Results: 1 - 12 of 77

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10 Steps to Flawless Appraisal Interviews
Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical tips on how to conduct an appraisal interview to achieve positive and useful outcomes that will benefit the employee and whole organisation.
DVD style course with completion certificate only
4 Ways to Build Accountability
Peter Quarry says accountability has two aspects: who you are accountable to and what you are accountable for. Being accountable is willingness to accept responsibility for performance, engaging in discussion and acting on suggestions for improvement. Learn how to enhance personal and group accounta... read more
New Release Interactive course with lessons, pre-test, and post-test
4 Ways to Enhance your Career
Say 'yes' to new career opportunities and most people will find a new injection of career rocket fuel. As Dr Judy Olian, President, Quinnipiac University, explains to Eve Ash, accepting unusual roles as they present themselves allows people to 'step out of the safe zone', take calculated risks, lear... read more
New Release Interactive course with lessons, pre-test, and post-test
5 Stages of Appreciative Inquiry
Appreciative inquiry, often used as a 5-stage process, based on research by David Cooperrider. Kylie Bells outlines the process to Eve Ash, beginning with Defining (setting out what you want to achieve), followed by Discover (having an appreciation of what already is done well), Dream (dreaming abou... read more
New Release DVD style course with completion certificate only
7 Ways to Handle a Difficult Boss
Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most challenging boss. Diagnose the Problem:  What is he or she doing?  What am I doing?  In what situation does this issue arise?  Validate with others
DVD style course with completion certificate only
9 Essentials for Exit Interviews
Exit interviews provide an excellent opportunity to uncover staff­ satisfaction problems and implement positive changes for remaining and future employees. It is critical to understand why an employee leaves and to document feedback regarding leadership styles and other workplace issues. Psychologis... read more
DVD style course with completion certificate only
Appreciative Inquiry Case: Inconsistent Service
Kylie Bell gives a first example of Appreciative Inquiry's use in a situation with a retail client that was experiencing inconsistent customer service. By flipping the define stage to wanting high quality service, she and the client worked to discover what was already happening when they were delive... read more
New Release DVD style course with completion certificate only
Appreciative Inquiry Case: Managing Change
Kylie Bell describes to Eve Ash how the 5D model of Appreciative Inquiry was applied to a large government department which was 18 months into a restructure with multi-levels of change. The problem was defined as people feeling stressed, and so she encouraged people to pair and discuss examples of w... read more
New Release DVD style course with completion certificate only
Appreciative Inquiry Case: Poor Reputation
Kylie Bell's final Appreciative Inquiry case study is a local government organization which felt its reputation was poor, based on its service provision. They recast (defined) the problem as wanting a positive perception of their service. They discovered stories of when they received positive feedba... read more
New Release DVD style course with completion certificate only
Assessing & Developing Performance
Mike van Oudtshoorn is an Organisational Psychologist and founder of i-coach academy. Mike's background is in adult learning and development, assessment of potential and performance, and existential counselling. He has a master's degree in counselling, two doctorate qualifications and a breadth of e... read more
DVD style course with completion certificate only
Avoid a Project Managers Nightmare
Avoid a Project Manager's Nightmare is a course that explores how a project manager is entrusted with numerous responsibilities including delivering the job on time and within budget. Behavioral expert Peter Quarry offers useful suggestions and simple strategies to ensure the project does not become... read more
Interactive course with lessons, pre-test, and post-test
Be constructive with feedback
Feedback can cause people to become defensive so it is very important for managers to reaffirm positive behaviors and actions. Some managers are too blunt in their assessments, and overly critical. Praise the good, while being specific, tactful and helpful about the areas that need fixing or improve... read more
DVD style course with completion certificate only