Products: 1 - 12 of 39
Products Per Page
Product View Style
4 Essential Facilitation Skills
In this course 4 Essential Facilitation Skills you will learn skills required by leaders and anyone managing meetings, training sessions or even one-on-one coaching sessions. They are process skills that help guide the discussion to meet desired outcomes, whether problem-solving, brainstorming or re... read more
Interactive course with lessons, pre-test, and post-test
4 Invaluable Feedback Skills
In this course, 4 Invaluable Feedback Skills, you will discover that most people find it challenging to give others feedback about their work performance. It can be tough for people to objectively view personal traits and practices that negatively impact on their productivity and coworkers. In this ... read more
Interactive course with lessons, pre-test, and post-test
4 Lessons to Turn Around Poor Performers
The poor performance of even just one person can impact the whole workplace. It can undermine morale, negatively impact team dynamics and collaboration, lead to missed deadlines and decreased productivity. In this course, 4 Lessons to Turn Around Poor Performers, you will learn how to effectively ma... read more
Interactive course with lessons, pre-test, and post-test
5 Stages of Appreciative Inquiry
Appreciative inquiry, often used as a 5-stage process, based on research by David Cooperrider. Kylie Bells outlines the process to Eve Ash, beginning with Defining (setting out what you want to achieve), followed by Discover (having an appreciation of what already is done well), Dream (dreaming abou... read more
New Release
DVD style course with completion certificate only
70:20:10 Learning and the OSF Ratio
The 70:20:10 Learning model is a useful formula for planning staff learning and development activities. It suggests that about 70% of people's learning is gained through direct (hands-on) experience, with 20% derived from interactions with others (social) and roughly 10% through formal learning cour... read more
Interactive course with lessons, pre-test, and post-test
Appreciative Inquiry Case: Inconsistent Service
Kylie Bell gives a first example of Appreciative Inquiry's use in a situation with a retail client that was experiencing inconsistent customer service. By flipping the define stage to wanting high quality service, she and the client worked to discover what was already happening when they were delive... read more
New Release
DVD style course with completion certificate only
Appreciative Inquiry Case: Managing Change
Kylie Bell describes to Eve Ash how the 5D model of Appreciative Inquiry was applied to a large government department which was 18 months into a restructure with multi-levels of change. The problem was defined as people feeling stressed, and so she encouraged people to pair and discuss examples of w... read more
New Release
DVD style course with completion certificate only
Appreciative Inquiry Case: Poor Reputation
Kylie Bell's final Appreciative Inquiry case study is a local government organization which felt its reputation was poor, based on its service provision. They recast (defined) the problem as wanting a positive perception of their service. They discovered stories of when they received positive feedba... read more
New Release
DVD style course with completion certificate only
Being Accountable
Peter Quarry and Eve Ash analyze accountability as knowing who you are accountable to, taking responsibility and ownership for your job performance, and being willing to engage in discussion about ways to improve. Because it is about commitment and an agreed set of expectations, people can become de... read more
New Release
DVD style course with completion certificate only
Build Accountability in Teams
Not everyone likes holding or being held to account. Peter Quarry explains to Eve Ash that when accountability procrastination or avoidance occurs, team morale drops. Whereas in high performance teams with shared leadership, there’s a high level of support, encouragement, problem-solving and decisio... read more
New Release
DVD style course with completion certificate only
Building Personal Accountability
Rather than waiting for others to hold you to account, Peter Quarry counsels building personal accountability. Using the example of a juice bar staffer, there are simple ways to take feedback from others, become proactive, communicate better and show that you care about making improvements. Taking p... read more
New Release
DVD style course with completion certificate only
Coaching and Mentoring New People
Coaching and mentoring new people is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. ... read more
Interactive course with lessons, pre-test, and post-test
