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In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Pete Williams, Entrepreneur to explore some practical advice and strategies. Engage customers from the first moment. Pete Williams discusses:
• Service turn off
• Pattern interrupt
• Body language & tone
• Engage from the start
• Offer practical assistance
• Provide useful information
• Ask an open question to begin a conversation
• Have fun with new approaches

This is available as part of

Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders in Australia and USA, interviewed by Psychologist, Eve Ash. A brilliant range of new programs on hot business topics to inspire awareness and improvement. These invaluable lessons fo... read more
 
Categories
Assertiveness / Confidence
Communication Skills
Marketing / Brand
Service / Sales
Release Date
Jan 1, 2015
Video Running Time (minutes)
14:00
Producer
Seven Dimensions
Featured Talent
Eve Ash
Course ID
INSIGHTS10

Handouts

Description
Transcript

Only preview versions of handouts can be viewed without a license.