The Problem of Nightmare Staff

The Problem of Nightmare Staff is a program providing strategies for successfully handling difficult people in your team. In this course Sadhana Smiles explains to Eve a range of strategies for dealing with problem staff. Sadhana provides practical advice on considering your management style, mindset and commitment. She focuses on agreeing on what the problem is and creating an action plan.

Once this program is completed, you will have learned to understand a person's position and how to reduce emotion and seek input, and apply various strategies for dealing with problem staff. You will have learned that a performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.

Learning objectives

• Examine strategies for dealing with difficult staff
• Understand the person's position
• Determine any impact of your management style and mindset
• Reduce emotion and seek input
• Agree on problem and develop action plan
• Create a performance plan with measurable goals and specified training
• Manage an exit carefully with warnings and written evidence

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.