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In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Pete Williams, Entrepreneur to explore some practical advice and strategies. Engage customers from the first moment.

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

eLearning description

Can I Help You? is a course showing how to engage customers from the first moment rather than being robotic. Entrepreneur Pete Williams explains to Eve Ash how to engage customers and avoid service turnoffs with new approaches and positive body language and tone to ensure a positive guest experience.

Once this course is completed, you will have learned how to use positive body language and tone, and pattern interruption to avoid a service turnoff. You will know how to engage customers with open questions and practical information, enjoying customer conversations and fun new approaches.

elearning course learning objectives

  • Engage customers from the first moment
  • Use pattern interrupt and avoid service turn off
  • Engage from the start, with positive body language and tone
  • Offer practical assistance and provide useful information
  • Ask an open question to begin a conversation
  • Create new approaches and make it fun


Pete Williams explains to Eve Ash how to engage customers from the first moment rather than being robotic. Learn to avoid service turnoffs and find new approaches to body language and tone to ensure a positive guest experience. Engage customers from the first moment, use pattern interrupt offer practical assistance and useful information. Ask an open question to begin a conversation and have fun with new approaches.

Engage customers from the first moment. Pete Williams discusses:  Service turn off  Pattern interrupt  Body language & tone  Engage from the start  Offer practical assistance  Provide useful information  Ask an open question to begin a conversation  Have fun with new approaches

This is available as part of

Insights and Strategies Series
Psychologist Eve Ash interviews experts and business leaders who share their experiences and their strategies for achieving best practice.Topics cover key leadership and people skills, safety, marketing, career and interpersonal skills. Discover practical strategies to implement and solve business p... read more
Video Running Time (minutes)
14:00
Course ID
INSIGHTS10

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