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Accepting Change
Accepting Change is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.Cutting Edge Communication follows several characters through a... read more
Interactive course with lessons, pre-test, and post-test
Surviving Stress and Anxiety
Surviving Stress and Anxiety is an engaging course from the Cutting Edge team that reminds everyone of the importance of our mental health so we can be productive at work. Stress and anxiety can happen to anyone. We all get anxious and stressed at different times, in different situations. The first ... read more
Interactive course with lessons, pre-test, and post-test
Stop Bullying - Raise Awareness
Bullying happens in many workplaces but that does not make it ok. Bullying should not be ignored and it should not be excused. It is unacceptable and it is illegal. Bullying can spread in the office and affect everyone. It can destroy people's morale and affect their performance at work. Every workp... read more
Interactive course with lessons, pre-test, and post-test
Handling Appraisals - Skills for Managers
Handling Appraisals - Skills for Managers is part of the Cutting Edge Communication Comedy Series. Short, sharp and funny with a team of characters and key skills for dealing with appraisals, especially when they are challenging.In the case study video, Handling Tricky Appraisals, Carol expects to b... read more
Interactive course with lessons, pre-test, and post-test
Creating a No-Blame Culture
Everyone can make a mistake. Blaming people for their mistakes does not resolve the issue. People can get defensive and it may even cause more mistakes to happen! In a no-blame culture people admit their mistakes openly. In this amusing case study from the Cutting Edge team, Carol creates an innovat... read more
Interactive course with lessons, pre-test, and post-test
Ensuring a Respectful Workplace
Everyone has the right to be treated with respect, but respect must be mutual and it must be earned. Managers need to role model respect for their team. In this amusing case study from the Cutting Edge team, Serena is concerned that the culture lacks basic elements of respect. Some team members conf... read more
Interactive course with lessons, pre-test, and post-test
Decluttering the Office
People can be disorganized or messy at work. It is important to have rules and standards that everyone follows. The whole team needs to take pride in the workplace and personal pride in their own workspace. A messy work environment can look like a disorganized business.In this dramatized video cas... read more
Interactive course with lessons, pre-test, and post-test
Giving Managers Feedback
Feedback should be two-way, from manager to staff but also back the other way for both constructive and positive feedback. It's important to develop the skills of giving feedback to your manager, but it can be challenging. This short entertaining course features a case study from the Cutting Edge co... read more
Interactive course with lessons, pre-test, and post-test
Staying Motivated at Work
People are motivated at work for different reasons. It might be making more money, or the chance of a promotion, or the benefits of frequent travel, or meeting new people, or simply doing a good job. If you are motivated your work is more enjoyable.In this dramatized video case study people describe... read more
Interactive course with lessons, pre-test, and post-test
Appreciate Diversity and Inclusion
Appreciate Diversity and Inclusion is a timely course that will engage participants as they watch the Cutting Edge team work through their own issues of unconscious bias, micro-aggressions and diversity issues. Carol returns from vacation to find that Marcus has hired two non-English speakers, to de... read more
Interactive course with lessons, pre-test, and post-test
Welcome New People to Your Team
Starting a new job can be difficult and lonely. The first day can be very challenging, and getting settled in takes time. When new staff feel welcomed they adjust and fit in more easily.In this dramatized video case study, Sherry is new, but gets relegated to the bottom of the stairs, where she feel... read more
Interactive course with lessons, pre-test, and post-test
Listening Actively
Active listening is an essential skill that we must all master. In this course an entertaining dramatized case study from the Cutting Edge team demonstrates the issues and how to develop those skills. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to r... read more
Interactive course with lessons, pre-test, and post-test
Teaching Basic Customer Service Greetings
Greeting people promptly, appropriately and pleasantly are important skills that everyone should learn. First impressions of the business start with the people who greet and speak to clients and suppliers.In this dramatized video case study, Carlos needs training in reception skills. Carol the team ... read more
Interactive course with lessons, pre-test, and post-test
Professional Social Media
This engaging course features the team at Cutting Edge. Social media at work is a double-edged sword - it has benefits and disadvantages. It can provide unique opportunities for sharing information and building networks when used professionally. If used inappropriately, it can impact negatively on i... read more
Interactive course with lessons, pre-test, and post-test
Explaining Skillfully
Even when we know something very well, explaining it to someone else requires skill. A good explanation is clear and logical. A good explainer engages with people, keeps them interested, and makes sure they understand. In this case study from the Cutting Edge team, the art of explaining concepts and... read more
Interactive course with lessons, pre-test, and post-test
Building Relationships
Building positive relationships at work is important. Relationships can positively or negatively affect work performance and job satisfaction. Good relationships are essential for success at work. They can lead to greater recognition in your job and improved personal motivation. In this amusing case... read more
Interactive course with lessons, pre-test, and post-test
Presenting With Passion
This engaging course features the team at Cutting Edge. Team leader Carol runs a training session on overcoming fear and changing boring presentations from BLAND to GRAND. Carol tells her boss Serena she is being long-winded, the L in BLAND. Carol invites everyone to present on a surprise item, then... read more
Interactive course with lessons, pre-test, and post-test
Planning and Organizing
Mastering planning and organizing is crucial for everyone, as these skills significantly enhance time management, efficiency, and productivity. Key aspects include scheduling time to plan, setting clear goals and deadlines, prioritizing tasks, and managing distractions. In an entertaining case study... read more
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Supervising Effectively
Effective supervisors create a positive work culture and develop efficient teams. They guide with goals and support staff to complete tasks, meet deadlines and provide good customer service. They must model professional standards, set boundaries and maintain a productive work environment. This cours... read more
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Build Your Team - Support Each Other
Build Your Team - Support Each Other is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and a course providing practical skills for developing a caring, supportive team.In the video case study, Supporting Others, Marcu... read more
Interactive course with lessons, pre-test, and post-test
Calming a Complainer
The Calming a Complainer course provides skills to deal wth comlpainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you n... read more
Interactive course with lessons, pre-test, and post-test
Diffusing Anger
Diffusing anger is an essential skill for teams and leaders. In this dramatized and entertaining case study, Marcus runs a training session to help staff manager anger, and invites the boss, Serena, as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing ... read more
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Stretching the Team
Too much sitting and too little exercise is bad for our health. Doing some stretching in the office will add more physical activity to your workday and lift your energy levels. Stretch, stand up, take breaks from sitting. Make some physical activity part of your daily routine.In this dramatized vide... read more
Interactive course with lessons, pre-test, and post-test
Removing Tension
Work can sometimes lead to stress and tension. This can deplete our energy and our ability to concentrate. Making time to move and stretch is beneficial for our body and our mind. Stretching exercises can relieve tension, improve our concentration and make us feel more energized. In this amusing cas... read more
Interactive course with lessons, pre-test, and post-test
Working Safely
No matter what your job, you need to work safely. Be aware of possible safety risks in your workplace, remove obvious hazards and minimize risks of injury. Safety at work can be improved through awareness and training, planning and monitoring.In this dramatized video case study Marcus, the manager, ... read more
Interactive course with lessons, pre-test, and post-test
Negotiating for Results - A Checklist
Negotiation skills are critical at work. Some negotiations are straightforward but others can test your skills, knowledge and approach. Successful negotiations always involve give and take, clarity and flexibility, and a shared desired to achieve outcomes. In this amusing case study from the Cutting... read more
Interactive course with lessons, pre-test, and post-test
Apologize and Take Responsibility
Apologizing can be challenging, but it's an essential part of making things right when we've made a mistake. A genuine apology can make a big difference, not only in calming the situation but also in showing that we truly care. The Cutting Edge team are learning about and making apologies. Discover ... read more
Interactive course with lessons, pre-test, and post-test
Behaving Unprofessionally
Understanding professional behavior is a must for everyone. In this course we see dramatized scenarios from the Cutting Edge team, as they behave unprofessionally. Learn about eight unprofessional behaviors as they explained by team members.Don't be rude and insensitive INSTEAD: Show respect to othe... read more
Interactive course with lessons, pre-test, and post-test
Making Decisions and Choices
Making decisions is an important workplace skill. We constantly make choices, just to get through the day. They might be day-to-day operational decisions or long range strategic planning. It's not always easy, and can cause anxiety. A good leader makes good decisions, but everyone can learn the skil... read more
Interactive course with lessons, pre-test, and post-test
How to Achieve SMART Goals
How to Achieve SMART Goals shows how to set and achieve specific measurable goals. Don't focus on vague aspirations - set clear, realistic goals that provide a clear direction. Consider what can actually be done, and be realistic about how you will get there. A final goal can be reached by setting s... read more
Interactive course with lessons, pre-test, and post-test
Responding Thoughtfully
People can feel misunderstood and even upset when others don't listen and respond thoughtfully. It is important to show interest and respond in a thoughtful way. How you listen and respond can impact positively or negatively on others at work. In this amusing case study from the Cutting Edge team, C... read more
Interactive course with lessons, pre-test, and post-test
Using Goals to GROW
It is important to set goals that help us focus on the process and performance as well as on the outcomes. Following a clear goal setting formula puts the focus on the process not just on the end result. This kind of goal setting is an effective way to increase motivation and productivity. In the am... read more
Interactive course with lessons, pre-test, and post-test
Giving and Receiving Constructive Feedback
Feedback skills help us all improve. In this course, there is an entertaining case study video from the Cutting Edge team. Marcus advises the team to be open to feedback, stay calm and not defensive, openly discuss the problem and its impact on performance, link the feedback to rules and agreements,... read more
Interactive course with lessons, pre-test, and post-test
Enhancing Service
Customer service is how you interact with your customers. Good customer service responds to customers' needs. No matter how good your product or how skilled your staff, customers are most likely to remember the interaction they have with your company. It's important to provide good customer service ... read more
Interactive course with lessons, pre-test, and post-test
Transform SILOs into Collaboration
Transforming SILOS into Collaboration is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with simple messages and skills for breaking down SILO thinking and building collaborative teams. In the video case study, Marcus the manager, encourages the team to break out... read more
Interactive course with lessons, pre-test, and post-test
Overcoming Setbacks
Setbacks happen to everyone. What's important is how we handle them. How we overcome setbacks and learn from them determines how we move forward as individuals and as a team. In the case study from the Cutting Edge team, we learn that when facing setbacks you need to recognize when you feel stuck ... read more
Interactive course with lessons, pre-test, and post-test
Handling Anyone Difficult
Handling Anyone Difficult is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.In this course, Carlos is frustrated by all the diffic... read more
Interactive course with lessons, pre-test, and post-test
Resolving Conflict
From time to time conflicts will occur in the workplace. To create and maintain a harmonious workplace culture there needs to be effective conflict resolution. In the case study from the Cutting Edge team you will learn essential skills for preventing and resolving conflict with best outcomes. Learn... read more
Interactive course with lessons, pre-test, and post-test
How to Mediate Conflicts
Every leader should master the skills for mediating conflicts. Conflicts can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly, and workplace mediation can be an effective approach. Mediation can... read more
Interactive course with lessons, pre-test, and post-test
Preparing for Emergencies
Every workplace should have emergency procedures in place. A designated safety officer should be in charge. The actions taken in the first minutes of an emergency are critical. Calls for help, and an immediate warning to evacuate, shelter or lockdown can save lives. Someone trained to administer fir... read more
Interactive course with lessons, pre-test, and post-test
Ensuring Security
Employers, and staff responsible for workplace safety, need to know how to keep everyone safe. It is better to 'stop' a security breach before it happens. Having security measures in place helps keep everyone in the workplace safe.In this dramatized video case study the team discusses the importance... read more
Interactive course with lessons, pre-test, and post-test
Onboarding Young People - Strategies for Success
Onboarding Young People is part of the Cutting Edge Communication Comedy Series. Short, sharp and funny with a team of characters and simple messages and skills for managers to bring new young recruits into the team.In the video case study, Handling the New Wave, managers at Cutting Edge juggle the ... read more
Interactive course with lessons, pre-test, and post-test
Coaching and Mentoring New People
Coaching and mentoring new people is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. ... read more
Interactive course with lessons, pre-test, and post-test
Stereotyping and Diversity
Stereotyping and Diversity is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with simple messages and skills for everyone. The Cutting Edge team tackles the impact of stereotyping and the importance of embracing diversity. Dion shares his experience of being judg... read more
Interactive course with lessons, pre-test, and post-test
Prejudice, Discrimination and Inclusion
Prejudice, Discrimination and Inclusion is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with simple messages and skills for everyone. Carol and Marcus tackle prejudice and discrimination at Cutting Edge. Marcus runs a training session to challenge first impress... read more
Interactive course with lessons, pre-test, and post-test
How to Manage Your Time Successfully
How to Manage Your Time Successfully is part of the Cutting Edge Communication Comedy Series. Short, sharp, entertaining courses with simple messages and skills for prioritizing, being organized and punctual, focusing on completion and getting things done.In the video Managing Time Successfully, Mar... read more
Interactive course with lessons, pre-test, and post-test
Consistent Sensational Service
Caring for customers and what they're going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful ... read more
Interactive course with lessons, pre-test, and post-test
Starting Relationship Selling
Relationship selling focuses on the interaction between the buyer and the seller rather than on the price or details of the product. It involves developing long-term relationships with your customers rather than focussing simply on one transaction. Relationship selling involves interacting with cu... read more
Interactive course with lessons, pre-test, and post-test
Negotiating for Success
Negotiation skills are important in day-to-day interactions at work, as well as in more formal transactions such as negotiating contracts, sales or services. Successful negotiating helps build relationships and contributes significantly to business success. In the case study from the Cutting Edge te... read more
Interactive course with lessons, pre-test, and post-test
Pitching and Influencing
The purpose of a business pitch is to influence your audience - so they will take a chance on you, your product or service. There are different reasons for pitching and influencing in business, but your pitch should always be concise, convincing and delivered with confidence and enthusiasm. In the c... read more
Interactive course with lessons, pre-test, and post-test
Boosting Emotional Intelligence
Emotional Intelligence (EQ), or Emotional Quotient, is the ability to recognize, understand, and manage your own emotions, as well as be aware of and sensitive to the emotions of others. Developing EQ can improve your performance and success at work. Learn about emotional intelligence from the team ... read more
Interactive course with lessons, pre-test, and post-test
Developing Trainer Skills
In this course a dramatized case study shows Cutting Edge intern Dion developing his skills as a trainer. His first step is to inspire and ensure relevance, no matter what the topic. Ask participants at the outset about their needs and get their attention straightaway. Use listening and tailor your ... read more
Interactive course with lessons, pre-test, and post-test
Train with Impact - Engage Learners
Masterful training requires good structuring, session design and crisp delivery. This course features an entertaining case study from the Cutting Edge team. Learn about catchy acronyms, mnemonic devices, games and fun ways for learning and remembering, and being attuned to different learning styles.... read more
Interactive course with lessons, pre-test, and post-test
Managing Projects Successfully
The success of a project comes down to planning. Be clear about the scope and objectives of the project you are managing, its timeframe and budget. Stay focused on the outcomes but be flexible as well and prepared to revise your original plan if there are problems or setbacks.In this course, you wil... read more
Interactive course with lessons, pre-test, and post-test
Select the Best Person for the Job
Successful recruiting means hiring the best person for the job. It should not be a random or hasty decision. Follow a consistent, objective process, that allows you to fairly assess the person's skills, experience and attitude, and match these to the role. Hiring the right people is crucial for the ... read more
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Being an Employer of Choice
An employer of choice values staff and maximizes their full potential by providing training opportunities and career paths, and encouraging and helping them to develop skills and grow. In a company that is an employer of choice the whole environment is geared to the well-being of employees and cus... read more
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Creating Workforce Agility
Work changes are challenging for companies and for individuals. There are continually changing expectations and demands, such as working remotely, in temporary teams, in globalized teams. Workforce agility means the ability to adapt rapidly to changes in the work environment. It is a willingness to ... read more
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Managing Crises
When a crisis occurs it is usually without warning. Some mishaps are predictable and can be avoided, but most are not. That is why it is essential to know how to identify and deal effectively with a crisis as soon as it happens.In this dramatized video case study crises are a way of life at Cutting ... read more
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Minimize Risk - Be Prepared
The key to minimizing risk is to be prepared understand and learn from what happened before, improve collaboration, provide more training, and have clear protocols for everyone. Consider potential risks, then plan and rehearse responses to minimize their possible impact.In this dramatized video ca... read more
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Ethical Behavior: Privacy, Confidentiality and Integrity
A case study from Cutting Edge shows that most of the team are guilty of privacy abuses. Casey has been overly researching private details of a client she likes. Marcus likes to wear a GoPro to film staff and post clips on social media. Carlos accepts a bribe from Barney in exchange for confidential... read more
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Negotiating Workplace Rights: Unions and Collective Bargaining
Negotiating Workplace Rights: Unions and Collective Bargaining is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills to help people understand their rights and negotiation. In the video Unions and Collective Ba... read more
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A Checklist for Reviewing Your Employment Contract
A Checklist for Reviewing Your Employment Contract is part of the Cutting Edge Communication Comedy Series - short, sharp, and engaging! Through a fun cast of characters, you'll gain practical insights to help you assess if your employment terms are right for you. This course provides a checklist of... read more
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Global and Cultural Sensitivity
Cultural awareness is more than how people look or good manners in business interactions. It means being sensitive to local customs, different company cultures, different traditions and values. Cultural insensitivity can offend or alienate employees, customers, partners and suppliers. Global cultura... read more
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Preparing For My Appraisal
Preparing For My Appraisal is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills to have a successful appraisal by being proactive and preparing.In the video, Preparing For My Appraisal, Casey and Tammy are ner... read more
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Trying Myers-Briggs
Trying Myers-Briggs is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with simple messages and skills for everyone. This course provides an introduction to the MBTI® (Myers-Briggs Type Indicator®). It measures psychological preferences - how people see the world ... read more
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Overcoming Fears
Overcoming Fears is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for everyone, including strategies for reducing fears.In Overcoming Fears, almost everyone at Cutting Edge admits to having fears. Marcus w... read more
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Mastering Social Media
Mastering Social Media is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for everyone to ensure safe, professional social media posts and online activity.In Mastering Social Media, the staff members at Cutt... read more
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Improving Self-Esteem
Improving Self-Esteem is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for everyone about boosting confidence and self-esteem.In Improving Self-Esteem, Steve has been feeling negative, and Casey feels upse... read more
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Meeting for Results - Improve Your Meetings
We all need meetings that are positive and productive, with opportunities to communicate and share information on projects, activities and policies and set goals, agree on improvement strategies and solve problems or disputes. In the case study from the Cutting Edge team, Marcus has an idiosyncratic... read more
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Thriving Remotely in a Virtual Team
Remote teams can get things done efficiently and individuals can thrive working from their homes. Managers and staff have had to adapt to this new normal. Setting basic rules will ensure that people not only perform at their best when they are working remotely but they are engaged and thriving.In th... read more
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Brainstorming and Solving Creatively
Learn to conduct quality brainstorming and problem solving sessions in a group or individually, and explore solutions to challenges and work issues. Learn to freely share ideas, regardless of position in the company. The aim of spontaneously sharing ideas is to facilitate creative problem-solving bu... read more
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Arrogance and Humility
Arrogance and Humility is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for everyone.In Arrogance and Humility, arrogance is easy to recognize in others, but seldom in oneself! Sam is highly intelligent, b... read more
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Navigating Career Change
Navigating Career Change is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for anyone stuck in their career and considering a change.In Navigating Career Change, Barney is surprised Dion has no career plan,... read more
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Creating Positive Impressions
Positive impressions are very important - for your team, for clients and any work contacts. In this amusing case study from the Cutting Edge team you will see how unsmiling expressions can create a negative impression. Ignoring people, being vague or rude is not professional and can negatively influ... read more
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Developing Successful Mindsets
We need positive thinking mindsets to be motivated and succeed. This short course features a case study from the Cutting Edge comedy team as they all learn to develop successful thinking habits. Learn about the Negative Land of W - wishing they were somewhere else, wasting time, and whining about it... read more
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Manage Hygiene Boundaries and Give Feedback
Manage Hygiene Boundaries is a timely and engaging course for everyone to establish rules for hygiene and best practice in staying healthy and ensuring social distancing, especially during a pandemic. The Cutting Edge team learns that everyone needs to be aware of their own hygiene boundaries and le... read more
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How to Resolve Team Conflicts
How to Resolve Team Conflicts is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters, simple messages and skills for resolving clashes with coworkers. In this course you will learn how to discuss and resolve issues, speak assertively, communi... read more
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Skills for New Managers - How to Empower
When a colleague or a manager gives us poor feedback, disparages our efforts, or simply ignores us, we can feel disempowered. Feeling disempowered can cause resentment and even conflict. In this amusing case study from the Cutting Edge team, Marcus coaches Carol about respect after a complaint Micha... read more
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Embracing New Ideas
Change can be difficult when people are closed to new ideas. The best way to overcome resistance to new ideas is to listen. Sometimes the best ideas come from the most unlikely sources. Open discussion can motivate the team to share and develop new ideas.In this dramatized video case study, the mana... read more
Interactive course with lessons, pre-test, and post-test
Accepting Change
Accepting Change is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.Cutting Edge Communication follows several characters through a... read more
Interactive course with lessons, pre-test, and post-test
Surviving Stress and Anxiety
Surviving Stress and Anxiety is an engaging course from the Cutting Edge team that reminds everyone of the importance of our mental health so we can be productive at work. Stress and anxiety can happen to anyone. We all get anxious and stressed at different times, in different situations. The first ... read more
Interactive course with lessons, pre-test, and post-test
Stop Bullying - Raise Awareness
Bullying happens in many workplaces but that does not make it ok. Bullying should not be ignored and it should not be excused. It is unacceptable and it is illegal. Bullying can spread in the office and affect everyone. It can destroy people's morale and affect their performance at work. Every workp... read more
Interactive course with lessons, pre-test, and post-test
Handling Appraisals - Skills for Managers
Handling Appraisals - Skills for Managers is part of the Cutting Edge Communication Comedy Series. Short, sharp and funny with a team of characters and key skills for dealing with appraisals, especially when they are challenging.In the case study video, Handling Tricky Appraisals, Carol expects to b... read more
Interactive course with lessons, pre-test, and post-test
Creating a No-Blame Culture
Everyone can make a mistake. Blaming people for their mistakes does not resolve the issue. People can get defensive and it may even cause more mistakes to happen! In a no-blame culture people admit their mistakes openly. In this amusing case study from the Cutting Edge team, Carol creates an innovat... read more
Interactive course with lessons, pre-test, and post-test
Ensuring a Respectful Workplace
Everyone has the right to be treated with respect, but respect must be mutual and it must be earned. Managers need to role model respect for their team. In this amusing case study from the Cutting Edge team, Serena is concerned that the culture lacks basic elements of respect. Some team members conf... read more
Interactive course with lessons, pre-test, and post-test
Decluttering the Office
People can be disorganized or messy at work. It is important to have rules and standards that everyone follows. The whole team needs to take pride in the workplace and personal pride in their own workspace. A messy work environment can look like a disorganized business.In this dramatized video cas... read more
Interactive course with lessons, pre-test, and post-test
Giving Managers Feedback
Feedback should be two-way, from manager to staff but also back the other way for both constructive and positive feedback. It's important to develop the skills of giving feedback to your manager, but it can be challenging. This short entertaining course features a case study from the Cutting Edge co... read more
Interactive course with lessons, pre-test, and post-test
Staying Motivated at Work
People are motivated at work for different reasons. It might be making more money, or the chance of a promotion, or the benefits of frequent travel, or meeting new people, or simply doing a good job. If you are motivated your work is more enjoyable.In this dramatized video case study people describe... read more
Interactive course with lessons, pre-test, and post-test
Appreciate Diversity and Inclusion
Appreciate Diversity and Inclusion is a timely course that will engage participants as they watch the Cutting Edge team work through their own issues of unconscious bias, micro-aggressions and diversity issues. Carol returns from vacation to find that Marcus has hired two non-English speakers, to de... read more
Interactive course with lessons, pre-test, and post-test
Welcome New People to Your Team
Starting a new job can be difficult and lonely. The first day can be very challenging, and getting settled in takes time. When new staff feel welcomed they adjust and fit in more easily.In this dramatized video case study, Sherry is new, but gets relegated to the bottom of the stairs, where she feel... read more
Interactive course with lessons, pre-test, and post-test
Listening Actively
Active listening is an essential skill that we must all master. In this course an entertaining dramatized case study from the Cutting Edge team demonstrates the issues and how to develop those skills. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to r... read more
Interactive course with lessons, pre-test, and post-test
Teaching Basic Customer Service Greetings
Greeting people promptly, appropriately and pleasantly are important skills that everyone should learn. First impressions of the business start with the people who greet and speak to clients and suppliers.In this dramatized video case study, Carlos needs training in reception skills. Carol the team ... read more
Interactive course with lessons, pre-test, and post-test
Professional Social Media
This engaging course features the team at Cutting Edge. Social media at work is a double-edged sword - it has benefits and disadvantages. It can provide unique opportunities for sharing information and building networks when used professionally. If used inappropriately, it can impact negatively on i... read more
Interactive course with lessons, pre-test, and post-test
Explaining Skillfully
Even when we know something very well, explaining it to someone else requires skill. A good explanation is clear and logical. A good explainer engages with people, keeps them interested, and makes sure they understand. In this case study from the Cutting Edge team, the art of explaining concepts and... read more
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Building Relationships
Building positive relationships at work is important. Relationships can positively or negatively affect work performance and job satisfaction. Good relationships are essential for success at work. They can lead to greater recognition in your job and improved personal motivation. In this amusing case... read more
Interactive course with lessons, pre-test, and post-test
Presenting With Passion
This engaging course features the team at Cutting Edge. Team leader Carol runs a training session on overcoming fear and changing boring presentations from BLAND to GRAND. Carol tells her boss Serena she is being long-winded, the L in BLAND. Carol invites everyone to present on a surprise item, then... read more
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Planning and Organizing
Mastering planning and organizing is crucial for everyone, as these skills significantly enhance time management, efficiency, and productivity. Key aspects include scheduling time to plan, setting clear goals and deadlines, prioritizing tasks, and managing distractions. In an entertaining case study... read more
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Supervising Effectively
Effective supervisors create a positive work culture and develop efficient teams. They guide with goals and support staff to complete tasks, meet deadlines and provide good customer service. They must model professional standards, set boundaries and maintain a productive work environment. This cours... read more
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Build Your Team - Support Each Other
Build Your Team - Support Each Other is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and a course providing practical skills for developing a caring, supportive team.In the video case study, Supporting Others, Marcu... read more
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Calming a Complainer
The Calming a Complainer course provides skills to deal wth comlpainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you n... read more
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Diffusing Anger
Diffusing anger is an essential skill for teams and leaders. In this dramatized and entertaining case study, Marcus runs a training session to help staff manager anger, and invites the boss, Serena, as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing ... read more
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Stretching the Team
Too much sitting and too little exercise is bad for our health. Doing some stretching in the office will add more physical activity to your workday and lift your energy levels. Stretch, stand up, take breaks from sitting. Make some physical activity part of your daily routine.In this dramatized vide... read more
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Removing Tension
Work can sometimes lead to stress and tension. This can deplete our energy and our ability to concentrate. Making time to move and stretch is beneficial for our body and our mind. Stretching exercises can relieve tension, improve our concentration and make us feel more energized. In this amusing cas... read more
Interactive course with lessons, pre-test, and post-test
Working Safely
No matter what your job, you need to work safely. Be aware of possible safety risks in your workplace, remove obvious hazards and minimize risks of injury. Safety at work can be improved through awareness and training, planning and monitoring.In this dramatized video case study Marcus, the manager, ... read more
Interactive course with lessons, pre-test, and post-test
Negotiating for Results - A Checklist
Negotiation skills are critical at work. Some negotiations are straightforward but others can test your skills, knowledge and approach. Successful negotiations always involve give and take, clarity and flexibility, and a shared desired to achieve outcomes. In this amusing case study from the Cutting... read more
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Apologize and Take Responsibility
Apologizing can be challenging, but it's an essential part of making things right when we've made a mistake. A genuine apology can make a big difference, not only in calming the situation but also in showing that we truly care. The Cutting Edge team are learning about and making apologies. Discover ... read more
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Behaving Unprofessionally
Understanding professional behavior is a must for everyone. In this course we see dramatized scenarios from the Cutting Edge team, as they behave unprofessionally. Learn about eight unprofessional behaviors as they explained by team members.Don't be rude and insensitive INSTEAD: Show respect to othe... read more
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Making Decisions and Choices
Making decisions is an important workplace skill. We constantly make choices, just to get through the day. They might be day-to-day operational decisions or long range strategic planning. It's not always easy, and can cause anxiety. A good leader makes good decisions, but everyone can learn the skil... read more
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How to Achieve SMART Goals
How to Achieve SMART Goals shows how to set and achieve specific measurable goals. Don't focus on vague aspirations - set clear, realistic goals that provide a clear direction. Consider what can actually be done, and be realistic about how you will get there. A final goal can be reached by setting s... read more
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Responding Thoughtfully
People can feel misunderstood and even upset when others don't listen and respond thoughtfully. It is important to show interest and respond in a thoughtful way. How you listen and respond can impact positively or negatively on others at work. In this amusing case study from the Cutting Edge team, C... read more
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Using Goals to GROW
It is important to set goals that help us focus on the process and performance as well as on the outcomes. Following a clear goal setting formula puts the focus on the process not just on the end result. This kind of goal setting is an effective way to increase motivation and productivity. In the am... read more
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Giving and Receiving Constructive Feedback
Feedback skills help us all improve. In this course, there is an entertaining case study video from the Cutting Edge team. Marcus advises the team to be open to feedback, stay calm and not defensive, openly discuss the problem and its impact on performance, link the feedback to rules and agreements,... read more
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Enhancing Service
Customer service is how you interact with your customers. Good customer service responds to customers' needs. No matter how good your product or how skilled your staff, customers are most likely to remember the interaction they have with your company. It's important to provide good customer service ... read more
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Transform SILOs into Collaboration
Transforming SILOS into Collaboration is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with simple messages and skills for breaking down SILO thinking and building collaborative teams. In the video case study, Marcus the manager, encourages the team to break out... read more
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Overcoming Setbacks
Setbacks happen to everyone. What's important is how we handle them. How we overcome setbacks and learn from them determines how we move forward as individuals and as a team. In the case study from the Cutting Edge team, we learn that when facing setbacks you need to recognize when you feel stuck ... read more
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Handling Anyone Difficult
Handling Anyone Difficult is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.In this course, Carlos is frustrated by all the diffic... read more
Interactive course with lessons, pre-test, and post-test
Resolving Conflict
From time to time conflicts will occur in the workplace. To create and maintain a harmonious workplace culture there needs to be effective conflict resolution. In the case study from the Cutting Edge team you will learn essential skills for preventing and resolving conflict with best outcomes. Learn... read more
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How to Mediate Conflicts
Every leader should master the skills for mediating conflicts. Conflicts can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly, and workplace mediation can be an effective approach. Mediation can... read more
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Preparing for Emergencies
Every workplace should have emergency procedures in place. A designated safety officer should be in charge. The actions taken in the first minutes of an emergency are critical. Calls for help, and an immediate warning to evacuate, shelter or lockdown can save lives. Someone trained to administer fir... read more
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Ensuring Security
Employers, and staff responsible for workplace safety, need to know how to keep everyone safe. It is better to 'stop' a security breach before it happens. Having security measures in place helps keep everyone in the workplace safe.In this dramatized video case study the team discusses the importance... read more
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Onboarding Young People - Strategies for Success
Onboarding Young People is part of the Cutting Edge Communication Comedy Series. Short, sharp and funny with a team of characters and simple messages and skills for managers to bring new young recruits into the team.In the video case study, Handling the New Wave, managers at Cutting Edge juggle the ... read more
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Coaching and Mentoring New People
Coaching and mentoring new people is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. ... read more
Interactive course with lessons, pre-test, and post-test
Stereotyping and Diversity
Stereotyping and Diversity is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with simple messages and skills for everyone. The Cutting Edge team tackles the impact of stereotyping and the importance of embracing diversity. Dion shares his experience of being judg... read more
Interactive course with lessons, pre-test, and post-test
Prejudice, Discrimination and Inclusion
Prejudice, Discrimination and Inclusion is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with simple messages and skills for everyone. Carol and Marcus tackle prejudice and discrimination at Cutting Edge. Marcus runs a training session to challenge first impress... read more
Interactive course with lessons, pre-test, and post-test
How to Manage Your Time Successfully
How to Manage Your Time Successfully is part of the Cutting Edge Communication Comedy Series. Short, sharp, entertaining courses with simple messages and skills for prioritizing, being organized and punctual, focusing on completion and getting things done.In the video Managing Time Successfully, Mar... read more
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Consistent Sensational Service
Caring for customers and what they're going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful ... read more
Interactive course with lessons, pre-test, and post-test
Starting Relationship Selling
Relationship selling focuses on the interaction between the buyer and the seller rather than on the price or details of the product. It involves developing long-term relationships with your customers rather than focussing simply on one transaction. Relationship selling involves interacting with cu... read more
Interactive course with lessons, pre-test, and post-test
Negotiating for Success
Negotiation skills are important in day-to-day interactions at work, as well as in more formal transactions such as negotiating contracts, sales or services. Successful negotiating helps build relationships and contributes significantly to business success. In the case study from the Cutting Edge te... read more
Interactive course with lessons, pre-test, and post-test
Pitching and Influencing
The purpose of a business pitch is to influence your audience - so they will take a chance on you, your product or service. There are different reasons for pitching and influencing in business, but your pitch should always be concise, convincing and delivered with confidence and enthusiasm. In the c... read more
Interactive course with lessons, pre-test, and post-test
Boosting Emotional Intelligence
Emotional Intelligence (EQ), or Emotional Quotient, is the ability to recognize, understand, and manage your own emotions, as well as be aware of and sensitive to the emotions of others. Developing EQ can improve your performance and success at work. Learn about emotional intelligence from the team ... read more
Interactive course with lessons, pre-test, and post-test
Developing Trainer Skills
In this course a dramatized case study shows Cutting Edge intern Dion developing his skills as a trainer. His first step is to inspire and ensure relevance, no matter what the topic. Ask participants at the outset about their needs and get their attention straightaway. Use listening and tailor your ... read more
Interactive course with lessons, pre-test, and post-test
Train with Impact - Engage Learners
Masterful training requires good structuring, session design and crisp delivery. This course features an entertaining case study from the Cutting Edge team. Learn about catchy acronyms, mnemonic devices, games and fun ways for learning and remembering, and being attuned to different learning styles.... read more
Interactive course with lessons, pre-test, and post-test
Managing Projects Successfully
The success of a project comes down to planning. Be clear about the scope and objectives of the project you are managing, its timeframe and budget. Stay focused on the outcomes but be flexible as well and prepared to revise your original plan if there are problems or setbacks.In this course, you wil... read more
Interactive course with lessons, pre-test, and post-test
Select the Best Person for the Job
Successful recruiting means hiring the best person for the job. It should not be a random or hasty decision. Follow a consistent, objective process, that allows you to fairly assess the person's skills, experience and attitude, and match these to the role. Hiring the right people is crucial for the ... read more
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Being an Employer of Choice
An employer of choice values staff and maximizes their full potential by providing training opportunities and career paths, and encouraging and helping them to develop skills and grow. In a company that is an employer of choice the whole environment is geared to the well-being of employees and cus... read more
Interactive course with lessons, pre-test, and post-test
Creating Workforce Agility
Work changes are challenging for companies and for individuals. There are continually changing expectations and demands, such as working remotely, in temporary teams, in globalized teams. Workforce agility means the ability to adapt rapidly to changes in the work environment. It is a willingness to ... read more
Interactive course with lessons, pre-test, and post-test
Managing Crises
When a crisis occurs it is usually without warning. Some mishaps are predictable and can be avoided, but most are not. That is why it is essential to know how to identify and deal effectively with a crisis as soon as it happens.In this dramatized video case study crises are a way of life at Cutting ... read more
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Minimize Risk - Be Prepared
The key to minimizing risk is to be prepared understand and learn from what happened before, improve collaboration, provide more training, and have clear protocols for everyone. Consider potential risks, then plan and rehearse responses to minimize their possible impact.In this dramatized video ca... read more
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Ethical Behavior: Privacy, Confidentiality and Integrity
A case study from Cutting Edge shows that most of the team are guilty of privacy abuses. Casey has been overly researching private details of a client she likes. Marcus likes to wear a GoPro to film staff and post clips on social media. Carlos accepts a bribe from Barney in exchange for confidential... read more
Interactive course with lessons, pre-test, and post-test
Negotiating Workplace Rights: Unions and Collective Bargaining
Negotiating Workplace Rights: Unions and Collective Bargaining is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills to help people understand their rights and negotiation. In the video Unions and Collective Ba... read more
Interactive course with lessons, pre-test, and post-test
A Checklist for Reviewing Your Employment Contract
A Checklist for Reviewing Your Employment Contract is part of the Cutting Edge Communication Comedy Series - short, sharp, and engaging! Through a fun cast of characters, you'll gain practical insights to help you assess if your employment terms are right for you. This course provides a checklist of... read more
Interactive course with lessons, pre-test, and post-test
Global and Cultural Sensitivity
Cultural awareness is more than how people look or good manners in business interactions. It means being sensitive to local customs, different company cultures, different traditions and values. Cultural insensitivity can offend or alienate employees, customers, partners and suppliers. Global cultura... read more
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Preparing For My Appraisal
Preparing For My Appraisal is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills to have a successful appraisal by being proactive and preparing.In the video, Preparing For My Appraisal, Casey and Tammy are ner... read more
Interactive course with lessons, pre-test, and post-test
Trying Myers-Briggs
Trying Myers-Briggs is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with simple messages and skills for everyone. This course provides an introduction to the MBTI® (Myers-Briggs Type Indicator®). It measures psychological preferences - how people see the world ... read more
Interactive course with lessons, pre-test, and post-test
Overcoming Fears
Overcoming Fears is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for everyone, including strategies for reducing fears.In Overcoming Fears, almost everyone at Cutting Edge admits to having fears. Marcus w... read more
Interactive course with lessons, pre-test, and post-test
Mastering Social Media
Mastering Social Media is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for everyone to ensure safe, professional social media posts and online activity.In Mastering Social Media, the staff members at Cutt... read more
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Improving Self-Esteem
Improving Self-Esteem is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for everyone about boosting confidence and self-esteem.In Improving Self-Esteem, Steve has been feeling negative, and Casey feels upse... read more
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Meeting for Results - Improve Your Meetings
We all need meetings that are positive and productive, with opportunities to communicate and share information on projects, activities and policies and set goals, agree on improvement strategies and solve problems or disputes. In the case study from the Cutting Edge team, Marcus has an idiosyncratic... read more
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Thriving Remotely in a Virtual Team
Remote teams can get things done efficiently and individuals can thrive working from their homes. Managers and staff have had to adapt to this new normal. Setting basic rules will ensure that people not only perform at their best when they are working remotely but they are engaged and thriving.In th... read more
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Brainstorming and Solving Creatively
Learn to conduct quality brainstorming and problem solving sessions in a group or individually, and explore solutions to challenges and work issues. Learn to freely share ideas, regardless of position in the company. The aim of spontaneously sharing ideas is to facilitate creative problem-solving bu... read more
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Arrogance and Humility
Arrogance and Humility is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for everyone.In Arrogance and Humility, arrogance is easy to recognize in others, but seldom in oneself! Sam is highly intelligent, b... read more
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Navigating Career Change
Navigating Career Change is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and simple messages and skills for anyone stuck in their career and considering a change.In Navigating Career Change, Barney is surprised Dion has no career plan,... read more
Interactive course with lessons, pre-test, and post-test
