Managing Staff Complaints and Grievances is a course designed to help you deal with complaints and grievances from staff. In this course HR expert Peter Wallbridge explains to psychologist Eve Ash the detailed steps to ensure grievances are well managed.
Once this course is completed, you will have learned how to assess the seriousness of problems, how to deal with low-level complaints and manage the more serious problems and how to start an investigation or inquiry. You will have learned about confidentiality issues and HR obligations for serious allegations.
Learning objectives
- Use steps to ensure grievances are managed well
- Assess seriousness of problem and deal with low-level complaints
- Manage more serious problems by starting an investigation
- Identify confidentiality obligations and HR obligations for serious allegations
