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In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Jan Durrans, SVP, Chief of Staff & Chief Performance Officer, BOFI Federal Bank to explore some practical advice and strategies. Jan Durrans shares a powerful strategy to recruit high achievers:

  •  Holistic view of recruitment strategy
  • Attitudinal problems with new hires
  • Identify characteristics of high performers
  • Recruit problem solvers not problem bringers
  • Framing behavioral interview questions
  • Critical review of resume
  • Complete pre-hire assessments prior to interview
  • Confirm the resume details
  • Probe to uncover the real person
  • Probing & silence with behavioral questions
  • Differentiating high & low performers
  • Achieving consistency in interviews
  • Reference checking
  • Courteous follow-up

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

eLearning description

Recruiting High Achievers is a course providing a path towards hiring the best candidates through consistent behavioral questions, careful listening and probing. All organizations want high achievers, but dont always hire the best people for the job. Jan Durrans, Executive Vice-president, Chief of Staff and Chief Performance Officer at AXOS Bank, discusses with Eve Ash her tips for recruiting the best people. These include taking a holistic review of recruitment strategy (each element builds a more complete picture that allows you to come to your decision), sorting the problem-solvers from the problem bringers, asking probing questions and fact-checking interview candidates, and ensuring consistency of interview approach.

Once this course is completed, will have learned how to hire the best candidate through probing behavioral questions, careful listening and fact checking. You will know how to analyze the characteristics of your high achievers and use this is hiring more people with those attributes. You will be hiring more problem solvers, and less problem bringers.

elearning course learning objectives

  • Apply powerful strategies to recruit high achievers
  • Identify characteristics of high performers and recruit problem solvers not problem bringers
  • Utilize behavioral interview questions
  • Complete pre-hire assessments prior to interview
  • Critically review and confirm resume details and probe to uncover the real person
  • Achieve consistency in interviews, reference checking and follow-up

This is available as part of

Insights and Strategies Series
Psychologist Eve Ash interviews experts and business leaders who share their experiences and their strategies for achieving best practice.Topics cover key leadership and people skills, safety, marketing, career and interpersonal skills. Discover practical strategies to implement and solve business p... read more
Business Excellence
Career / Job Interviews
Selection / Interviewing
Release Date
Jan 1, 2015
Video Running Time (minutes)
Course Length (minutes)
Seven Dimensions
Featured Talent
Eve Ash
Course ID



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