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In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Sadhana Smiles, Director, RealChange to explore some practical advice and strategies. There are various strategies for dealing with problem staff. Sadhana Smiles provides practical advice:

  • Understand the person's position
  • Consider your management style
  • Reduce emotion & seek input
  • Agree on problem & action plan
  • Performance plan with measurables
  • Measuring & training  
  • Manager's mindset & commitment
  • Warnings & written evidence
  • Managing the exit

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

eLearning description

The Problem of Nightmare Staff is a course providing strategies for successfully handling difficult people in your team. In this course Sadhana Smiles explains to Eve a range of strategies for dealing with problem staff. Sadhana provides practical advice on considering your management style, mindset and commitment. She focuses on agreeing on what the problem is and creating an action plan.

Once this course is completed, you will have learned to understand a person's position and how to reduce emotion and seek input, and apply various strategies for dealing with problem staff. You will have learned that a performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.

elearning course learning objectives

  • Examine strategies for dealing with difficult staff
  • Understand the person's position
  • Determine any impact of your management style and mindset
  • Reduce emotion and seek input
  • Agree on problem and develop action plan
  • Create a performance plan with measurable goals and specified training
  • Manage an exit carefully with warnings and written evidence

This is available as part of

Insights and Strategies Series
Psychologist Eve Ash interviews experts and business leaders who share their experiences and their strategies for achieving best practice.Topics cover key leadership and people skills, safety, marketing, career and interpersonal skills. Discover practical strategies to implement and solve business p... read more
Conflict / Difficult People
Feedback / Coaching
Managing Performance / Appraisals
Release Date
Jan 1, 2015
Video Running Time (minutes)
Course Length (minutes)
Seven Dimensions
Featured Talent
Eve Ash
Course ID



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