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5 Stages of Appreciative Inquiry
Appreciative inquiry, often used as a 5-stage process, based on research by David Cooperrider. Kylie Bells outlines the process to Eve Ash, beginning with Defining (setting out what you want to achieve), followed by Discover (having an appreciation of what already is done well), Dream (dreaming abou... read more
New Release
DVD style course with completion certificate only
Appreciative Inquiry Case: Inconsistent Service
Kylie Bell gives a first example of Appreciative Inquiry's use in a situation with a retail client that was experiencing inconsistent customer service. By flipping the define stage to wanting high quality service, she and the client worked to discover what was already happening when they were delive... read more
New Release
DVD style course with completion certificate only
Appreciative Inquiry Case: Managing Change
Kylie Bell describes to Eve Ash how the 5D model of Appreciative Inquiry was applied to a large government department which was 18 months into a restructure with multi-levels of change. The problem was defined as people feeling stressed, and so she encouraged people to pair and discuss examples of w... read more
New Release
DVD style course with completion certificate only
Appreciative Inquiry Case: Poor Reputation
Kylie Bell's final Appreciative Inquiry case study is a local government organization which felt its reputation was poor, based on its service provision. They recast (defined) the problem as wanting a positive perception of their service. They discovered stories of when they received positive feedba... read more
New Release
DVD style course with completion certificate only
Be constructive with feedback
Feedback can cause people to become defensive so it is very important for managers to reaffirm positive behaviors and actions. Some managers are too blunt in their assessments, and overly critical. Praise the good, while being specific, tactful and helpful about the areas that need fixing or improve... read more
DVD style course with completion certificate only
Being Accountable
Peter Quarry and Eve Ash analyze accountability as knowing who you are accountable to, taking responsibility and ownership for your job performance, and being willing to engage in discussion about ways to improve. Because it is about commitment and an agreed set of expectations, people can become de... read more
New Release
DVD style course with completion certificate only
Build Accountability in Teams
Not everyone likes holding or being held to account. Peter Quarry explains to Eve Ash that when accountability procrastination or avoidance occurs, team morale drops. Whereas in high performance teams with shared leadership, there’s a high level of support, encouragement, problem-solving and decisio... read more
New Release
DVD style course with completion certificate only
Building Personal Accountability
Rather than waiting for others to hold you to account, Peter Quarry counsels building personal accountability. Using the example of a juice bar staffer, there are simple ways to take feedback from others, become proactive, communicate better and show that you care about making improvements. Taking p... read more
New Release
DVD style course with completion certificate only
Coaching to Clarify Expectations
Coaches need to set high expectations. But people can only perform well at work if they have been told what is expected of them.This video demonstrates how to communicate your expectations clearly and effectively to another person. The other person could be your manager, supervisor, team leader, tea... read more
DVD style course with completion certificate only
Conduct regular performance appraisals
No organization can measure individual, team and overall progress without regular performance appraisals. They are best conducted in a spirit of mutual goodwill and willingness to negotiate workable targets and objectives that meet both company and individual requirements. The organization needs to ... read more
DVD style course with completion certificate only
How to Hold Someone Accountable
While people might see accountability as negative, it has the effect of improving behaviors and outcomes. Peter Quarry tells Eve Ash accountability can be achieved through preparedness to set expectations and goals, using accurate information and the right tone of voice, willingness to be collaborat... read more
New Release
DVD style course with completion certificate only
Insights and Strategies Series
Psychologist Eve Ash interviews experts and business leaders who share their experiences and their strategies for achieving best practice.Topics cover key leadership and people skills, safety, marketing, career and interpersonal skills. Discover practical strategies to implement and solve business p... read more
