, pre-test, and post-test
Improving Profitability in Tough Times
This is a course focused on how to review company financials and monitor market fluctuations to optimize profitability in less than optimal business environments. Every business must strive to improve profitability especially during a downturn. Sadhana Smiles explains to Eve Ash that organizations m... read more
Interactive course with lessons, pre-test, and post-test
Increasing Website Traffic
Increasing Website Traffic is a course offering strategies from successful business entrepreneur Pete Williams. He discusses with Eve Ash his proven methods for developing a clear Call-to-Action (CTA). He explains the use of Google AdWords and Analytics to increase web traffic.Once this course is co... read more
Interactive course with lessons, pre-test, and post-test
Inspiring Social Change
How do you inspire and implement social change? In this course, Sadhana Smiles discusses with Eve Ash how to inspire social change and link strategy to outcomes. A champion drives the vision, progressing creative ideas for championing and achieving social change, so there is engagement at all levels... read more
Interactive course with lessons, pre-test, and post-test
Lobbying and Influence
Discover how to effectively lobby for change. Maria Deveson-Crabbe, a successful CEO, explains how you need to overcome obstacles and prepare to meet challenges head on. Successful lobbying is achieved only through persistence.Once this course is completed, you will have learned how to effectively l... read more
Interactive course with lessons, pre-test, and post-test
Managing Bad Press
This course features a powerful and tragic case study. Maria Deveson-Crabbe explains the important lessons she learned regarding the management of the press and media, and how to turn it around and use a crisis management strategy.Once this course is completed, you will have studied how to manage th... read more
Interactive course with lessons, pre-test, and post-test
Managing Crises and Brand Damage
Prepare for a crisis and possible brand damage. Often control is lost to government authorities, and crises can lead to business failure. In this course psychologist Eve Ash interviews leading crisis management expert Ross Campbell who explains how crises can get out of control very fast and how imp... read more
Interactive course with lessons, pre-test, and post-test
Managing Disruptive Conduct
Managing Disruptive Conduct is an informative course identifying disruptive conduct, how to handle complaints about colleagues and when to perform an HR intervention. HR consultant Peter Wallbridge explains how it starts with understanding the issues and ensuring a code of conduct. Once this course ... read more
DVD style course with completion certificate only
HR Essentials: Managing Complaints and Allegations
This course is designed to help you deal with complaints and grievances from staff. In this course HR expert Peter Wallbridge explains to psychologist Eve Ash the detailed steps to ensure grievances are well managed.Learn how to assess the seriousness of problems, how to deal with low-level complain... read more
DVD style course with completion certificate only
Managing Recruitment Effectively
This course is designed to help you prepare for and manage recruitment like a star. Recruiting, interviewing and hiring are among the top concerns facing HR. A thoughtful, rigorous approach to hiring the right people saves time and money. In this course HR expert Peter Wallbridge explains how we mus... read more
Interactive course with lessons, pre-test, and post-test
Mergers, Acquisitions and Divestments
Mergers, Acquisitions and Divestments is a course providing an inside look into mergers and acquisition activity and what influences structure and leadership when a new business culture is introduced. In this course HR consultant Peter Wallbridge shares with psychologist Eve Ash his own experiences ... read more
Interactive course with lessons, pre-test, and post-test
Performance Appraisals and Ongoing Feedback
This course is designed to help you conduct appraisals with best outcomes. In this course Peter Wallbridge, HR consultant, explains to Eve Ash that we must regularly assess performance, discuss career development (past and future), and incentive payments.Learn that it is the responsibility of the ap... read more
DVD style course with completion certificate only
Restructuring and Preparing for Layoffs
This course is designed to help anyone faced with the challenge of moving people out of their jobs. In this course, HR Consultant Peter Wallbridge discusses with Eve Ash how to manage challenges and sensitivities surrounding layoffs and redeployment effectively. The key is remaining consistent to po... read more
DVD style course with completion certificate only
Reward and Remuneration
This course covers payment and incentive policies as part of the remuneration cycle. In this course, HR Consultant Peter Wallbridge explains that the key to consistency and transparency can be found through maintaining fair and thorough strategy and policies.Learn how to explore a competitive market... read more
Interactive course with lessons, pre-test, and post-test
Rock Star Leadership
Rock Star Leadership is a course covering the qualities that make great leaders: excellent track record with ability to achieve results, a clear compelling vision and the ability to engage and motivate their people. In this course HR Consultant Peter Wallbridge explains how great leaders are able to... read more
Interactive course with lessons, pre-test, and post-test
Running an Effective Crisis Simulation
Running an Effective Crisis Simulation is a course designed to help you be better prepared to handle crises through rehearsals and strategizing scenarios. In this course, psychologist Eve Ash interviews leading crisis management expert Ross Campbell who explains how to create and facilitate crisis s... read more
Interactive course with lessons, pre-test, and post-test
Seeking Legal Advice
Seeking Legal Advice is a course encouraging leaders and project managers to understand legal documents before seeking a lawyer. In this course lawyer Angela Perry discusses with psychologist Eve Ash the best practice methods to ensure a positive, productive outcome when seeking legal advice. Once t... read more
Interactive course with lessons, pre-test, and post-test
Skills for Lobbying Government
This course provides strategies for lobbying governments, business and the public. In this course, Eve Ash, psychologist and Founder Seven Dimensions, and Angela Perry, Lawyer share practical advice and strategies.Learn some useful and practical ways to lobby for change, identify your stakeholders, ... read more
Interactive course with lessons, pre-test, and post-test
Skills for Managing Redundancy / Layoffs
This course presents sensible and fair ways to assist a person who is being laid off. Layoffs are a part of business as companies change, roles change and some people just don't perform. In this course HR expert Peter Wallbridge explains how to determine if the layoff/redundancy is genuine.Learn to ... read more
Interactive course with lessons, pre-test, and post-test
Stakeholder Reputation Research
Stakeholder Reputation Research is a course that explains this strategy a way of improving an organization's corporate strategy and external perceptions. In this course Maria Deveson-Crabbe discusses with Eve Ash how to uncover perceptions so you can build influence.Once this course is completed, yo... read more
Interactive course with lessons, pre-test, and post-test
Take Care Giving Expert Advice
Take Care Giving Expert Advice is a course that cautions people giving advice outside their expertise. In this course, lawyer Angela Perry shares tips about how to maintain credibility while improving your credentials.Once this course is completed, you will have learned about the limitations and leg... read more
Interactive course with lessons, pre-test, and post-test
Taking Ideas into Business Reality
Learn practical strategies and skills for turning ideas into business reality. Entrepreneur Pete Williams explains to Eve Ash how to test the market via the internet and e-commerce, focus groups, and how to develop elevator pitches with an eye for solving pre-existing problems, being able to execute... read more
Interactive course with lessons, pre-test, and post-test
HR Recruitment Skills - Promises and Consistency
HR Recruitment Skills - Promises and Consistency is a course that empowers you to ensure consistency in recruitment promises, building trust and satisfaction among new hires. Managers' inconsistent messaging can lead to unmet expectations and disengagement. HR consultant Peter Wallbridge offers expe... read more
Interactive course with lessons, pre-test, and post-test
The Power of Checklists in Crisis Management
Develop skills to effectively manage a crisis by proactively preparing checklists. Any crisis requires checklists which consider the before, the during and the after, says crisis management specialist, Ross Campbell in this course.Learn to construct a checklist for use before, during and after a cri... read more
Interactive course with lessons, pre-test, and post-test
How to Manage Challenging and Disruptive Staff
Learn strategies for successfully handling difficult people in your team and understand what seems a nightmare may in fact be easy to turn around. Consider your management style, mindset and commitment. Agree on what the problem is and create an action plan.Learn to understand a person's position an... read more
DVD style course with completion certificate only
The Value of Employee Ownership
This course explores how owning shares in a company you work for can be exciting, fulfilling and potentially lucrative strategy for employees and the employer. In this course lawyer Angela Perry explains how employee ownership can help business growth and gives advice on how best practice can be ach... read more
Interactive course with lessons, pre-test, and post-test
The Value of Podcasts
The Value of Podcasts shows the ease of assembling, marketing and distributing podcasts, and the difference they can make to a business. Podcasts are increasingly popular and in this course entrepreneur Pete Williams presents them as a powerful way to connect with your market locally and internation... read more
Interactive course with lessons, pre-test, and post-test
Understanding Intellectual Property
Learn about intellectual property and how it can be usefully and gainfully protected. In this course, lawyer Angela Perry discusses with psychologist Eve Ash, the key points and best practices regarding intellectual property ownership at work.You will learn about clarifying boundaries in employment ... read more
Interactive course with lessons, pre-test, and post-test
Terminations - Fair or Unfair
Terminations - Fair or Unfair is a course that will help you minimize legal claims by ensuring both the employee and employer fully understand the spirit and letter of the employment contract. In this course, HR Consultant Peter discusses what constitutes unfair dismissal and what leads to legal cla... read more
Interactive course with lessons, pre-test, and post-test
Working with the Board
Working with the Board is a course demonstrating how a CEO and senior executive team can build a successful relationship with their board members. Maria Deveson-Crabbe explains to Eve Ash about governance and accountability, and how to build a successful relationship with mutual respect. She provide... read more
Interactive course with lessons, pre-test, and post-test
You Manage the Culture
A leader's style impacts the culture of their team. In this course, psychologist Eve Ash speaks with Sadhana Smiles about how best to ensure fair and thorough strategy and enforcement of policies. Sadhana advises being aware of self and others, strategies for re-engaging staff and the warning signs ... read more
Interactive course with lessons, pre-test, and post-test
Planning and Scheduling for Results
Planning and Scheduling for Results is a course with exemplary strategies to become an efficiency champion and manage your time and projects effectively. Jan Durrans, Executive Vice President Chief of Staff and Chief Performance Officer at AXOS Bank, shares the most efficient ways to manage projects... read more
Interactive course with lessons, pre-test, and post-test
Setting Goals to Stretch and Grow
Setting Goals to Stretch and Grow is a course with a powerful set of key practices to adopt to ensure the successful development of staff. Jan Durrans, Executive Vice-president, Chief of Staff and Chief Performance Officer at AXOS Bank, explains to Eve Ash how to use clear and specific goals, both q... read more
Interactive course with lessons, pre-test, and post-test
Recruiting High Achievers
Recruiting High Achievers is a course providing a path towards hiring the best candidates through consistent behavioral questions, careful listening and probing. All organizations want high achievers, but don't always hire the best people for the job. Jan Durrans, Executive Vice-president, Chief of ... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Enhance Your Career
Say yes to new career opportunities and most people will find a new injection of career rocket fuel. As Dr Judy Olian explains to Eve Ash, accepting unusual roles as they present themselves allows people to step out of the safe zone, take calculated risks, learn from failure - all while retainin... read more
New Release
Interactive course with lessons, pre-test, and post-test
Say YES to New Assignments
With not enough people to do all the jobs that need doing, Dr Judy Olian makes a practice of saying YES when asked. She tells Eve Ash when taking on new assignments, you learn what you're good at, you acquire new skills and discover hidden talents. People view you in new ways. Being afraid of new jo... read more
DVD style course with completion certificate only
Uphold 100% Integrity
Dr Judy Olian tells Eve Ash about the importance of practicing 100% integrity, especially when there aren't clear rules and guidelines. She counsels -if it doesn't feel right, don't do it-. Even agreeing to do something just once becomes the new normal. It is easier (and better) to uphold integrit... read more
New Release
DVD style course with completion certificate only
Step Out of the Safe Zone
If you invert the typical career pyramid, Dr Judy Olian explains to Eve Ash, you actually broaden your skill set. Unless youre willing to take a risk and fail, you won't move forward. There is always the risk you might not succeed, but it is ok to fail. The upside is that you know much more than yo... read more
New Release
DVD style course with completion certificate only
Learn from Failure
Whats good about failure? It's valuable if you learn from it. Dr Judy Olian tells Eve Ash that having experienced many failures, she has learned to ask what responsibility she bore, and to recognize when it had nothing to do with her. Failure isnt fatal, she says, we can all move forward. The crit... read more
New Release
DVD style course with completion certificate only
4 Ways to Boost Your Leadership Skills
In this course Eve Ash, Psychologist and Founder Seven Dimensions, interviews Dr Judy Olian, President, Quinnipiac University to explore some practical advice and strategies for boosting your leadership.President of Quinnipiac University, Dr Judy Olian has met many leaders. One of the qualities of a... read more
New Release
Interactive course with lessons, pre-test, and post-test
Learn More about Yourself
A crucial ingredient in authentic leadership is self-awareness. Dr Judy Olian explains to Eve Ash that not only do you need self-understanding, you must also take into account how others perceive you. You must not only be honest with yourself, you must be willing to take others' feedback, internaliz... read more
New Release
DVD style course with completion certificate only
Seek Team Diversity
The reason many leaders appoint people like themselves is because they dont make leaders feel uncomfortable. Team diversity is the antidote, recommended by Dr Judy Olian. She tells Eve Ash that when forming a management team, one needs to consider organizational needs and use self-awareness to buil... read more
New Release
DVD style course with completion certificate only
Encourage Truth-tellers
The higher you climb in an organization, the more isolated you become. Dr Judy Olian believes this is when a leader most needs to be surrounded by truth-tellers. The risks of becoming insular in ones role are considerable, such as becoming isolated from ones customers, and no longer correctly perc... read more
New Release
DVD style course with completion certificate only
Maintain a Healthy Balance
People look for role models who are healthy, Dr Judy Olian tells Eve Ash. Leaders who are slaves to work, not having a personal life, are not whole. As role models, leaders legitimize everyone elses behavior. This means leaders need a healthy family and work balance. Its how you eat, exercise, sle... read more
New Release
DVD style course with completion certificate only
3 Inroads for Handling a Narcissist
Discover how to best work with narcissists. Psychologists Peter Quarry and Eve Ash provide useful and interesting information about dealing with these difficult personalities at work. Peter explains what narcissism is, its prevalence and where the term came from. Eve and Peter discuss narcissistic b... read more
New Release
Interactive course with lessons, pre-test, and post-test
Recognizing Narcissistic Behaviors
Peter explains the meaning and origin of the term narcissism, and its characteristics. Narcissists may have little empathy. Initially they can appear warm and friendly, but this is often a manipulation. They require constant validation and can get defensive and aggressive when criticized. The condit... read more
New Release
DVD style course with completion certificate only
Narcissists - Avoid the Triggers
Narcissists can poison workplaces. Eve Ash asks Peter Quarry what triggers a narcissist to react. He advises that, to avoid being on the receiving end of narcissistic abuse yourself, it is best not to confront narcissists — don’t criticize them and don’t attack them. It is difficult to present an al... read more
New Release
DVD style course with completion certificate only
Narcissists - Survival Skills at Work
Peter Quarry outlines a variety of strategies for coping with narcissists at work – avoid discussing rights and wrongs, don’t expect apologies, manage boundaries, and try not to get upset. It’s better to ask questions. Peter suggests using flattery – ask the narcissist for advice. Explain how an ide... read more
New Release
DVD style course with completion certificate only
3 Steps to Critical Thinking
Critical thinking is in hot demand, but unfortunately in short supply. Some people are critical thinkers but most people tend to think uncritically. Eve Ash asks Peter Quarry to explain how critical thinking is learned and developed. Peter explains that recognizing and switching off emotions is the ... read more
New Release
Interactive course with lessons, pre-test, and post-test
What is Critical Thinking?
The demand for critical thinking is on the rise. Peter Quarry explains that thinking critically is not responding to issues with emotion, but observing the facts and then using logic to arrive at a decision or conclusion. When collecting and using information or data, it is important to avoid ‘think... read more
New Release
DVD style course with completion certificate only
Critical Thinking - Recognize & Switch off Emotions
While acknowledging the value of emotions in decision-making, Peter Quarry provides suggestions for switching gut feelings off in order to first recognize how another person is being triggered, then to distance yourself and consider better ways to respond. This makes it possible to turn an issue aro... read more
New Release
DVD style course with completion certificate only
Critical Thinking - Collect & Use Information & Data
Peter Quarry explains that logical thinking, which is essential to critical thinking, involves asking yourself what you know about a situation before you make any decisions. You then seek more information and facts to help you make the best decision. Looking for patterns or trends in the information... read more
New Release
DVD style course with completion certificate only
Critical Thinking - Avoid Thinking Errors
Eve Ash asks Peter Quarry about thinking errors that can happen when people are stuck in an impasse. Peter Quarry explains that, in discussion or negotiation, people tend to dig their heels in and believe there are only two ways to solve the problem: their way or the other person’s way. It is vital ... read more
New Release
DVD style course with completion certificate only
4 Communication Skills Everyone Needs
Ever-increasing complexity in the workplace means that effective communication skills are more important than ever. Peter Quarry outlines to Eve Ash the four key communication skills needed for survival: lean communication (getting straight to the point), connecting with others (social skills), adap... read more
New Release
Interactive course with lessons, pre-test, and post-test
Lean Communication
Everyone is very busy; poor or woolly communication wastes time. Peter Quarry suggests to Eve Ash that people need to focus on being direct and simple in what they’re communicating, asking questions to clarify and determine what is being discussed, and politely summarizing and steering the conversat... read more
New Release
DVD style course with completion certificate only
Connecting with Others
The ever-increasing use of technology is producing a corresponding need for enhanced human interaction in the workplace. Interestingly, research indicates that the most successful teams are not necessarily those that rely on diversity, experience or expertise. Peter Quarry explains to Eve Ash that t... read more
New Release
DVD style course with completion certificate only
Adaptable Communication
Peter Quarry explains to Eve Ash that in a highly complex world, the person who communicates most successfully is someone who is flexible and adapts and changes their communication style depending on the needs of their audience. They try to read the other people by ‘reading’ their reactions. They si... read more
New Release
DVD style course with completion certificate only
Texting and Using Social Media Professionally
The prevalence of social media and text messaging means there is a danger that people will communicate inappropriately or unprofessionally. Eve Ash and Peter Quarry’s list of DOs and DON’Ts include establishing how other people would prefer to communicate (i.e. through text messages, emails or phone... read more
New Release
DVD style course with completion certificate only
4 Essentials for a Respectful Workplace
The fast pace of many companies and organizations can result in disrespectful behaviors and toxic workplaces. Eve Ash and Peter Quarry discuss what actually constitutes respect, the different types of respect, and why respect is important. They identify the benefits of a respectful culture and how i... read more
New Release
Interactive course with lessons, pre-test, and post-test
Understanding the Importance of Respect
With so much talk about the need to respect each other, there is insufficient understanding of what respect comprises. Peter Quarry explains to Eve Ash that the core ingredients of a respectful workplace culture include courteousness, awareness, acceptance of individual differences, and the valuing ... read more
New Release
DVD style course with completion certificate only
How to Get Respect from Others
A respectful culture is built when people give and earn respect. Peter Quarry explains to Eve Ash that giving and earning respect means showing people that you acknowledge and welcome them, listening to their points of view regardless of their age, backgrounds or beliefs, being polite even if you di... read more
New Release
DVD style course with completion certificate only
Leadership in a Respectful Culture
Too many leaders rely on mission statements about being a “respectful organization”. Peter Quarry explains to Eve Ash that instigating climate surveys can measure existing respect levels among staff, followed by discussing survey results and ways to improve. These can include developing a mutually a... read more
New Release
DVD style course with completion certificate only
Respect: Dos and Don'ts
Eve Ash asks Peter Quarry for examples of respectful and non-respectful behaviors. Peter itemizes inappropriate remarks and jokes, put-downs, blaming others and making excuses for one’s own actions, excluding people, being unhelpful and judgmental, and being careless about errors, mistakes, timeline... read more
New Release
DVD style course with completion certificate only
4 Pathways to Managing Millennials
Peter Quarry discusses the challenges in hiring and managing millennials (people born between 1980 and 2000). Millennials currently account for about half the workforce and this percentage is increasing. Peter talks to Eve Ash about appreciating the unique strengths of millennials, engaging them thr... read more
New Release
Interactive course with lessons, pre-test, and post-test
Millennials: Appreciate their Unique Strengths
Peter Quarry and Eve Ash discuss how stereotypes about millennials are misleading and unhelpful. A White House report on millennials concluded that “While there are substantial challenges to meet, no generation has been better equipped to overcome them, than millennials. They are skilled with techno... read more
New Release
DVD style course with completion certificate only
Millennials: Engage them with a Meaningful Purpose
Eve Ash and Peter Quarry note that millennials change jobs frequently and so are seen as less loyal to employers. However, a Gallup Poll has revealed that they are 65% less likely to leave if they are engaged, if they are able to ask questions, if their job promotes strong social values, and if they... read more
New Release
DVD style course with completion certificate only
Millennials: Understand what Motivates Them
Millennials not only want to do well, they want to be seen to do well. Peter Quarry suggests that employers harness the competitive instincts of millennials, enable a culture of gamification and collaboration, and ensure they are noticed by providing plenty of ongoing feedback. Engagement and a flui... read more
New Release
DVD style course with completion certificate only
Millennials: Give them a Say
Eve Ash notes that millennials are used to having a say on everything. Peter Quarry agrees that giving millennials more of a say in decision making, together with greater transparency of information, is more likely to bring out the best in them, and will make a positive difference to workplace relat... read more
New Release
DVD style course with completion certificate only
4 Perspectives on Bullying and Harassment
There are increasing reports of bullying and harassment in the workplace with recent figures suggesting 30% of people experience this. Peter Quarry and Eve Ash discuss how it is defined, how it impacts on health and safety, why some people target others, and the difference between unpleasantness and... read more
Interactive course with lessons, pre-test, and post-test
What is and isn't Bullying & Harassment?
Peter Quarry talks about the difference between bullying and harassment as well as how they contrast with unpleasantness. The former are unsolicited, persistent negative behaviors that intentionally target and threaten others. They cause people to lose sleep, and experience hypervigilance and physic... read more
New Release
DVD style course with completion certificate only
A Clear Case of Bullying
Peter Quarry tells Eve Ash about a female manager, new to her job, whose staff refused to extend courtesy, made vindictive comments, disobeyed requests, escalated behaviors and were routinely hostile. This upset the manager until she was unable to continue working because she was psychologically inj... read more
New Release
DVD style course with completion certificate only
Unpleasant, but not Bullying or Harassment
There are times in the workplace when an employee feels singled out by management and the experience is unpleasant. Peter Quarry explains to Eve Ash that a warning is not bullying, but a standard management function. Providing that the correct procedures are followed and documented, the aim of the w... read more
New Release
DVD style course with completion certificate only
Disrespect and Crossing the Line
It is not unusual for some people to cross the line of acceptable behavior by making disrespectful comments. Peter Quarry explains to Eve Ash that pretending it was “only a joke”, or not intended to offend is irrelevant, especially if the other person is hurt. Tips for countering this behavior inclu... read more
New Release
DVD style course with completion certificate only
4 Skill Sets for Successful Leadership
Leaders today are under more pressure than ever. Peter Quarry argues that managers and leaders need to understand the challenges and tasks for a chaotic world, becoming authentic leaders with strategies that help them survive and inspire. Recognizing that employees need purpose, leaders need to inst... read more
Interactive course with lessons, pre-test, and post-test
Understanding Today's Leadership Challenge
Peter Quarry and Eve Ash discuss how in an increasingly VUCA (volatile, uncertain, complex, ambiguous) world, leaders often retreat into stress, anxiety, overly controlling, sensitized and empty behaviors. These are all signs that leaders are overwhelmed and resorting to fight, flight or freeze reac... read more
New Release
DVD style course with completion certificate only
Leadership Tasks for a Chaotic World
Peter Quarry outlines two leadership skills: providing staff with a compelling sense of purpose and encouraging in them the confidence that they can cope. Companies lacking a purpose-driven culture financially underperform other companies by 42%. Conversely, purposeful leaders’ energy levels are 60%... read more
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DVD style course with completion certificate only
Developing 'Authentic' Leadership
Authenticity means knowing all the good and less desirable aspects of your nature. The blind part is the aspects that you don’t realize, but which can be decreased when you hear others’ feedback. Peter Quarry discusses how the public parts of our nature can be increased, while the hidden and blind p... read more
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DVD style course with completion certificate only
Leadership Survival Kit
Peter Quarry’s leadership survival kit contains the ability to know that not everything is unpredictable, to control what can be managed, find good people with whom to de-stress and debrief, the importance of staying healthy and taking regular breaks, conserving mental energy and ensuring you and yo... read more
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DVD style course with completion certificate only
4 Strategies for Building Collaboration
This program covers the growing importance of collaboration as a workplace skill. Pooling ideas and team-based projects result in higher-performing workplaces. Effective collaboration however requires understanding of people's different work and communication styles, and the willingness to suspend j... read more
Interactive course with lessons, pre-test, and post-test
The Benefits of Collaboration
As Peter Quarry explains to Eve Ash, collaboration has many surprising benefits for companies including improved meeting efficiency, workers who are less stressed, and higher overall performance. The first step, he suggests, is building a culture of collaboration.The benefits of collaboration are: C... read more
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DVD style course with completion certificate only
The Collaboration Conversation
Peter Quarry says that while collaborative workplaces are highly desirable, developing a culture for collaboration isn’t easy. He and Eve Ash developed a series of questions which form the basis for a conversation that negotiates where and how people can work together more effectively.Creating a col... read more
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DVD style course with completion certificate only
Avoid the 6 Collaboration Killers
When developing a collaborative culture, companies need to avoid the 6 collaboration killers. Peter Quarry and Eve Ash discuss the problems of people talking more than listening, being judgmental, not acknowledging or clinging too defensively to ideas, punishing honesty and failure to experiment. Th... read more
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DVD style course with completion certificate only
Improve Meeting Efficiency
A lot of collaboration already goes on in organizations but it’s wasteful. Peter Quarry and Eve Ash discuss ways for meetings to be more effective, including determining who really needs to be there, allocating time and using appropriate tools such as brainstorming. These lay foundations for collect... read more
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DVD style course with completion certificate only
Design Collaborative Workplaces
Hybrid spaces blending private and public spaces offer improved and novel prospects for collaboration. Randome conversations are more likely to happen in these areas and yet there are private areas for individual or small group meetings. Physical layout can: Contribue to the 'vibe' and culture Contr... read more
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DVD style course with completion certificate only
4 Ways to Boost Creativity
The digital economy is opening up ways for everyone to be creative. It doesn't just mean being artistic - it's more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged... read more
Interactive course with lessons, pre-test, and post-test
What is Creativity at Work?
Very often creativity and innovation are interchangeably used in the workplace. Creativity (coming up with ideas), as Peter Quarry tells Eve Ash, paves the way for innovation (implementing ideas). It is developed through learning to think outside the box (challenging your assumptions), developing th... read more
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Creativity - Learn to Think Outside the Box
A box is a set of preconceived ideas we all have when thinking about a problem. Learning to think outside the box, as Peter Quarry and Eve Ash agree, is breaking beyond one’s narrow view of existing approaches. This requires looking at the issue from a different perspective – known as reversal.Think... read more
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Creativity - Develop the Right Mental Capacity
Anyone can improve their ability to use their brain in different ways. Peter Quarry and Eve Ash explore techniques such as exposing yourself to new ideas and perspectives, changing daily routines and challenging your comfort zone. Studies have shown that our concentration spans – even IQs – are impa... read more
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Creativity - Leverage the Power of Groups
Brainstorming is one way to leverage the power of groups. Too often, good ideas are checked by negativity, endless debate and snap judgments. Peter Quarry and Eve Ash endorse suspension of judgment, letting ideas flow, building on suggestions and having fun during the process.Brainstorming, as a pro... read more
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Creativity - Ensure Managers Make it Happen
For Peter Quarry and Eve Ash, a genuinely creative culture is reliant on managers enabling time and space for experiments, realizing mistakes as learning opportunities and rewarding gems as they appear. Tolerance is important for creativity. Managers should also pair people from different background... read more
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DVD style course with completion certificate only
4 Ways to Build Accountability
In this course Peter Quarry says accountability has two aspects: who you are accountable to and what you are accountable for. Being accountable is willingness to accept responsibility for performance, engaging in discussion and acting on suggestions for improvement. Learn how to enhance personal and... read more
Interactive course with lessons, pre-test, and post-test
Being Accountable
Peter Quarry and Eve Ash analyze accountability as knowing who you are accountable to, taking responsibility and ownership for your job performance, and being willing to engage in discussion about ways to improve. Because it is about commitment and an agreed set of expectations, people can become de... read more
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How to Hold Someone Accountable
While people might see accountability as negative, it has the effect of improving behaviors and outcomes. Peter Quarry tells Eve Ash accountability can be achieved through preparedness to set expectations and goals, using accurate information and the right tone of voice, willingness to be collaborat... read more
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Build Accountability in Teams
Not everyone likes holding or being held to account. Peter Quarry explains to Eve Ash that when accountability procrastination or avoidance occurs, team morale drops. Whereas in high performance teams with shared leadership, there’s a high level of support, encouragement, problem-solving and decisio... read more
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Building Personal Accountability
Rather than waiting for others to hold you to account, Peter Quarry counsels building personal accountability. Using the example of a juice bar staffer, there are simple ways to take feedback from others, become proactive, communicate better and show that you care about making improvements. Taking p... read more
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Developing Personal Accountability
This short engaging course provides examples of ways to be personally accountable. Being accountable is being professional and a must to succeed in your job. In this course psychologist Peter Quarry explains accountability as knowing who you are accountable to and what you are accountable for, like ... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Motivate Your Team
Teams can lose motivation for all kinds of reasons but it's contagious. When this happens, Peter Quarry and Eve Ash recommend techniques for recognizing and unblocking low motivation, identifying a sense of purpose (the Five Whys), improving leadership and people's feelings of being appreciated. Lea... read more
Interactive course with lessons, pre-test, and post-test
Signs of Low Team Motivation
Identifying the signs and causes of a team’s lack of motivation is important; otherwise it becomes contagious. There are four things a leader can do, suggests Peter Quarry: identifying a sense of purpose, improving team leadership, developing survival skills and unblocking low motivation.Eve Ash and... read more
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Identifying a Sense of Purpose
Improving team motivation begins with (re)igniting a sense of purpose. Peter Quarry suggests using the Five Whys with the office team: why this team exists, what the purpose of it is – drilling down on various “whys” until the team agrees on a purpose statement that best fits and sparks their reason... read more
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Improving Team Leadership
79% of people quit their jobs because they don’t feel appreciated. 58% of managers don’t receive any management training. No wonder teams aren’t motivated! Peter Quarry and Eve Ash canvas ways to improve team leadership through learning flexibility, demonstrating appreciation, providing constructive... read more
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Developing Survival Skills
Peter Quarry and Eve Ash sympathize with the pressures faced by teams and their leaders. Survival skills are called for – including being open with others about how you cope, the ability to look for the silver lining (seeing the positive in a negative), asking for help, being clear about what you ne... read more
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Unblocking Low Motivation
How do leaders unblock unmotivated team members? Peter Quarry recommends one-on-one conversations to discover the reason, discussing solutions and being realistic about what can be achieved. It is important that leaders periodically scan their teams and promptly deal with issues.Low motivation can b... read more
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5 Essentials for Powerful Presentations
Presentations can be dull for audiences. People feel nervous when presenting. Peter Quarry and Eve Ash cover five essential areas for powerful presentations. These include memorable ways to commence, managing anxiety, being succinct and sign-posting information, maintaining audience engagement, rela... read more
Interactive course with lessons, pre-test, and post-test
How to Start a Presentation
Most people get anxious about doing presentations. The best way to get started, Peter Quarry suggests to Eve Ash, is introducing yourself and your expertise, before saying something unusual, such as a statistic, revelation, story or joke. Ask a question – this takes the pressure off the presenter. L... read more
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Presenting Information Effectively
Many presenters behave as though they are delivering a lecture. Peter Quarry suggests keeping information succinct, sign-posting as you go, reducing the amount of text on slides, and selecting between four and seven main points (nuggets). Be sure to flag these points to keep the audience focused.Pet... read more
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Maintaining Interest During a Presentation
Peter Quarry and Eve Ash discuss ways to make presentations more interesting for audiences. Rather than presenting a topic solely as a lecture, they suggest presenters switch gears to re-engage a drifting audience, through asking questions, making use of visuals and drawing on a conversational appro... read more
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How to Make a Persuasive Presentation
Peter Quarry offers techniques for making a presentation more persuasive. He cites TED Talks’ research which found that a person’s posture, use of space, gestures and smiling all impact strongly on ratings of credibility, intelligence and charisma. Other effective techniques include use of humor and... read more
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How to End a Presentation
Peter Quarry tells Eve Ash a Broadway recipe for ending a presentation effectively: “start big and end strong”. Rather than lamely concluding with “any questions?”, aim for oomph, a clever call to action or try self-disclosure where you reveal something about yourself or how you feel about the topic... read more
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6 Keys to Wellbeing
This practical course covers the 6 keys to psychological wellbeing at work, covering how people can flourish and thrive in their lives, based on the PERMA theory. Kylie Bell offers strategies to ensure positive emotion and engagement at work. People need the opportunity to do what they do best every... read more
Interactive course with lessons, pre-test, and post-test
Positive Emotion at Work
People tend to notice negativity more frequently than the positive. It's known as the "negativity bias". Using Martin Seligman's Three Good Things intervention, Kylie Bell explains that we can (1) notice when we feel positive, (2) do the positive thing more often, and (3) savor (extend) the experien... read more
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Engagement at Work
Kylie Bell describes engagement (the "E" in Seligman's PERMA) at work as being when people have the opportunity to do what they're best at doing. Leaders can increase staff engagement by noticing people's various strengths and ensuring they are allocated the roles that suit their strengths, or by de... read more
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Relationships at Work
Kylie Bell discusses with Eve Ash research demonstrating that when people have strong, positive relationships ("R" in PERMA) at work, their wellbeing and performance increases accordingly. For those who are not getting on, Kylie recommends putting values in action. This might involve listening to an... read more
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Meaning of Work
In positive psychology, there is much talk about wellbeing. Kylie Bell explains to Eve Ash that greater meaning ("M" in PERMA) can be drawn on when we understand the difference between hedonic wellbeing (things that make us feel good) and eudemonic wellbeing (that which serves the greater good, help... read more
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Accomplishment at Work
With "A" for Accomplishment in PERMA, Kylie Bell details how results in performance are better guaranteed in two stages: (1) there is clarity around expectations, the goals to be achieved, identifying and overcoming obstacles; and (2) once goals are reached, seeking and giving feedback about whether... read more
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Health at Work
Kylie Bell discusses adding H to Seligman's PERMA, because health is indispensable to wellbeing. Physical health, says Kylie, is linked to our mental health. Workplaces are gradually realizing the benefits of promoting exercise, sleep and mindfulness. There is even recognition that social media impa... read more
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Designing and Facilitating Training
Designing and Facilitating Training covers key areas that trainers should consider when designing and delivering training. Kylie Bell talks with Eve Ash about moving from workplace needs to designing training that both develops skills and solves problems. The first step is determining whether a comp... read more
Interactive course with lessons, pre-test, and post-test
Considering a Training Solution
Kylie Bell tells Eve Ash that the first question which should be asked is: what do you want people to know or do after the training program? Organizations have many needs: depending on the wider organization context, it needs to be established whether it's a training need or a leadership issue. Lead... read more
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Designing a Training Program
For Kylie Bell, designing a training program requires deciding on the training's objectives and desired outcomes. Good training programs offer interactivity and capture attention, which assist adult learning. Posing unusual questions or presenting food for thought through videos, exercises and indiv... read more
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Allocating and Managing Training Time
Many clients are short on time, which is why trainers need to be ready to present choices based on the client's availability and the type of learning sought. Kylie Bell tells Eve Ash how a trainer's flexibility, understanding, knowledge and spontaneity can maximize the learnings, irrespective of the... read more
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Building Interactivity into Training
One of the fundamental things Kylie Bell aims to achieve is getting her groups to move around and not remain in the same seat all day. She sets this expectation at the beginning of training programs, which clients end up appreciating. Once the energy is harnessed, trainers need to "ride the wave" - ... read more
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Learning from Feedback & Evaluation
As an experienced trainer, Kylie Bell knows the importance of continuous improvement, for both her clients and herself. It is good practice for trainers to personalize their course handouts and to seek feedback from participants. Trainers also need to remember they are on show: their body language i... read more
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Developing Self-Motivated People
Developing Self-Motivated People will help leaders motivate their people by applying Self Determination Theory (SDT) developed by Edward Deci and Richard Ryan. To be fully motivated and more productive, three needs (nutriments) that should be met at the same time. These are relationships, competency... read more
Interactive course with lessons, pre-test, and post-test
What is Self Determination Theory?
Kylie Bell discusses how Maslow's Hierarchy of Needs is an insufficient assessment of what motivates people for organizational purposes. Edward Deci and Richard Ryan worked out that humans have three psychological needs that require being met at the same time: relationships, competency and autonomy.... read more
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Intrinsic and Extrinsic Motivation
Kylie Bell talks to Eve Ash about the extrinsic-intrinsic continuum, which ranges from "I have to do this" to "I enjoy doing this!" She nominates Ryan and Deci's study which made an interesting discovery: that people are not necessarily motivated by either extrinsic (external) or intrinsic (internal... read more
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How Leaders Can Develop Self-Motivated People
Most leaders want super-engaged workers who don't require constant supervision. For this to occur, Kylie Bell says, they need to ensure a good supply of three nutriments: relationships (knowing each builds trust), competency (giving feedback, goals and key performance indicators) and autonomy (allow... read more
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Emotions at Work
Emotions at Work shows how leaders can really tune into the use of emotions, to overcome conflict and drive inspiration, engagement and higher performance in the workplace. Negative emotions narrow our focus, whereas positive emotions broaden people to a wider sense of possibilities. Kylie Bell expl... read more
Interactive course with lessons, pre-test, and post-test
Emotions: A Powerful Tool at Work
We are all good at recognizing negative emotions. These tend to narrow people's focus. Kylie Bell explains to Eve Ash Barbara Frederickson's "Broaden and Build" theory which examined the top ten positive emotions and how they each brought benefits to the workplace. By (for example) enabling people t... read more
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Positive Emotions Help us Perform Better at Work
Kylie Bell explains Barbara Frederickson's "undoing hypothesis" which is about positive emotions' capacity to calm negative emotions. Positive emotions are physically beneficial, calming down stressed hearts. They are also, she says, emotionally contagious. Leaders and managers are vested with the a... read more
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Enhance the Customer Experience
Eve Ash asks Kylie Bell for an example of positive emotions in the workplace. Kylie singles out customer experience: 70% of people's decision to buy comes down to the atmosphere when they walk in. What needs to happen is for companies and organizations to consciously determine the mood and experienc... read more
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Achieve SMART Goals with Hope Theory
Achieve SMART Goals with Hope Theory leads to a 14% increase in productivity because people are happier and more focused. This course explains how hope theory gives people a stronger chance of achieving goals. Kylie Bell shares with Eve Ash the importance of setting SMART goals - specific, measurabl... read more
Interactive course with lessons, pre-test, and post-test
Why we Need Hope at Work
Kylie Bell explains how hope theory brings together emotion and logic, leading to greater work satisfaction, more commitment and more confidence. This is done through visualizing what we hope to happen, making logical plans in terms of how to reach a goal, unlearning certain thinking styles when we ... read more
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Achieve SMART Goals with Hope Theory
Kylie Bell tells Eve that hope theory really works when people begin by setting SMART (specific, measurable, achievable, relevant and timely) goals. Then they must list pathways (all the things they need to do) towards achieving their goals, determining likely obstacles and planning alternate routes... read more
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Create a Hope Map to Achieve Goals
A hope map is a useful way of (1) setting the goal you'd like to achieve, (2) the pathways or various ways you're going to reach that goal, (3) obstacles you're likely to encounter and how they could be circumvented, and (4) the rewards for achieving what you wanted and for keeping you motivated. Ky... read more
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Applying Hope Theory at Work
Kylie Bell cites Shane Lopez' book "Making Hope Happen" which talks about Hope Theory's efficacy in workplace goals. Devising SMART goals gives you a stronger chance of reaching your goals. You feel great because you're achieving more goals. Because you're empowered as you do so, you are motivated t... read more
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How to Increase Resilience
We can bounce forward from difficult or upsetting events. We can learn to process stress constructively and perform better because we learn to override our emergency brain and problem-solve instead. Resilience is linked to better health. Kylie Bell counsels mindfulness and choosing to look at stre... read more
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Interactive course with lessons, pre-test, and post-test
Build Resilience, Reduce Stress
Kylie Bell discusses fascinating research by Dr Elissa Epel that demonstrates how telomeres in our chromosomes actually shorten in response to repeated or chronic stress. Although aging naturally shortens our chromosomes, resilient people are biologically younger than those who succumb to stress. Re... read more
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Ways to Build Resilience
Kylie Bell outlines useful resilience-building strategies to Eve Ash. These include exercises for increasing mindfulness (which in turn improve telomere length) and consciously switching negative (aging) thoughts to positive. She also recommends choosing to perceive stressful situations as challenge... read more
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Leaders Must Build Resilient Teams
Eve Ash asks what leaders can do to build resilient teams. Kylie Bell answers that leaders need to create safe, secure workplaces, and to role-model being calm and in control. They can also put measures in place for people to de-stress, such as yoga at lunch time, gym memberships, massages, coaching... read more
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Managing a Virtual Team
Managing a Virtual Team provides practical ways to manage people scattered geographically. Kylie Bell who is experienced in managing virtual teams outlines how they can be cohesive through the leader planning clear goals, roles and processes, arranging work so that progress can be monitored, being a... read more
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Interactive course with lessons, pre-test, and post-test
Virtual Team: Clear Goals, Roles & Planning
With staff located in different cities, homes, states and countries, a manager today needs a virtual team to be right across what they're doing. Kylie Bell advocates setting very clear goal and roles, doing considerable and meticulous planning around task deliverables, timelines and expectations. Sh... read more
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Virtual Team: Meetings & Supervision
Kylie Bell emphasizes to Eve Ash the importance of weekly meetings when teams are located in different places. This can be done via Skype and enables managers to offer help, monitor progress and coach people through difficulties they might experience. She also counsels being available and prompt whe... read more
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Virtual Team: Building Relationships
No matter where team members work and whether Skype is necessary to touch base, Kylie Bell advocates the importance of building relationships - both professionally and personally. Rapport and trust are built through managers' attention to making connections with their people and taking the trouble t... read more
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Mindfulness at Work
This course provides a practical approach to implementing mindfulness at work. When people are practicing being mindful, they are less stressed, more youthful and resilient with higher productivity. It delivers manifold benefits and helps people focus in the present without judgment. Kylie Bell expl... read more
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Interactive course with lessons, pre-test, and post-test
Mindfulness & Wellbeing
Mindfulness is defined as concentrating on the present, which is difficult if you're distracted. Kylie Bell and Eve Ash discuss a study by Roy Baumeister where iPhone apps randomly tested people for what they were thinking about: the past, present or future. It also tested for wellbeing. People with... read more
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DVD style course with completion certificate only
Mindfulness & Wellbeing
Mindfulness is defined as concentrating on the present, which is difficult if you're distracted. Kylie Bell and Eve Ash discuss a study by Roy Baumeister where iPhone apps randomly tested people for what they were thinking about: the past, present or future. It also tested for wellbeing. People with... read more
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DVD style course with completion certificate only
Benefits of Mindfulness at Work
Kylie Bell talks about the effect of stress on our work practices with Eve Ash. The research shows that when people engage in mindful activities, they are more resilient, calmer and less inclined towards conflict. Daniel Goleman's "Retrain your Stressed Out Brain" discusses the amygdala's fight and ... read more
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Mindfulness Techniques
Everyone can improve their mindfulness. Kylie Bell runs through a series of useful techniques with Eve Ash. These range from one minute meditations, through to three minutes' body scan (lying down, beginning at your feet and relaxing in sequence the rest of your body) while allowing thoughts to just... read more
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Power up with Strengths
Power Up with Strengths explores how strengths play an important role in enhanced wellbeing. Knowing we have strengths makes us more engaged and motivated, resulting in less stress and depression and better health. New strengths can be discovered any time, especially through various strength finders... read more
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How Do Strengths Power us Up?
Undertaking tasks which use our strengths (eg. talents, proficiencies) is very good for wellbeing. Kylie Bell tells Eve Ash we become more engaged, invigorated, motivated and this in turn contributes to a reduction in stress and depression, and an increase in happiness, satisfaction and better healt... read more
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Finding Our Own Strengths
Most people are aware of their strengths, but don't know that they may have more. Kylie Bell and Eve Ash discuss ways to obtain more information about our latent abilities, such as 360 degree feedback (eg. noticing traits), not to mention life's challenges requiring new, sometimes unexpected respons... read more
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Shift Focus to Strengths
Kylie Bell explains to Eve Ash that leaders who shift their focus from weaknesses to strengths create wholesale improvement in their workplace. When staff are using their strengths, they are more motivated, experience increased wellbeing and performance improves. Turnover drops by around 50% (Gallup... read more
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Ways to Manage Performance with Strengths
Leaders and staff can mutually manage performance by considering strengths in relation to tasks, and also being specific about qualities they bring which raise the bar. Kylie Bell tells Eve Ash that leaders also need to encourage people to move forward and overcome challenges, and to provide constru... read more
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Use Strengths to Improve Team Relationships
Kylie Bell has worked with teams and find it best to commence with looking at where the strength clusters are and what they consist of. Teams can enjoy pooling different strengths and considering projects and job restructures depending on what individuals' strengths might be. When working on a proje... read more
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Solve Problems with Appreciative Inquiry
Learn new ways of dealing with problems when things go wrong, and avoiding a natural negativity bias. This course explores this flipped way of solving a problem through a 5D model starting with DEFINE - this is goal, then DISCOVER what is already being done well, DREAM of what are we ultimately aim ... read more
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Appreciative Inquiry as a Means to Solve Problems
When things go wrong, Appreciative Inquiry can be a good way to flip the focus away from fault-finding to instead asking what is already going well, what is wanted and the direction that's needed to get there. First developed as a 4-stage process by David Cooperrider, Kylie Bell says it's suitable f... read more
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How can Leaders use Appreciative Inquiry?
Kylie Bell explains to Eve Ash that traditional approaches might fix problems but gets things back to a functioning state. This is not looking forward and creating a vision of what the organization could look like, at its very best. Appreciative Inquiry shifts the focus to what people would like to ... read more
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5 Stages of Appreciative Inquiry
Appreciative inquiry, often used as a 5-stage process, based on research by David Cooperrider. Kylie Bells outlines the process to Eve Ash, beginning with Defining (setting out what you want to achieve), followed by Discover (having an appreciation of what already is done well), Dream (dreaming abou... read more
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Appreciative Inquiry Case: Inconsistent Service
Kylie Bell gives a first example of Appreciative Inquiry's use in a situation with a retail client that was experiencing inconsistent customer service. By flipping the define stage to wanting high quality service, she and the client worked to discover what was already happening when they were delive... read more
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Appreciative Inquiry Case: Managing Change
Kylie Bell describes to Eve Ash how the 5D model of Appreciative Inquiry was applied to a large government department which was 18 months into a restructure with multi-levels of change. The problem was defined as people feeling stressed, and so she encouraged people to pair and discuss examples of w... read more
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Appreciative Inquiry Case: Poor Reputation
Kylie Bell's final Appreciative Inquiry case study is a local government organization which felt its reputation was poor, based on its service provision. They recast (defined) the problem as wanting a positive perception of their service. They discovered stories of when they received positive feedba... read more
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Asking Questions in an Investigation
This course teaches skills for effective interviewing, especially in investigations. Former homicide task force leader and author Colin McLaren explains the art of asking investigative questions and getting to the truth.A manager or workplace investigator trying to ascertain the truth and resolve a ... read more
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Visualize the Q&A Path
Colin McLaren, former homicide taskforce leader, tells Eve Ash that when investigating an issue, a good workplace manager tries to visualize the problem. They need to prepare their questions methodically and well (it could be as many as 70 questions!) and see in their mind’s eye where the questions ... read more
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Always Establish Rapport
No matter what kind of interrogation you’re doing, an investigator or interviewer needs to quickly establish a rapport with a person. Colin McLaren advises Eve Ash that this can be done through being informal (removing jacket), offering a beverage or lunch (if the interview will be long). He counsel... read more
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Level and Listening with an Open Mind
When interviewing, it’s important to prepare questions but listen to responses with an open mind. Colin McLaren discusses the art of being methodical yet flexible in questioning, learning to hear both the interviewee’s response and anticipate the upcoming questions. He stresses the necessity of keep... read more
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Short Questions, Long Answers
For Colin McLaren, former homicide detective, short questions and long answers are his rule of thumb in interviews. A typical mistake made by interviewers is to ask “leading” questions, ie. delivering the expected answer for the interviewee or putting to the interviewee a scenario where the response... read more
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Hone Your Interview Skills
Extensive preparation and research are crucial for effective interviews. Be prepared to put in your whole time and effort to getting it right, Colin McLaren says. You are playing with someone's career and they could well be innocent. Always study your interviews and interview technique afterwards - ... read more
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Dig Deeper to Get it Right
In this course, you will discover how to research like a sleuth, and get to the source, facts or solution. Former homicide task force leader Colin McLaren explains to Eve Ash how too many people are casual about details and need to learn to dig deep, be persistent, open-minded, responsible and chall... read more
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The Motivation to Get it Right
Colin McLaren, former homicide investigator and author, admits to Eve Ash that when researching a topic, he wants to be the best. That means going ever deeper into the core issues and mastering all the facts of a case. He peels away layers of accepted or believed facts, spending months and years, ev... read more
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DVD style course with completion certificate only
Challenge the Process with an Open Mind
An interviewer or investigator must always have an open mind when conducting an inquiry, according to Colin McLaren. This avoids the problem of tunnel vision, and being persistent with the facts, even if others don’t like it. If the interviewer believes something is wrong, s/he should challenge it, ... read more
New Release
DVD style course with completion certificate only
Persevere to Solve a Problem
Colin McLaren discusses with Eve Ash how he saw a different way the Princess Diana investigation could have been conducted. He investigated the accident scene and found evidence missed by the police and forensics. He counsels the importance of not giving up when cases are complex or obstructive. Be ... read more
New Release
DVD style course with completion certificate only
How to Manage a Task Force
In this course Colin McLaren, former homicide task force leader, discusses with Eve Ash the essential elements of assembling and managing top taskforces for the most complex problems and projects. When it comes to organizing a taskforce or project team for a tough challenge, it essential to recruit ... read more
New Release
Interactive course with lessons, pre-test, and post-test
Select Best People for Toughest Challenge
With extensive experience in taskforces, Colin McLaren believes the toughest problems are solved by choosing the best people for the job. They should be selected on their merit, qualifications, energy and determination. Mistakes in selection can sometimes be made but being hand-picked brings out the... read more
New Release
DVD style course with completion certificate only
Communicate Powerfully with the Team
Colin McLaren explains to Eve Ash why taskforce leaders need to resource them teams well. Above all, leaders need to get the result by continuously sharing information and providing the reason for why the investigation is occurring. This can be done with relevant graphics or conveying a problem’s bo... read more
New Release
DVD style course with completion certificate only
Manage Task Force Pressure
VVery often taskforces face enormous pressure, from within and without (eg. the media, politicians). Tensions can quickly build. Leaders need to encourage the team to stay focused on the issue and working to a high standard for as long as it takes. They must also help their team debrief their stress... read more
New Release
DVD style course with completion certificate only
Break New Ground & Innovate
Colin McLaren describes to Eve Ash an undercover taskforce that was the first to use GPS satellites in tracking the Mafia. He advises that teams doing risky or complex work can break new ground or devise new approaches, especially if they are supported with best (cutting edge) equipment and high qua... read more
New Release
DVD style course with completion certificate only
Motivate People with Visual Results
Colin McLaren and Eve Ash discuss the benefits of seeing results. Teams love visuals, says Colin, who uses large white boards, graphs and images to communicate a problem and its progress. Leaders should have a project or muster room, keep confidentiality and acknowledge team members’ contributions o... read more
New Release
DVD style course with completion certificate only
Proactive About Safety and Security
Preventing crime at work starts with implementing proactive safety and security policies. In this course, Colin McLaren, former homicide task force leader, outlines the measures needed for proactive safety and security within teams and in the workplace. Learn to create a culture of safety, provide t... read more
Interactive course with lessons, pre-test, and post-test
Report & Reduce #MeToo Behaviors
#MeToo abuses are still occurring every day. Retired police detective Colin McLaren and Eve Ash discuss the importance of having strong safety policies as well as reducing vulnerability through refusing and reporting unwanted advances. It is okay and wise to say no to working alone with someone out ... read more
New Release
DVD style course with completion certificate only
Recognize Warning Signs & Diffuse Aggression
Assaults, push and shove, aggravation and tough person posturing are commonplace. Colin McLaren, former homicide taskforce leader, counsels recognizing behavioral warning symptoms. Unusual brooding, aggression or tension are precursors to something bad. Offer help if something doesn’t seem right. Do... read more
DVD style course with completion certificate only
Be Proactive with Safety & Security Strategies
If things go wrong and someone is injured, workplaces look bad when the investigators arrive. Don’t wait, recommends Colin McLaren. Be proactive by engaging a skilled manager and seeking advice on developing a security regime and introducing up to date, effective safety policies. Keep staff well bri... read more
New Release
DVD style course with completion certificate only
Keep Possessions & Stock Safe
Colin McLaren and Eve Ash discuss what people should do to protect their personal property and company assets. It starts with never assuming your valuables are safe; lock your drawers. Ensure the workplace has proper security protocols; check and log all visitors’ IDs and reasons for being there. If... read more
New Release
DVD style course with completion certificate only
Implement Lighting & Security Strategies
All businesses face the threat of thieves and vandals, particularly at night. Colin McLaren, former homicide investigator, recommends to Eve Ash that workplaces should invest in securing their property with armored or plated glass and solid locks and bolts. There needs to be responsibility and proto... read more
New Release
DVD style course with completion certificate only
Steps to Solve Workplace Accidents and Crimes
In this course, learn the vital steps for gathering evidence in a workplace accident or crime. Colin McLaren, former homicide task force leader, itemizes all the necessary steps for conducting an investigation, including scrupulous note-taking and diagrams, photos, witness statements, and recording ... read more
Interactive course with lessons, pre-test, and post-test
Gather Evidence for an Accident or Crime
When an accident or crime has occurred, it is important to gather as many relevant facts as quickly as possible. Colin McLaren talks to Eve Ash about how to properly document everything, photographing the scene, noting what people say they saw, and asking questions to establish facts. While gatherin... read more
New Release
DVD style course with completion certificate only
Be Efficient and Take Control
Colin McLaren outlines for Eve Ash the crucial nature of establishing and filling out a timeline. It will be necessary to go back to before the accident or crime occurred and gather information thereon. This must be done efficiently, impartially and frankly. Take control of the process of inquiry me... read more
New Release
DVD style course with completion certificate only
Get Agreement and Admissions
When it comes to investigatinig people, a non-intimidating approach, preferably in a quiet location, gets more results. Colin McLaren advises building rapport with a person when the investigative process is narrowing. The important thing is to get their admission, why it was done, and in writing. Th... read more
New Release
DVD style course with completion certificate only
Understanding Crime and Upholding Safety
In this course, learn how workplaces can minimize crimes such as theft, dishonesty and cyberattacks with essential prevention tools. Learn to implement policies, ramp up security, invest in the right applications and consultants, and clamp down on abuse of privilege. Retired detective Colin McLaren ... read more
New Release
Interactive course with lessons, pre-test, and post-test
Anyone Could be a Thief
It is necessary for workplaces to assume that anyone can be a thief, even those in high trust positions like finance, or those “working back late”. To prevent dishonesty and theft, install sensors and CCTV, or audible alarms and manage people appropriately. Colin McLaren recommends choosing the righ... read more
New Release
DVD style course with completion certificate only
Cyber Crime
Thanks to technology, more and more information is available to everyone – and cyber criminals! Colin McLaren advises researching the best methods of protecting company IT, passwords and system, and investing in top IT consultants to devise special protections. Be prepared to devote 3 – 4% of compan... read more
New Release
DVD style course with completion certificate only
Rules to Clarify Abuse of Privileges
Sometimes staff cannot resist dipping their hand in the company “cookie jar”, ie. Using the company car without permission or helping themselves to stationery or promotional items. Colin McLaren and Eve Ash discuss setting rules to clarify abuse of privileges, and preventing theft through “freebies”... read more
New Release
DVD style course with completion certificate only
Safety Rules & Procedures
With the prevalence of pornography and explicit images shared online and via social media, Colin McLaren advocates a series of Standard Operating Procedures (SOPs) for people to read, agree to and sign. This should also apply to racism, inappropriate speech and behaviors. For drugs and alcohol, ther... read more
New Release
DVD style course with completion certificate only
Too Much Information on Social Media
Lots of people enjoy regularly updating their social media. Too much information about their movements, habits and opinions exposes them to potential trouble, warns Colin McLaren. Less is more when it comes to Facebook etc – you don’t want stalkers or any angry employer sacking you. Protect yourself... read more
New Release
DVD style course with completion certificate only
Scrutiny of Your People
Sometimes that amazing hire turns out to be a fraud or has been abusing trust and company funds. Colin McLaren, former homicide tas force leader, tells Eve Ash that companies must put in the necessary time screening candidates, checking their credentials and verifying their referees. This reduces th... read more
New Release
DVD style course with completion certificate only
Lies, Crimes and False Confessions
This course provides a greater understanding of lies and how lies can lead to tunnel vision in an investigation. Eve Ash discusses why people tell lies with the University of Massachusetts Amherst's Professor Robert Feldman, a specialist in psychological and brain sciences. He has studied lying for ... read more
New Release
Interactive course with lessons, pre-test, and post-test
Lies and Memories
Professor Robert Feldman and Eve Ash discuss his thesis of "a culture of lies". People know when others are lying. They might encourage children to lie about liking a present, so as not hurt another person's feelings. Sometimes people lie to impress others (in job interviews, for example). Sometimes... read more
New Release
DVD style course with completion certificate only
Lies and Crimes
Professor Robert Feldman tells Eve Ash that people lie for reasons ranging from the benign to creating a deception so as to avoid being pressured.People (and police) often assume a person's guilt because: They suspect them of being deceptive A person might be in a state of cognitive overload (and li... read more
New Release
DVD style course with completion certificate only
False Confessions and Polygraphs
In wrongful convictions, over 25% are based on false confessions. Professor Robert Feldman and Eve Ash discuss the strange fact that people sometimes confess to something they didn't do. This is because of high anxiety levels, which create an impression of holding something back. Polygraphs are not ... read more
New Release
DVD style course with completion certificate only
Exposing the Truth with Media
The media, new technology and the rise of citizen journalism places pressure on police and the courts. Professor Robert Feldman and Eve Ash discuss how sometimes prosecutors and judges are unwilling to apologize over a wrongful conviction, while others despite contrary evidence persist in their own ... read more
New Release
DVD style course with completion certificate only
Understanding Lying and its Impact
This course provides a greater understanding of lies as a normal part of human behavior. Eve Ash talks to Professor Robert Feldman (University of Massachusetts Amherst) about his research for the book The Liar in Your Life. He reveals that we all lie at different times, there are many types of lie... read more
New Release
Interactive course with lessons, pre-test, and post-test
Everyone Lies
Eve Ash asks Professor Robert Feldman about his book "The Liar in Your Life". Over years of research, he has found that lying is something almost everyone does, we do it to interact more effectively or to impress another person. We tell lies knowingly and without thinking. We invent our backgrounds.... read more
New Release
DVD style course with completion certificate only
Lying or Truthful?
It is very hard to predict who is a liar. Professor Robert Feldman tells Eve Ash there is no particular profile or personality traits, nor can we necessarily tell from non-verbal behaviors if a person is lying. Nervousness can be confused with being deceptive. Besides we don't always want to assume ... read more
New Release
DVD style course with completion certificate only
The Impact of Lies
With lying so prevalent, what about its impact? Eve Ash and Professor Feldman discuss the many paradoxical effects of lying - from the "spiral effect" (you lied so I'll lie), to suspicion, forgiveness (especially when a well-known figure is popular on other fronts), inauthenticity in relationships, ... read more
New Release
DVD style course with completion certificate only
Love, Lies and Exaggeration
Love, Lies and Exaggeration provides an understanding of how people sometimes lie for a reason and will exaggerate to enhance their prestige in the eyes of others. In this course, psychologist Eve Ash talks to Elizabeth Loftus, Distinguished Professor at University of California, Irvine, a cognitive... read more
New Release
Interactive course with lessons, pre-test, and post-test
Lies and Exaggeration
Dr Elizabeth Loftus explains to Eve Ash that while people exaggerate, this is not necessarily the same as lying. She cites the case of an American news anchor who lied about being in a helicopter that was shot down in Iraq. It transpired that another helicopter was shot down; his arrived unscathed t... read more
New Release
DVD style course with completion certificate only
Lying about Affairs
Dr Elizabeth Loftus tells Eve Ash that people having extramarital affairs have many motives for lying. Eve recounts her own mother's long-time secret affair with the man who she later discovered was her biological father. Throughout her childhood, she'd had clues about this man but her mother would ... read more
New Release
DVD style course with completion certificate only
Lies, Guilt, Illness & Acceptance
Dr Elizabeth Loftus explains to Eve Ash that not everyone who conceals the truth feels guilt. Eve Ash recounts her mother's ulcerative colitis, developed when Eve's biological father took off with his second wife's niece, later forming a menage a trois. Although Eve accepts that her mother never tol... read more
New Release
DVD style course with completion certificate only
Psychology, Law, Lies and False Memories
Gain insights into eye witness memory problems, false memories, impact of stress and trauma on memory, and examine wrongful conviction cases. In this course, psychologist Eve Ash talks to Distinguished Professor Elizabeth Loftus, University of California, Irvine, an expert on human memory, psycholog... read more
Interactive course with lessons, pre-test, and post-test
Eye Witness Memory Problems
Dr Elizabeth Loftus explains to Eve Ash that eyewitness testimony can muddy the legal waters. In a New York study on 300 cases of wrongful conviction, more than three quarters were jailed because a witness's faulty memory. The problem is compounded when an eyewitness is confident, compelling and det... read more
New Release
DVD style course with completion certificate only
The Wrongful Conviction of Steve Titus 1981
Dr Elizabeth Loftus shares with Eve Ash the tragic 1981 wrongful conviction and eventual death of Steve Titus. He was misidentified by a rape victim, whose confidence increased by the time of the trial. From tentatively identifying his photo, she became positive, possibly owing to encouragement by p... read more
New Release
DVD style course with completion certificate only
False Memories
Dr Elizabeth Loftus tells Eve Ash that false memories can be distortions of an event, or an entire event that didn't happen. False memories can be planted, through suggestions, verbal cues, leading questions or coaching. Memories are not the same as video or audio recordings. Surveys done by Dr Loft... read more
New Release
DVD style course with completion certificate only
Sue Neill-Fraser, Convicted of Murder, Tasmania, Australia 2010
Eve Ash describes the 2010 conviction and jailing of Tasmania Sue Neill-Fraser for the murder of her partner Bob Chappell. His body was never found. The case was complicated by Sue's lies and confused testimony to police. A witness "saw" Sue previously arguing with Bob; it turned out to be Bob's sis... read more
New Release
DVD style course with completion certificate only
Memory Impacted by Stress and Trauma
Eve Ash and Dr Elizabeth Loftus share accounts of when each was robbed, and then couldn't remember personal information when asked to explain what happened. Dr Loftus explains that a shock can interfere with our memories' ability to retrieve key details. Eve Ash asks if hypnosis is a way to retrieve... read more
New Release
DVD style course with completion certificate only
4 Career Enhancers
In this course, 4 Career Enhancers, psychologists Peter Quarry and Eve Ash provide excellent strategies to immediately to galvanize your career and job prospects. This is critical for those who want to develop their careers, change jobs or feel anxious about the future of their current job. In chall... read more
Interactive course with lessons, pre-test, and post-test
Career Enhancers - Energize your Profile
A great way to begin the process of enhancing your prospects is with your profile. Peter Quarry and Eve Ash explore ways to refresh and reorder your resume layout, keeping the tone and spelling professional. Update your LinkedIn profile add video, website links, testimonials and commendations, you... read more
DVD style course with completion certificate only
Career Enhancers - Extend your Network
There are lots of ways to energize your network (even for introverts). Learn to overcome the fear of networking. Use events and webinars to meet people and compliment them on their talks. Follow up with emails and questions (but don't be pushy). Tap into your existing and alumni networks. Keep conta... read more
DVD style course with completion certificate only
Career Enhancers - Enrich your Skillset
Peter Quarry and Eve Ash provide invaluable ways to enrich your skillset through the 4 Cs: communication, collaboration, creativity and critical thinking (all essential in the 21st century jobs market). Research the future of your industry and also what jobs will look like and how you can adapt. Cre... read more
DVD style course with completion certificate only
Career Enhancers - Ensure you Have a Plan B
The jobs market can feel horribly insecure. Having a Plan B is vital for the sake of your economic survival and career growth. Start researching the areas that interest you; consider your strengths. How might they be leveraged? What steps are needed to retrain, acquire new qualifications and volunte... read more
DVD style course with completion certificate only
4 Essential Facilitation Skills
In this course 4 Essential Facilitation Skills you will learn skills required by leaders and anyone managing meetings, training sessions or even one-on-one coaching sessions. They are process skills that help guide the discussion to meet desired outcomes, whether problem-solving, brainstorming or re... read more
Interactive course with lessons, pre-test, and post-test
Identify what Makes a Good Facilitator
Good facilitators make it easy for others to move forward. They remain objective and use well-developed listening skills. They are cognizant of different personality types and communication styles, and have skills to keep the discussion structured and purposeful, to bridge deep divisions while remai... read more
DVD style course with completion certificate only
How to Facilitate with a Gameplan
Facilitators need an essential facilitation skill how to implement a successful gameplan for meetings and discussions. A gameplan entails devising a structure for the questions they ask; moving the discussion towards a meeting's desired goal; and achieving specific outcomes. Psychologist Peter Qua... read more
DVD style course with completion certificate only
Navigate Facilitation Challenges
There are often challenges when running a facilitation. The facilitator should outline and have everyone agree to the session's goal and timeframe. Diversity of viewpoints is important for the facilitation's success, as is gatekeeping to prevent people dominating. The facilitator should remain calm ... read more
DVD style course with completion certificate only
Facilitate a Problem-Solving Meeting
Very often a facilitator is called in because a group is having trouble solving a problem. The facilitator is not expected to be a subject matter expert but plays an important role in helping a group to solve a problem by getting them to clarify and agree on what the problem is. They then determine ... read more
DVD style course with completion certificate only
4 Essentials for Compassionate Leadership
In this course, 4 Essentials for Compassionate Leadership, you will discover how compassionate leaders care about their team's emotional and life needs and recognize that happier employees are more engaged and perform twice as well as those whose staff feel unvalued and uncared for. Compassionate le... read more
Interactive course with lessons, pre-test, and post-test
Compassionate Leadership - What is it?
Compassion is about caring for others and being concerned for their welfare. But not just in words, also in deeds and in behavior. It means being aware of other peoples experiences. Compassionate leaders care about their team's emotional and life needs and recognize that happier employees create a ... read more
DVD style course with completion certificate only
Compassionate Leadership - Show it to Yourself
Self-compassion does not mean being egotistical, self-pitying or narcissistic. It comes from being aware when you're feeling stressed, angry or suffering. It is not about avoiding or refusing to acknowledge these feelings. Instead it is about a desire to forgive, not blame. Rather than telling yours... read more
DVD style course with completion certificate only
Compassionate Leadership - Really Understand Others
In order to demonstrate compassion, we need to really understand the other person's experience. This means being observant about what's going on (reading that person's body language, listening carefully to what they say) and then carefully and sensitively probing when their behavior is impacting the... read more
DVD style course with completion certificate only
Compassionate Leadership - Develop Empathy
Psychologist Peter Quarry explains there are two types of empathy: intellectual empathy (mentally knowing what someone feels) and emotional empathy (feeling someone elses emotions and wanting to help). Emotional empathy requires observation skills and gently probing for a deeper understanding of wh... read more
DVD style course with completion certificate only
4 Invaluable Feedback Skills
In this course, 4 Invaluable Feedback Skills, you will discover that most people find it challenging to give others feedback about their work performance. It can be tough for people to objectively view personal traits and practices that negatively impact on their productivity and coworkers. In this ... read more
Interactive course with lessons, pre-test, and post-test
How to Give Feedback Constructively
Peter Quarry tells Eve Ash that people are motivated to do well if they feel valued. For feedback to be given constructively, it should be done promptly, publicly (if commending their performance), privately (if discussing an area that needs improvement). It should be offered constructively (balance... read more
DVD style course with completion certificate only
Giving Feedback - Dealing with Negativity
Some people will be far from receptive to feedback. They might not say so, but their body language is doing all the talking! Dealing with the reluctant participant entails first explaining that you want to help that person do well and pausing to seek their agreement. Ask them what they're happy with... read more
DVD style course with completion certificate only
Giving Feedback - Dealing with Disagreement
Sometimes a person will disagree outright with the feedback you're giving. Peter Quarry explains that its important to understand what type of disagreement it is so you can know how to deal with it. The disagreement may be about the facts, or perhaps the person agrees with the facts but doesn't thi... read more
DVD style course with completion certificate only
Giving Feedback - Dealing with Emotions
Feedback can trigger very strong emotional reactions. People receiving feedback might experience shock, anger, defensiveness, or they may become highly upset. If this happens, don't shut the conversation down (even if uncomfortable). Listen to them and encourage them to talk. Let them vent. As they ... read more
DVD style course with completion certificate only
4 Paths to a Psychologically Safe Workplace
In this course, 4 paths to a Psychologically Safe Workplace, you will learn to develop a psychologically safe organization or team where people feel safe to speak up, point out problems and tell the truth. It's an essential pre-requisite for a high performance team and results in lower staff turnove... read more
Interactive course with lessons, pre-test, and post-test
What is a Psychologically Safe Workplace?
Peter Quarry describes psychological safety as a space where everyone feels comfortable, voicing their opinions, sharing creative ideas, even pointing out problems say with the way the team is working. So everyone is prepared to be honest with one another, without feeling insecure or embarrassed.• U... read more
DVD style course with completion certificate only
Assess Psychological Safety in your Workplace
Psychological safety in any workplace cant be assumed, it must be assessed. Because management styles and procedures come and go, systems and norms change. It's a good idea to engage a neutral party like someone from HR or a consultant, to monitor your organization's psychological safety levels a... read more
DVD style course with completion certificate only
Lead to Ensure Psychological Safety
An organization's psychological safety climate stems from the top. This means not constantly blaming others, being negative, hasty or dismissive. Leaders should listen intently and openly, be inclusive and encourage participation. It's a good idea to seek staff buy-in to company policies covering ra... read more
DVD style course with completion certificate only
Develop Psychological Safety in a Virtual Team
With an increasing number of people working virtually or from home, face-to-face human contact is missing. Zoom or Skype meetings can lead to more heightened sensitivities. We may misconstrue each other's verbal and facial cues more easily, and differences of cultural and communication styles can in... read more
DVD style course with completion certificate only
Monitor Threats to Psychological Safety
People who don't know or ignore accepted conventions of behavior pose a threat to psychological safety. These can range from aggressive clients, suppliers or team members whose manner is borderline hostile, or someone who feels the rules don't apply to them. We all need skills to deal with these thr... read more
DVD style course with completion certificate only
4 Paths to Resolving Conflict
This course, 4 Paths to Resolving Conflict, explores how conflict can be better understood and managed despite different personalities and multiple pressures. Conflict can blow up with staff, customers, suppliers, anyone, at any time. Developing conflict resolution skills show in this course will he... read more
Interactive course with lessons, pre-test, and post-test
4 Strategies for Handling Difficult People
This course, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practica... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Create a Results-Focused Culture
This course, 4 Ways to Create a Results-Focused Culture, shows how organizations with a results focused culture outperform others becuase of the emphasis on achievement. Learn how leaders and managers are increasingly quantifying the value of internal procedures and inputs, in order to make changes ... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Develop Your Critical Thinking
This course, 4 Ways to Develop Your Critical Thinking, will help you develop one of the most sought after skills at work. Critical thinking exposes you to a wider range of views, helps you question yourself and others, examines orthodoxies and their consequences, and enhances problem-solving and ind... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Take Back Control
This course, 4 Ways to Take Back Control, provides powerful strategies to tackle the unsettled feelings resulting from turbulent times, disruption, competing demands and feeling at the mercy of events beyond your control. You will discover that in the midst of unsettling change and worry about the f... read more
Interactive course with lessons, pre-test, and post-test
5 Ways to Coach for Best Performance
In this course, 5 Ways to Coach for Best Performance, you will learn that a workplace coach plays a vital role in overcoming people's weaknesses, building on their strengths and encouraging peak performance. Coaching has many benefits: it engenders higher levels of engagement, boosts confidence, enh... read more
Interactive course with lessons, pre-test, and post-test
Building High Performing, Collaborative, Hybrid Teams
Building High Performing, Collaborative, Hybrid Teams is a course designed to inspire leaders to build and maintain stronger more effective teams that work collaboratively and are more successful. In this course psychologists Eve Ash and Peter Quarry discuss ways to build high performing, collaborat... read more
Interactive course with lessons, pre-test, and post-test
3 Principles for Creating a Learning Culture
Successful organizations make learning and development, and continuous improvement, a priority. A culture of learning is created when organizations value and encourage individual and collective learning and development. Organizations must continually adapt their learning and development (L&D) strate... read more
Interactive course with lessons, pre-test, and post-test
4 Essential Skills - Planning, Organizing, Prioritizing and Completing
4 Essential Skills - Planning, Organizing, Prioritizing and Completing is a course covering foundation skills esssential for completing projects and tasks. Planning is setting goals and defining the strategies that will be used to achieve those goals. Being organized enables us to control our worklo... read more
Interactive course with lessons, pre-test, and post-test
4 Lessons about Inclusion and Unconscious Bias
4 Lessons About Inclusion and Unconscious Bias is a course that explains unconscious biases - the prejudices we have and our tendency to make judgments about individuals or groups without being fully aware of what we are doing. Even the most open-minded individuals can have underlying, unconscious b... read more
Interactive course with lessons, pre-test, and post-test
4 Lessons to Manage Diverse Personalities and Work Styles
4 Lessons to Manage Diverse Personalities and Work Styles is a course that acknowledges that working in a diverse team can be challenging. However, recognizing and respecting the individual differences of team members is a good way to start building a diverse team that is strong and successful. Work... read more
Interactive course with lessons, pre-test, and post-test
4 Lessons to Turn Around Poor Performers
The poor performance of even just one person can impact the whole workplace. It can undermine morale, negatively impact team dynamics and collaboration, lead to missed deadlines and decreased productivity. In this course, 4 Lessons to Turn Around Poor Performers, you will learn how to effectively ma... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Overcome Public Speaking Anxiety
4 Ways to Overcome Public Speaking Anxiety is a course to help anyone who feats public speaking. It can range from feeling slightly nervous to paralyzing fear and panic. Public speaking creates anxiety because we are concerned that others will judge us. And they do. We feel vulnerable and this is un... read more
Interactive course with lessons, pre-test, and post-test
5 Lessons in Understanding and Developing Empathy
5 Lessons in Understanding and Developing Empathy is an important course for anyone wanting to build relationships. Empathy is acknowledging another person's situation and feelings and communicating your awareness. It is being aware of and sensitive to the feelings, thoughts and experience of someon... read more
Interactive course with lessons, pre-test, and post-test
5 Steps to Mend a Strained Relationship
5 Steps to Mend a Strained Relationship is a course that will help anyone develop essential conflict resolution skills. When work relationships are strong, they can be a source of energy, learning and support. But when they are strained or fractured, even just temporarily, they become a source of te... read more
Interactive course with lessons, pre-test, and post-test
Leap out of Loneliness
Leap out of Loneliness is a course that provides an understanding of loneliness and strategies to overcome it. Loneliness affects at least one third or even up to half the population, and can have a detrimental impact on physical and mental health. We all need strong social networks and the ability ... read more
Interactive course with lessons, pre-test, and post-test
Self-reflection for Insight and Growth
Self-Reflection for Insight and Growth is a course is about self-reflection, an increasingly important tool for success in business. Self-reflection allows us to think about our skills, our personalities and how we react to people and situations. It enables us to constructively question ourselves ab... read more
Interactive course with lessons, pre-test, and post-test
The Role of Emotional Healing
Emotional crises or painful life experiences - situations or events - can lead to emotional trauma, and even to serious conditions such as post-traumatic stress disorder (PTSD). In this course, The Role of Emotional Healing, you will learn that emotional healing is the process of learning to deal wi... read more
Interactive course with lessons, pre-test, and post-test
Ways to Increase your Emotional Intelligence
Ways to Increase your Emotional Intelligence is a course to help anyone improve their EQ. A person's IQ (Intelligence Quotient) is a measure of their ability to solve problems and think logically. EQ (Emotional Intelligence Quotient) measures our ability to understand and manage emotions. When we in... read more
Interactive course with lessons, pre-test, and post-test
