Compassionate Leadership - Develop Empathy

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Psychologist Peter Quarry explains there are two types of empathy: intellectual empathy (mentally knowing what someone feels) and emotional empathy (feeling someone elses emotions and wanting to help). Emotional empathy requires observation skills and gently probing for a deeper understanding of what is happening to that person. This opens up opportunities for compassionate dialogue and eventually problem-solving.

• Learn about two types of empathy and how they differ from sympathy.
• Recognize that intellectual empathy is mentally knowing what someone else feels.
• Understand that emotional empathy is when you feel someone's emotions and you want to help.
• Develop the skill of emotional empathy to help understand others, have compassionate dialogue and problem-solve.

This is available as part of

Insights and Strategies Series
Psychologist Eve Ash interviews experts and business leaders who share their experiences and their strategies for achieving best practice.Topics cover key leadership and people skills, safety, marketing, career and interpersonal skills. Discover practical strategies to implement and solve business p... read more
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Release Date
Jan 1, 2021
Video Running Time (minutes)
2:27
Producer
Seven Dimensions
Course ID
INSIGHT974

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