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This item contains several different items. Purchasing this item includes all of the component items listed below.
An Efficient Approach to Online Dating
An Efficient Approach to Online Dating is a program for private use by anyone considering taking the plunge into the unknown ocean of online dating. Psychologist Eve Ash and company director Sadhana Smiles help you navigate its risks and rewards. Online dating is a game of chance. It is efficient an... read more
Interactive course with lessons, pre-test, and post-test
Brand Marketing
Brand Marketing is a course designed to explain how a brand is a promise wrapped up in an experience. Sadhana Smiles explains to psychologist Eve Ash about how brand marketing reflects product and service image. With so many brands competing for our attention, businesses need to understand the impor... read more
Interactive course with lessons, pre-test, and post-test
Building Brand and Reputation
Building Brand and Reputation is a course with a case study to examine perception of brand. In this course, Maria Deveson-Crabbe discusses with Eve Ash how her organization built trust through its brand and reputation, knowing that brand and reputation are different. She talks of the importance of r... read more
Interactive course with lessons, pre-test, and post-test
Building Your Personal Brand
Building Your Personal Brand provides powerful lessons to help you build your brand. In this course, Sadhana Smiles and Eve Ash discuss the tangibles and intangibles that go to making a memorable interaction. Sadhana recommends mapping out a career structure, competing for awards and finding a way t... read more
Interactive course with lessons, pre-test, and post-test
Bullying Even at the Top
Bullying Even at the Top is a course covering practical lessons about bullying at all levels. Sadhana Smiles explains to Eve Ash various forms bullying that exist at the top, including undermining, texts, emails and phone calls, and how to foster a 'Zero Tolerance' approach to bullying. This course ... read more
Interactive course with lessons, pre-test, and post-test
4 Strategies for Building Collaboration
This program covers the growing importance of collaboration as a workplace skill. Pooling ideas and team-based projects result in higher-performing workplaces. Effective collaboration however requires understanding of people’s different work and communication styles, and the willingness to suspend j... read more
New Release
Interactive course with lessons, pre-test, and post-test
4 Strategies for Handling Difficult People
This course, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practica... read more
Interactive course with lessons, pre-test, and post-test
Can I Help You?
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Pete Williams, Entrepreneur to explore some practical advice and strategies. Engage customers from the first moment.Interactive eLearning course This video program is also available as a short stimulating eLearning course... read more
Interactive course with lessons, pre-test, and post-test
Career Management and Talent Review
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Practical tips for senior managers to plan succession. Peter Wallbridge covers: What is a talent review process? The mechanics Comprehensive... read more
DVD style course with completion certificate only
Career Resilience
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Peter Wallbridge says we need personal capabilities to do well even when times are tough: What is career resilience? Ask for feedback Distin... read more
Interactive course with lessons, pre-test, and post-test
Confidentiality Obligations of HR
Confidentiality Obligations of HR features HR expert, Peter Walbridge, who provides an understanding of confidentiality expectations and obligations for HR employees as it pertains to personnel data and employment contracts. He discusses the challenges and expectations of confidentiality, and the co... read more
Interactive course with lessons, pre-test, and post-test
Copyright Warning
Copyright Warning provides sound advice from lawyer Angela Perry about how to ensure copyright is protected and to avoid breaching copyright. This course covers permissions, logos and plagiarism. You will learn to protect your copyright and ensure copyright is not breached. Once this is completed yo... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Create a Results-Focused Culture
This course, 4 Ways to Create a Results-Focused Culture, shows how organizations with a results focused culture outperform others becuase of the emphasis on achievement. Learn how leaders and managers are increasingly quantifying the value of internal procedures and inputs, in order to make changes ... read more
Interactive course with lessons, pre-test, and post-test
Creating a Powerful Resume
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Your CV or resume should stand out and attract recruiters, says Peter Wallbridge: 3 classic mistakes with a resume Typos, grammar & font siz... read more
Interactive course with lessons, pre-test, and post-test
Design Collaborative Workplaces
Hybrid spaces blending private and public spaces offer improved and novel prospects for collaboration. Randome conversations are more likely to happen in these areas and yet there are private areas for individual or small group meetings. Physical layout can: Contribue to the 'vibe' and culture Contr... read more
New Release
DVD style course with completion certificate only
Creating Your Brand Proposition
Creating Your Brand Proposition is a course that provides useful strategies to build your brand. Ben Walkenhorst, marketing consultant shares tips with Eve Ash about creating brand propositions through understanding what comprises a brand 'essence', envisaging your brand as a character, how brand is... read more
Interactive course with lessons, pre-test, and post-test
Crisis Management Strategy Planning
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Ross Campbell, RCA Crisis Management to explore some practical advice and strategies. Ross Campbell says you must identify and manage serious risk.Interactive eLearning course This video program is also available as a sho... read more
Interactive course with lessons, pre-test, and post-test
Culture and Oneness
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Maria Deveson-Crabbe, CEO, Marie Stopes International Australia to explore some practical advice and strategies. Lead so your people are united in their work, says Maria Deveson-Crabbe: Creating an enabling environment De... read more
Interactive course with lessons, pre-test, and post-test
Developing Sales Capabilities
Developing Sales Capabilities is a course which shows how to develop sales people to easily achieve success. Sadhana Smiles explains to Eve Ash how to hire for attitude and use work tests when recruiting and hiring. Sadhana says the key ingredients for developing your sales people are to hire the ri... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Develop Your Critical Thinking
This course, 4 Ways to Develop Your Critical Thinking, will help you develop one of the most sought after skills at work. Critical thinking exposes you to a wider range of views, helps you question yourself and others, examines orthodoxies and their consequences, and enhances problem-solving and ind... read more
Interactive course with lessons, pre-test, and post-test
Elevator Pitch
Elevator Pitch is a program that shows the power of elevator pitches when selling ideas or products to other people. Marketing consultant Ben Walkenhorst talks with Eve Ash about what an elevator pitch is, why they are useful, how you can research and know your audience and find the human story behi... read more
Interactive course with lessons, pre-test, and post-test
Entrepreneur Skills
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Pete Williams, Entrepreneur to explore some practical advice and strategies. What does it take to be a successful entrepreneur?Interactive eLearning course This video program is also available as a short stimulating eLear... read more
Interactive course with lessons, pre-test, and post-test
Gender Inequality
Gender Inequality is a course with a compelling message about the importance of addressing gender balance. Sadhana Smiles discusses with Eve Ash how it benefits businesses to ensure women are not under-represented at higher levels. Remuneration inequality must be rectified as it impacts lifestyle an... read more
Interactive course with lessons, pre-test, and post-test
Growing a Franchise
Growing a Franchise is a course designed to help you develop strategies for successful franchise growth. In this course Sadhana Smiles discusses with Eve Ash the key steps for successful growth, covering indicators and both front and back end systems to maintain brand standards and consistent, effec... read more
Interactive course with lessons, pre-test, and post-test
HR Dashboard of Metrics and Analytics
HR Dashboard of Metrics and Analytics is for all HR professionals covering the essentials for an effective HR dashboard for any business. In this course, Psychologist Eve Ash discusses with HR consultant Peter Wallbridge the analytical side of people issues and the value of assembling a predictive H... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Take Back Control
This course, 4 Ways to Take Back Control, provides powerful strategies to tackle the unsettled feelings resulting from turbulent times, disruption, competing demands and feeling at the mercy of events beyond your control. You will discover that in the midst of unsettling change and worry about the f... read more
Interactive course with lessons, pre-test, and post-test
HR Strategy and Management
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Peter Wallbridge explains the life cycle of employees from recruitment to exit. Interactive eLearning course This video program is also avai... read more
Interactive course with lessons, pre-test, and post-test
Implementing Successful Training
Implementing Successful Training is a course offering a systematic approach to training to meet business needs and address skill gaps and professional development plans. Sadhana Smiles and Eve Ash discuss the need to design training programs and using a blended learning approach to engage and enthus... read more
Interactive course with lessons, pre-test, and post-test
Improving Profitability in Tough Times
Improving Profitability in Tough Times is a course focused on how to review company financials and monitor market fluctuations to optimize profitability in less than optimal business environments. Every business must strive to improve profitability especially during a downturn. Sadhana Smiles explai... read more
Interactive course with lessons, pre-test, and post-test
Increasing Website Traffic
Increasing Website Traffic offers strategies from successful business entrepreneur Pete Williams. He discusses with Eve Ash his proven methods for developing a clear Call-to-Action (CTA). He explains the use of Google AdWords and Analytics to increase web traffic.Once this is completed, you will hav... read more
Interactive course with lessons, pre-test, and post-test
Inspiring Social Change
Inspiring Social Change is a program with analysis of social strange strategies. Sadhana Smiles discusses with Eve Ash how to inspire social change and link strategy to outcomes. A champion drives the vision, progressing creative ideas for championing and achieving social change, so there is engagem... read more
Interactive course with lessons, pre-test, and post-test
5 Ways to Coach for Best Performance
In this course, 5 Ways to Coach for Best Performance, you will learn that a workplace coach plays a vital role in overcoming people's weaknesses, building on their strengths and encouraging peak performance. Coaching has many benefits: it engenders higher levels of engagement, boosts confidence, enh... read more
Interactive course with lessons, pre-test, and post-test
Lobbying and Influence
Lobbying and Influence is a program to help learners to effectively lobby for change. Maria Deveson-Crabbe explains how you need to overcome obstacles and prepare to meet challenges head on. Successful lobbying is achieved only through persistence.Once this is completed, you will have learned how to... read more
Interactive course with lessons, pre-test, and post-test
Managing Bad Press
Managing Bad Press is a course featuring a powerful and tragic case study. Maria Deveson-Crabbe explains the important lessons she learned regarding the management of the press and media, and how to turn it around and use a crisis management strategy.Once this course is completed, you will have stud... read more
Interactive course with lessons, pre-test, and post-test
Managing Crises and Brand Damage
Managing Crises and Brand Damage is a course designed to help organizations prepare for a crisis and possible brand damage. Often control is lost to government authorities, and crises can lead to business failure. In this course psychologist Eve Ash interviews leading crisis management expert Ross C... read more
Interactive course with lessons, pre-test, and post-test
Managing Disruptive Conduct
Managing Disruptive Conduct is an informative course identifying disruptive conduct, how to handle complaints about colleagues and when to perform an HR intervention. HR consultant Peter Wallbridge explains how it starts with understanding the issues and ensuring a code of conduct. Once this course ... read more
Interactive course with lessons, pre-test, and post-test
Managing Grievances
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Peter Wallbridge outlines steps to ensure grievances are managed well: Assess seriousness of problem Dealing with low-level complaints Manag... read more
DVD style course with completion certificate only
4 Career Enhancers
In this course, 4 Career Enhancers, psychologists Peter Quarry and Eve Ash provide excellent strategies to immediately to galvanize your career and job prospects. This is critical for those who want to develop their careers, change jobs or feel anxious about the future of their current job. In chall... read more
Interactive course with lessons, pre-test, and post-test
Managing Recruitment Effectively
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Peter Wallbridge explains how to prepare for and manage recruitment like a star: • Craft the position description • Refine the business stor... read more
Interactive course with lessons, pre-test, and post-test
Mergers, Acquisitions & Divestments
Mergers, Acquisitions and Divestments provides an inside look into mergers and acquisition activity and what influences structure and leadership when a new business culture is introduced. In this course HR consultant Peter Wallbridge shares with psychologist Eve Ash his own experiences and how to ma... read more
Interactive course with lessons, pre-test, and post-test
Performance Appraisals
Performance Appraisals is designed to help you conduct appraisals with best outcomes. In this course Peter Wallbridge, HR consultant, explains to Eve Ash that we must regularly assess performance, discuss career development (past and future), and incentive payments.Once this is completed, you will h... read more
Interactive course with lessons, pre-test, and post-test
Laying Off and Redeploying People
Laying Off and Redeploying People helps anyone faced with the challenge of moving people out of their jobs. In this course, HR Consultant Peter Wallbridge discusses with Eve Ash how to manage challenges and sensitivities surrounding layoffs and redeployment effectively. The key is remaining consiste... read more
Interactive course with lessons, pre-test, and post-test
Reward and Remuneration
Reward and Remuneration is a program covering payment and incentive policies as part of the remuneration cycle. In this course, HR Consultant Peter Wallbridge explains that the key to consistency and transparency can be found through maintaining fair and thorough strategy and policies. Once this pro... read more
Interactive course with lessons, pre-test, and post-test
4 Essential Facilitation Skills
In this course 4 Essential Facilitation Skills you will learn skills required by leaders and anyone managing meetings, training sessions or even one-on-one coaching sessions. They are process skills that help guide the discussion to meet desired outcomes, whether problem-solving, brainstorming or re... read more
Interactive course with lessons, pre-test, and post-test
Rock Star Leadership
Rock Star Leadership is a course covering the qualities that make great leaders: excellent track record with ability to achieve results, a clear compelling vision and the ability to engage and motivate their people. In this course HR Consultant Peter Wallbridge explains how great leaders are able to... read more
Interactive course with lessons, pre-test, and post-test
Running an Effective Crisis Simulation
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Ross Campbell, RCA Crisis Management to explore some practical advice and strategies. Ross Campbell shares his experiences of creating and facilitating crisis scenario training: Rehearse a crisis scenario Realistic rehear... read more
Interactive course with lessons, pre-test, and post-test
Seeking Legal Advice
Seeking Legal Advice encourages leaders and project managers to understand legal documents before seeking a lawyer. In this course lawyer Angela Perry discusses with psychologist Eve Ash the best practice methods to ensure a positive, productive outcome when seeking legal advice. Once this is comple... read more
Interactive course with lessons, pre-test, and post-test
Skills for Lobbying Government
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Angela Perry, Lawyer to explore some practical advice and strategies. Find out some useful ways to lobby for change from Angela Perry and Eve Ash: Who are your stakeholders? Media is a starting point Find experts & advoca... read more
Interactive course with lessons, pre-test, and post-test
Skills for Managing Redundancy / Layoffs
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Companies change, roles change and some people dont perform. Peter Wallbridge discusses: Is the redundancy / layoff genuine? Use flexible e... read more
Interactive course with lessons, pre-test, and post-test
4 Essentials for Compassionate Leadership
In this course, 4 Essentials for Compassionate Leadership, you will discover how compassionate leaders care about their team's emotional and life needs and recognize that happier employees are more engaged and perform twice as well as those whose staff feel unvalued and uncared for. Compassionate le... read more
Interactive course with lessons, pre-test, and post-test
Stakeholder Reputation Research
Stakeholder Reputation Research is a course that explains this strategy a way of improving an organization's corporate strategy and external perceptions. In this course Maria Deveson-Crabbe discusses with Eve Ash how to uncover perceptions so you can build influence.Once this course is completed, yo... read more
Interactive course with lessons, pre-test, and post-test
Take Care Giving Expert Advice
Take Care Giving Expert Advice is a course that cautions people giving advice outside their expertise. In this course, lawyer Angela Perry shares tips about how to maintain credibility while improving your credentials.Once this course is completed, you will have learned about the limitations and leg... read more
Interactive course with lessons, pre-test, and post-test
Taking Ideas into Business Reality
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Pete Williams, Entrepreneur to explore some practical advice and strategies. It takes skills and strategies to turn ideas into reality. Pete Williams provides insights: Test your idea in the market Prove market viability ... read more
Interactive course with lessons, pre-test, and post-test
The Induction Promise
If you’ve been recruited to an organization, been told a range of things to expect and then discovered life inside was a different proposition, then the problem begins with the recruitment process. HR consultant Peter Wallbridge discusses with Eve Ash the importance of ensuring that the induction pr... read more
DVD style course with completion certificate only
The Power of Checklists in Crisis Management
The Power of Checklists in Crisis Management helps you develop skills to effectively manage a crisis by proactively preparing checklists. Any crisis requires checklists which consider the before, the during and the after, says crisis management specialist, Ross Campbell in this course.Once this is c... read more
Interactive course with lessons, pre-test, and post-test
4 Invaluable Feedback Skills
In this course, 4 Invaluable Feedback Skills, you will discover that most people find it challenging to give others feedback about their work performance. It can be tough for people to objectively view personal traits and practices that negatively impact on their productivity and coworkers. In this ... read more
Interactive course with lessons, pre-test, and post-test
The Problem of Nightmare Staff
The Problem of Nightmare Staff is a program providing strategies for successfully handling difficult people in your team. In this course Sadhana Smiles explains to Eve a range of strategies for dealing with problem staff. Sadhana provides practical advice on considering your management style, mindse... read more
Interactive course with lessons, pre-test, and post-test
The Value of Employee Ownership
The Value of Employee Ownership is a course exploring how owning shares in a company you work for can be exciting, fulfilling and potentially lucrative strategy for employees and the employer. In this course lawyer Angela Perry explains how employee ownership can help business growth and gives advic... read more
Interactive course with lessons, pre-test, and post-test
The Value of Podcasts
The Value of Podcasts shows the ease of assembling, marketing and distributing podcasts, and the difference they can make to a business. Podcasts are increasingly popular and in this course entrepreneur Pete Williams presents them as a powerful way to connect with your market locally and internation... read more
Interactive course with lessons, pre-test, and post-test
Understanding Intellectual Property
Understanding Intellectual Property explains what intellectual property is and how it can be usefully and gainfully protected. In this course, lawyer Angela Perry discusses with psychologist Eve Ash, the key points and best practices regarding intellectual property ownership at work. Once this is co... read more
Interactive course with lessons, pre-test, and post-test
Unfair Dismissal
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Peter Wallbridge gives insights about problem areas in unfair dismissals: What is unfair dismissal? Why do people claim unfair dismissal? In... read more
DVD style course with completion certificate only
4 Paths to a Psychologically Safe Workplace
In this course, 4 Paths to a Psychologically Safe Workplace, you will learn to develop a psychologically safe organization or team where people feel safe to speak up, point out problems and tell the truth. Its an essential pre-requisite for a high performance team and results in lower staff turnove... read more
Interactive course with lessons, pre-test, and post-test
Working with the Board
Working with the Board is a course demonstrating how a CEO and senior executive team can build a successful relationship with their board members. Maria Deveson-Crabbe explains to Eve Ash about governance and accountability, and how to build a successful relationship with mutual respect. She provide... read more
Interactive course with lessons, pre-test, and post-test
You Manage the Culture
You Manage the Culture is a program showing how a leaders style impacts the culture of their team. Psychologist Eve Ash speaks with Sadhana Smiles about how best to ensure fair and thorough strategy and enforcement of policies. She advises being aware of self and others, strategies for re-engaging ... read more
Interactive course with lessons, pre-test, and post-test
Planning and Scheduling for Results
Planning and Scheduling for Results is a video/course with exemplary strategies to become an efficiency champion and manage your time and projects effectively. Jan Durrans, Executive Vice President Chief of Staff and Chief Performance Officer at AXOS Bank, shares the most efficient ways to manage pr... read more
Interactive course with lessons, pre-test, and post-test
Setting Goals to Stretch and Grow
Setting Goals to Stretch and Grow is a video/course with a powerful set of key practices to adopt to ensure the successful development of staff. Jan Durrans, Executive Vice-president, Chief of Staff and Chief Performance Officer at AXOS Bank, explains to Eve Ash how to use clear and specific goals, ... read more
Interactive course with lessons, pre-test, and post-test
Recruiting High Achievers
Recruiting High Achievers is a program providing a path towards hiring the best candidates through consistent behavioral questions, careful listening and probing. All organizations want high achievers, but don’t always hire the best people for the job. Jan Durrans, Executive Vice-president, Chief of... read more
Interactive course with lessons, pre-test, and post-test
4 Ways to Enhance your Career
Say 'yes' to new career opportunities and most people will find a new injection of career rocket fuel. As Dr Judy Olian, President, Quinnipiac University, explains to Eve Ash, accepting unusual roles as they present themselves allows people to 'step out of the safe zone', take calcu
New Release
Interactive course with lessons, pre-test, and post-test
Career Enhancers - Energize your Profile
A great way to begin the process of enhancing your prospects is with your profile. Peter Quarry and Eve Ash explore ways to refresh and reorder your resume layout, keeping the tone and spelling professional. Update your LinkedIn profile add video, website links, testimonials and commendations, you... read more
DVD style course with completion certificate only
4 Ways to Boost Your Leadership Skills
In this course Eve Ash, Psychologist and Founder Seven Dimensions, interviews Dr Judy Olian, President, Quinnipiac University to explore some practical advice and strategies for boosting your leadership. President of Quinnipiac University, Dr Judy Olian has met many leaders. One of the qualities of ... read more
New Release
Interactive course with lessons, pre-test, and post-test
Succession Planning and Talent Review
Interactive eLearning courseThis video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.eLearning descriptionSuccession Planning and Talent Review is ... read more
Interactive course with lessons, pre-test, and post-test
Managing Staff Complaints and Grievances
Managing Staff Complaints and Grievances is a course designed to help you deal with complaints and grievances from staff. In this course HR expert Peter Wallbridge explains to psychologist Eve Ash the detailed steps to ensure grievances are well managed. Once this course is completed, you will have ... read more
Interactive course with lessons, pre-test, and post-test
Recruitment Promises
Interactive eLearning courseThis video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.eLearning descriptionRecruitment Promises is a course to ensur... read more
Interactive course with lessons, pre-test, and post-test
Career Enhancers - Extend your Network
There are lots of ways to energize your network (even for introverts). Learn to overcome the fear of networking. Use events and webinars to meet people and compliment them on their talks. Follow up with emails and questions (but don't be pushy). Tap into your existing and alumni networks. Keep conta... read more
DVD style course with completion certificate only
Terminations Fair or Unfair
Interactive eLearning courseThis video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.eLearning descriptionTerminations - Fair or Unfair is a course... read more
Interactive course with lessons, pre-test, and post-test
Career Enhancers - Enrich your Skillset
Peter Quarry and Eve Ash provide invaluable ways to enrich your skillset through the 4 Cs: communication, collaboration, creativity and critical thinking (all essential in the 21st century jobs market). Research the future of your industry and also what jobs will look like and how you can adapt. Cre... read more
DVD style course with completion certificate only
Career Enhancers - Ensure you Have a Plan B
The jobs market can feel horribly insecure. Having a Plan B is vital for the sake of your economic survival and career growth. Start researching the areas that interest you; consider your strengths. How might they be leveraged? What steps are needed to retrain, acquire new qualifications and volunte... read more
DVD style course with completion certificate only
Identify what Makes a Good Facilitator
Good facilitators make it easy for others to move forward. They remain objective and use well-developed listening skills. They are cognizant of different personality types and communication styles, and have skills to keep the discussion structured and purposeful, to bridge deep divisions while remai... read more
DVD style course with completion certificate only
How to Facilitate with a Gameplan
Facilitators need an essential facilitation skill how to implement a successful gameplan for meetings and discussions. A gameplan entails devising a structure for the questions they ask; moving the discussion towards a meeting's desired goal; and achieving specific outcomes. Psychologist Peter Qua... read more
DVD style course with completion certificate only
Navigate Facilitation Challenges
There are often challenges when running a facilitation. The facilitator should outline and have everyone agree to the session's goal and timeframe. Diversity of viewpoints is important for the facilitation's success, as is gatekeeping to prevent people dominating. The facilitator should remain calm ... read more
DVD style course with completion certificate only
Facilitate a Problem-Solving Meeting
Very often a facilitator is called in because a group is having trouble solving a problem. The facilitator is not expected to be a subject matter expert but plays an important role in helping a group to solve a problem by getting them to clarify and agree on what the problem is. They then determine ... read more
DVD style course with completion certificate only
Compassionate Leadership - What is it?
Compassion is about caring for others and being concerned for their welfare. But not just in words, also in deeds and in behavior. It means being aware of other peoples experiences. Compassionate leaders care about their team's emotional and life needs and recognize that happier employees create a ... read more
DVD style course with completion certificate only
Compassionate Leadership - Show it to Yourself
Self-compassion does not mean being egotistical, self-pitying or narcissistic. It comes from being aware when you're feeling stressed, angry or suffering. It is not about avoiding or refusing to acknowledge these feelings. Instead it is about a desire to forgive, not blame. Rather than telling yours... read more
DVD style course with completion certificate only
Compassionate Leadership - Really Understand Others
In order to demonstrate compassion, we need to really understand the other person's experience. This means being observant about what's going on (reading that person's body language, listening carefully to what they say) and then carefully and sensitively probing when their behavior is impacting the... read more
DVD style course with completion certificate only
Compassionate Leadership - Develop Empathy
Psychologist Peter Quarry explains there are two types of empathy: intellectual empathy (mentally knowing what someone feels) and emotional empathy (feeling someone elses emotions and wanting to help). Emotional empathy requires observation skills and gently probing for a deeper understanding of wh... read more
DVD style course with completion certificate only
How to Give Feedback Constructively
Peter Quarry tells Eve Ash that people are motivated to do well if they feel valued. For feedback to be given constructively, it should be done promptly, publicly (if commending their performance), privately (if discussing an area that needs improvement). It should be offered constructively (balance... read more
DVD style course with completion certificate only
Giving Feedback - Dealing with Negativity
Some people will be far from receptive to feedback. They might not say so, but their body language is doing all the talking! Dealing with the reluctant participant entails first explaining that you want to help that person do well and pausing to seek their agreement. Ask them what they're happy with... read more
DVD style course with completion certificate only
Giving Feedback - Dealing with Disagreement
Sometimes a person will disagree outright with the feedback you're giving. Peter Quarry explains that its important to understand what type of disagreement it is so you can know how to deal with it. The disagreement may be about the facts, or perhaps the person agrees with the facts but doesn't thi... read more
DVD style course with completion certificate only
Giving Feedback - Dealing with Emotions
Feedback can trigger very strong emotional reactions. People receiving feedback might experience shock, anger, defensiveness, or they may become highly upset. If this happens, don't shut the conversation down (even if uncomfortable). Listen to them and encourage them to talk. Let them vent. As they ... read more
DVD style course with completion certificate only
What is a Psychologically Safe Workplace?
Peter Quarry describes psychological safety as a space where everyone feels comfortable, voicing their opinions, sharing creative ideas, even pointing out problems say with the way the team is working. So everyone is prepared to be honest with one another, without feeling insecure or embarrassed.• U... read more
DVD style course with completion certificate only
Assess Psychological Safety in your Workplace
Psychological safety in any workplace cant be assumed, it must be assessed. Because management styles and procedures come and go, systems and norms change. It's a good idea to engage a neutral party like someone from HR or a consultant, to monitor your organization's psychological safety levels a... read more
DVD style course with completion certificate only
Lead to Ensure Psychological Safety
An organization's psychological safety climate stems from the top. This means not constantly blaming others, being negative, hasty or dismissive. Leaders should listen intently and openly, be inclusive and encourage participation. It's a good idea to seek staff buy-in to company policies covering ra... read more
DVD style course with completion certificate only
Develop Psychological Safety in a Virtual Team
With an increasing number of people working virtually or from home, face-to-face human contact is missing. Zoom or Skype meetings can lead to more heightened sensitivities. We may misconstrue each other's verbal and facial cues more easily, and differences of cultural and communication styles can in... read more
DVD style course with completion certificate only
Monitor Threats to Psychological Safety
People who don't know or ignore accepted conventions of behavior pose a threat to psychological safety. These can range from aggressive clients, suppliers or team members whose manner is borderline hostile, or someone who feels the rules don't apply to them. We all need skills to deal with these thr... read more
DVD style course with completion certificate only
Understand the Dynamics of Conflict
Most conflicts are characterized by binary thinking: the mentality of win-lose, "I'm right, you're wrong", "my perspective matters more than yours" mentality. When this happens, both sides become strident in pressing their viewpoint, rigid, determined to save face, rather than admit error. This ca... read more
DVD style course with completion certificate only
Defuse the Emotion in a Conflict
When you're in conflict, your cortisol levels will be high and your emotions will be peaking. You may be furious, envisaging your opponent as a horrible person. Recognizing and managing one's emotions is essential in order to begin understanding the other person's perspective. Try asking questions t... read more
DVD style course with completion certificate only
Establish Common Ground and Win/Win Outcomes
The opposite of adversarial (binary) thinking is seeking a win-win outcome. This takes time and isn't always possible, especially if the other person or group is noisier or more powerful. But win-win is what we should all aim for, especially as win-lose outcomes achieve very little.Common ground and... read more
DVD style course with completion certificate only
Mediate Conflict Between Others
When proposing a mediation, first set some ground rules. Seek the parties' agreement that the mediator will determine what's discussed, in what order and how this will be done and an approximate timeframe. Once parties have agreed to the process, invite them to take turns expressing their issues as ... read more
DVD style course with completion certificate only
Handling Difficult People - Be Prepared to Change Yourself
Dealing with difficult people can trigger a strong stress reaction in the brain. Often this leads us to want to avoid conflict, or to overreact and escalate the issues. In stressful situations, it's tempting to blame someone else who is being difficult. But very often the best way to handle difficul... read more
DVD style course with completion certificate only
Handling Difficult People - Control your Emotions
When faced with difficult people, we often react emotionally. We feel anger, annoyance, frustration or hurt. Continuous exposure to these negative emotions is bad for our health, and it fails to resolve the problem. Managing your emotions during stressful dealings will ensure a better outcome. First... read more
DVD style course with completion certificate only
Handling Difficult People - Develop Rapport
When dealing with difficult people, it helps to build rapport with them. If you can build a bridge to them, there is a greater chance of getting a better outcome. Treating them less like an enemy enables you to perceive them as a human being, with their own challenges. You could also make use of the... read more
DVD style course with completion certificate only
Handling Difficult People - Engage Constructively
It takes initiative and understanding to engage the difficult person. Tensions could be the result of a misunderstanding or conflicting communication styles. Try engaging constructively with the other person through sharing the problem and listening to their perspective. Listen to their perspective,... read more
DVD style course with completion certificate only
Value a Results-Focused Culture
When organizations are results-focused, they concentrate on achieving specific outcomes. Such organizations favor flexible working conditions and placing more onus on staff to organize themselves, and to exercise responsibility in meeting objectives. This doesn't work for everyone, but those who lik... read more
DVD style course with completion certificate only
Know How to Change Culture
Culture is a critical but not easily measured component of an organization's success. Many CEOs feel that getting their culture right is one of their trickiest tasks, particularly when people resist change. CEOs and leaders are on stronger ground when they develop a compelling vision, narrative and ... read more
DVD style course with completion certificate only
Be a Results-Focused Leader
Leaders communicate the vision, the inspiration for an organization while managers are there to establish, monitor and measure procedures and their rollout. With a results-focused culture, leaders should communicate compellingly any case for change: why it is necessary and what it will be like. Lead... read more
DVD style course with completion certificate only
Use Metrics to Drive Results
A key criterion for creating a results-focused culture is measurement (metrics). Metrics enable you to know if your mission, values and guiding principles are rolled out successfully and consistently at incremental and individual levels. Peter Quarry and Eve Ash discuss the benefits of OKRs (Objecti... read more
DVD style course with completion certificate only
Critical Thinking - Use Data Effectively
If a crisis erupts, we tend to react emotionally and jump to conclusions. Critical thinking requires restraining our impulses, asking good questions and checking documentation, keeping an open mind and above all ensuring the information on which decisions are based is reliable. The latter is achieve... read more
DVD style course with completion certificate only
Critical Thinking - Minimize Your Own Biases
We all lean towards ideas, research or opinions that favor our viewpoints. Unconscious biases and prejudices block our capacity to pick up important facts and recommendations, thereby impacting our critical thinking and the quality of our decisions. Biases can be minimized by making an effort to rea... read more
DVD style course with completion certificate only
Critical Thinking - Constructively Assess Others Views
When trying to solve a problem, some opinions and assembled facts appear plausible. A useful rule of thumb is to respectfully receive all input (whether or not you instinctively support it). Don't immediately dismiss what someone has to say. Ask the person to explain how their idea or recommendation... read more
DVD style course with completion certificate only
Critical Thinking - Avoid Being Manipulated
With so much online information, fake news and algorithms tracking the materials you find interesting, 'doing your own research' can land you with confirmation bias. This is why you need to recognize manipulation tactics and explore a wide variety of opinions and evidence. To avoid manipulation: exa... read more
DVD style course with completion certificate only
Assess your level of control
There's a lot of generalized anxiety experienced by people at any age. How can someone know if they are in control or not? Are there any signs? You can assess your level of control by doing what Peter Quarry calls a Control Check, asking yourself questions about feeling overwhelmed and unproductive,... read more
DVD style course with completion certificate only
Develop an 'I'm in control' mindset
When continually overwhelmed or fearful (and not wanting this to continue), it's necessary to change your 'story'. Learning how to take control means getting the right attitude and developing a new mindset. The stories we tell ourselves have a huge impact on the way we feel and behave. In this video... read more
DVD style course with completion certificate only
Assert control in your work environment
Hours of distraction exacerbate a person's feelings of being unproductive and helpless. Reassert control of your work environment by switching off distractions, establishing quiet times and spaces where you won't be interrupted. Be proactive about meetings' purpose and agendas so that yours and othe... read more
DVD style course with completion certificate only
Stay in the challenge zone
Once you've (re)gained control in your life, it is a habit that must be nurtured. Do things that keep you in the challenge zone: Take calculated risks (these can be small to begin with). Volunteer for a task or role that you have previously avoided. See mistakes as learning opportunities. Stay in th... read more
DVD style course with completion certificate only
Determine the coaching goal
A person's coaching goal is determined by what they're not doing well. Even if everyone has a personal development plan that's reviewed every six months, coaching at the micro (day-to-day) level allows the coach to fine-tune problems before they escalate. Its important to ask questions in a non-con... read more
DVD style course with completion certificate only
Clarify specific expectations
Sometimes people are unclear about what their tasks require. Their performance can be improved by clarifying specific expectations: whether the outputs are qualitative or quantitative, explain the requirements clearly, logically and specifically so that people know what to do.• Learn to improve peop... read more
DVD style course with completion certificate only
Build skills and enhance strengths
A workplace coach plays a vital role in overcoming people's weaknesses, building on their strengths and encouraging peak performance. People can build skills and strengths through self-directed learning, for example workshops, online tutorials and well-designed e-learning courses from accredited pro... read more
DVD style course with completion certificate only
Encourage and boost confidence
Underconfidence can be a problem at work, because it stops a person from trying new things and growing and developing. It can limit your job performance severely. Coaches need to look out for signs of underconfidence such as reluctance to try new practices or software programs, or getting upset if u... read more
DVD style course with completion certificate only
Challenge and develop motivation
Lack of motivation is sometimes the reason why a person is not performing. There's many reasons for lack of motivation: boredom, unhappiness (at home or at work), a sense of being in the wrong job, or embarrassment at not having the requisite skills or training. The coach must resist the temptation ... read more
DVD style course with completion certificate only
