Giving Feedback - Dealing with Disagreement

Sometimes a person will disagree outright with the feedback you're giving. Peter Quarry explains that its important to understand what type of disagreement it is so you can know how to deal with it. The disagreement may be about the facts, or perhaps the person agrees with the facts but doesn't think it's a problem.
Handle the factual disagreements with evidence and data. If they disagree about whether its a problem, explain the consequences of their actions and link them back to the original agreed expectations.

• Deal with two types of disagreement  providing evidence and explaining consequences.
If a person is disagreeing with your feedback
• avoid shutting the discussion down or making threats.
• Try to ascertain the type of disagreement you're having.
• Handle factual disagreements with evidence and data
• explain consequences; link to agreed expectations