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5 Stages of Appreciative Inquiry
Appreciative inquiry, often used as a 5-stage process, based on research by David Cooperrider. Kylie Bells outlines the process to Eve Ash, beginning with Defining (setting out what you want to achieve), followed by Discover (having an appreciation of what already is done well), Dream (dreaming abou... read more
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DVD style course with completion certificate only
Appreciative Inquiry Case: Inconsistent Service
Kylie Bell gives a first example of Appreciative Inquiry's use in a situation with a retail client that was experiencing inconsistent customer service. By flipping the define stage to wanting high quality service, she and the client worked to discover what was already happening when they were delive... read more
New Release
DVD style course with completion certificate only
Appreciative Inquiry Case: Managing Change
Kylie Bell describes to Eve Ash how the 5D model of Appreciative Inquiry was applied to a large government department which was 18 months into a restructure with multi-levels of change. The problem was defined as people feeling stressed, and so she encouraged people to pair and discuss examples of w... read more
New Release
DVD style course with completion certificate only
Appreciative Inquiry Case: Poor Reputation
Kylie Bell's final Appreciative Inquiry case study is a local government organization which felt its reputation was poor, based on its service provision. They recast (defined) the problem as wanting a positive perception of their service. They discovered stories of when they received positive feedba... read more
New Release
DVD style course with completion certificate only
Being Accountable
Peter Quarry and Eve Ash analyze accountability as knowing who you are accountable to, taking responsibility and ownership for your job performance, and being willing to engage in discussion about ways to improve. Because it is about commitment and an agreed set of expectations, people can become de... read more
New Release
DVD style course with completion certificate only
Build Accountability in Teams
Not everyone likes holding or being held to account. Peter Quarry explains to Eve Ash that when accountability procrastination or avoidance occurs, team morale drops. Whereas in high performance teams with shared leadership, there’s a high level of support, encouragement, problem-solving and decisio... read more
New Release
DVD style course with completion certificate only
Building Personal Accountability
Rather than waiting for others to hold you to account, Peter Quarry counsels building personal accountability. Using the example of a juice bar staffer, there are simple ways to take feedback from others, become proactive, communicate better and show that you care about making improvements. Taking p... read more
New Release
DVD style course with completion certificate only
How to Hold Someone Accountable
While people might see accountability as negative, it has the effect of improving behaviors and outcomes. Peter Quarry tells Eve Ash accountability can be achieved through preparedness to set expectations and goals, using accurate information and the right tone of voice, willingness to be collaborat... read more
New Release
DVD style course with completion certificate only
Insights and Strategies Series
Psychologist Eve Ash interviews experts and business leaders who share their experiences and their strategies for achieving best practice.Topics cover key leadership and people skills, safety, marketing, career and interpersonal skills. Discover practical strategies to implement and solve business p... read more
Millennials: Appreciate their Unique Strengths
Peter Quarry and Eve Ash discuss how stereotypes about millennials are misleading and unhelpful. A White House report on millennials concluded that “While there are substantial challenges to meet, no generation has been better equipped to overcome them, than millennials. They are skilled with techno... read more
New Release
DVD style course with completion certificate only
Millennials: Engage them with a Meaningful Purpose
Eve Ash and Peter Quarry note that millennials change jobs frequently and so are seen as less loyal to employers. However, a Gallup Poll has revealed that they are 65% less likely to leave if they are engaged, if they are able to ask questions, if their job promotes strong social values, and if they... read more
New Release
DVD style course with completion certificate only
Millennials: Give them a Say
Eve Ash notes that millennials are used to having a say on everything. Peter Quarry agrees that giving millennials more of a say in decision making, together with greater transparency of information, is more likely to bring out the best in them, and will make a positive difference to workplace relat... read more
New Release
DVD style course with completion certificate only
