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About

Weclome to Cutting Edge

Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com!

This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget!

CUTTING EDGE COMMUNICATION COMEDY - 90 PROGRAMS

  • Short, sharp, entertaining, key point focus. 
  • 20 minute elearning courses I 5-10 minute videos
  • Character based comedy. A team of 20 talented actors and stand-up comedians led by Erin Brown and Kim Estes [Emmy award winner]. 

Everyone will laugh and learn with these short episodes (5 - 10 minutes each) that highlight dos and don'ts. 

This series includes leaders' guides with discussion questions, activities and hand outs. plus Powerpoint slides to make learning easy and fun.

Topics covered:

  • COMMUNICATION SUCCESS SKILLS x 8 titles
  • PRODUCTIVE & COLLABORATIVE TEAMS x 7 titles
  • PERFORMANCE MANAGEMENT & FEEDBACK x 7 titles
  • SALES, SERVICE & NEGOTIATION x 7 titles
  • PRESENTATIONS & TRAINING x 7 titles
  • DIVERSITY, BULLYING & RESPECT x 7 titles
  • PERSONAL EFFECTIVENESS SKILLS x 8 titles
  • HANDLING CONFLICT & DIFFICULT PEOPLE x 8 titles
  • MANAGING STRESS, SAFETY & WELL BEING x 8 titles
  • CAREERS STRATEGY & JOB SUCCESS x 7 titles
  • LEADING PEOPLE, CHANGE & CULTURE x 8 titles
  • ACCOUNTABILITY & STANDARDS x 8 titles

Component Items

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Creating Positive Impressions
Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gives them tips on smiling and positive facial expressions. When the clients complain about Mana’s presentation, Carol agrees and puts her down then coaches her - all in front of the i... read more
Interactive course with lessons, pre-test, and post-test
Developing Successful Mindsets
Developing Successful Mindsets is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several chara... read more
Interactive course with lessons, pre-test, and post-test
Surviving Team Conflicts
Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-assertive. Carol finds the middle ground but later Sanjay argues with Mana and reveals his hand in the disappearance of Casey’s pet. Sanjay has time to rethink his intimidating ways and ... read more
Interactive course with lessons, pre-test, and post-test
Overcoming Disempowerment
When a colleague or a manager gives us poor feedback, disparages our efforts, or simply ignores us, we can feel disempowered. Feeling disempowered can cause resentment and even conflict. Don’t disempower people around you. This stops them from doing their best work. Empower them with clear goals and... read more
Interactive course with lessons, pre-test, and post-test
Embracing New Ideas
Marcus invites everyone to suggest innovations to enhance productivity and improve the culture. Junko and Alex compete and tension escalates when accusations are made about stealing ideas. Marcus and Michael present new ideas to the group that are received with varying degrees of success. Carol emph... read more
Interactive course with lessons, pre-test, and post-test
Accepting Change
Change can be difficult or even scary. Try to see change as a positive opportunity for the team to move forward together. Talking about change can help the team to see things differently and to accept new ways of doing things. Be open to change. Storyline Marcus holds a meeting to inform the team th... read more
Interactive course with lessons, pre-test, and post-test
Breaking Bullying
Bullying can spread in the office and affect everyone. It can destroy people's morale and affect their performance at work. Every workplace should have a policy that forbids bullying at any level, and rules that everyone understands. Bullying happens in many workplaces but that does not make it ok. ... read more
Interactive course with lessons, pre-test, and post-test
Handling Tricky Appraisals
Appraisals of work performance can range from valuable to irrelevant. They can be constructive or they can have a negative impact. How people behave and react in a performance appraisal meeting is also important. Often we are not completely objective about our own skills and abilities. Be prepared t... read more
Interactive course with lessons, pre-test, and post-test
Understanding Accountability
Serena is appalled by lack of accountability and Marcus passes the task of remedying the situation to Carol, who calls a snap meeting with everyone including Carlos the cleaner. People seem confused when Carol challenges their understanding of accountability, yet she secretly confesses her own misun... read more
Interactive course with lessons, pre-test, and post-test
Creating a NoBlame Culture
Everyone can make a mistake. Blaming people for their mistakes does not resolve the issue. People can get defensive and it may even cause more mistakes to happen! In a no-blame culture people admit their mistakes openly. Storyline Carol has created an innovative Corporate Social Responsibility progr... read more
Interactive course with lessons, pre-test, and post-test
Ensuring a Respectful Workplace
Everyone has the right to be treated with respect, but respect must be mutual and it must be earned. Managers need to role model respect for their team. In a respectful workplace there are clear boundaries. It starts with being polite and constructive. Make sure your comments or observations are not... read more
Interactive course with lessons, pre-test, and post-test
Decluttering the Office
Carol is on a mission to de-clutter the messy office so it’s tidy, motivating and safe. She implements a clean-desk policy but some team members don’t want to let go. Carol declares that anything left lying around will be thrown out or donated to Carlos the cleaner. Everyone reluctantly commences a ... read more
Interactive course with lessons, pre-test, and post-test
Giving Managers Feedback
Feedback can be a powerful tool for improvement. Many organizations have developed a feedback culture where staff receive feedback from their managers, but they also give feedback to their managers. Take the opportunity to give feedback to your manager. Prepare for the conversation. Be clear and app... read more
Interactive course with lessons, pre-test, and post-test
Staying Motivated at Work
People describe what motivates and de-motivates them at work and Marcus uses gimmicks to present his motivational concepts. Carol is a high achiever, and returns to the office pumped after receiving an award. Serena lays down a challenge to Marcus to motivate Carol to increase productivity. Marcus a... read more
Interactive course with lessons, pre-test, and post-test
Welcoming New People
Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activities and events. Carol ignores Sherry and her induction of Tammy and Carlos is patronizing and demeaning. Meanwhile Alex and Michael help Tammy and Carlos to feel welcome and learn so... read more
Interactive course with lessons, pre-test, and post-test
Listening Actively
Listening Actively is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters throug... read more
Interactive course with lessons, pre-test, and post-test
Teaching Greetings
Greeting people promptly, appropriately and pleasantly are important skills that everyone should learn. First impressions of the business start with the people who greet and speak to clients and suppliers. First impressions are 'make or break', so be sure you greet visitors warmly and professionally... read more
Interactive course with lessons, pre-test, and post-test
Explaining Skillfully
Even when we know something very well, explaining it to someone else requires skill. A good explanation is clear and logical. A good explainer engages with people, keeps them interested, and makes sure they understand. Explaining something once may not be enough. Silence, nods or smiles do not alway... read more
Interactive course with lessons, pre-test, and post-test
Building Relationships
Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relationships.  Steve is chosen as the relationship expert to comment on the ‘relationship’ skill level of the group as they undertake role-plays. Tammy and Sanjay’s awkward interaction escalates when S... read more
Interactive course with lessons, pre-test, and post-test
Presenting with Passion
Skills in presenting can be learned and improved. A good presentation is more than just your words — your body language, your tone of voice and how you engage your audience are as important as what you actually say. Presenting should be done with energy and it must be relevant. Effective presenters ... read more
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Planning and Organizing
Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different ideas. They blame Serena as a distraction, but she focuses on how they should manage distractions. Serena gets serious and they soon set goals and commence a short burst planning se... read more
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Supervising Effectively
Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results a... read more
Interactive course with lessons, pre-test, and post-test
Supporting Others
Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying everyone will be judged on who offers the most support to Tammy. People offer various forms of support and the outcome results in more winners and losers than expected. Marcus feels... read more
Interactive course with lessons, pre-test, and post-test
Diffusing Anger
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills th... read more
Interactive course with lessons, pre-test, and post-test
Stretching the Team
Marcus introduces Brittany, a personal trainer, to help the team with stretching exercises that can be followed by viewers in real time: 1.    Shoulder reset2.    Finger and hand stretch3.    Over the rainbow4.    Neck stretch5.    Loosen up6.    Back stretch over ball7.    Stretching legs with band... read more
Interactive course with lessons, pre-test, and post-test
Removing Tension
Brittany, the personal trainer, demonstrates various stretches to combat stiff aching bodies and work related problems. Serena arrives and is concerned about possible injuries and lawsuits. Brittany ensures Serena joins in with a Birthday Stretch. This program covers: 1.     Wall Stretches2.     Bac... read more
Interactive course with lessons, pre-test, and post-test
Working Safely
No matter what your job, you need to work safely. Be aware of possible safety risks in your workplace, remove obvious hazards and minimize risks of injury. Safety at work can be improved through awareness and training, planning and monitoring. Employers are responsible for providing a safe workplace... read more
Interactive course with lessons, pre-test, and post-test
Negotiating for Results
Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an angry Paul ... read more
Interactive course with lessons, pre-test, and post-test
Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more
Interactive course with lessons, pre-test, and post-test
Behaving Unprofessionally
Unprofessional behavior can be actions or words. Invading someone's personal space, flirting or inappropriate touching is unprofessional. Discussing people's private lives and making personal comments is unprofessional. These behaviors do not belong at work. At work it is important to behave profess... read more
Interactive course with lessons, pre-test, and post-test
Making Decisions
Serena questions the decision making process for the cutbacks. Instead of considering the weakest performer, Marcus has hired two new weaker people. Serena is shocked by the random choice toy and arm wrestling competitions used to make decisions. She offers the DECIDE formula and Michael is reinstat... read more
Interactive course with lessons, pre-test, and post-test
Achieving SMART Goals
Achieving SMART Goals is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters thr... read more
Interactive course with lessons, pre-test, and post-test
Responding Thoughtfully
Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam and Michael demonstrate an ... read more
Interactive course with lessons, pre-test, and post-test
Using Goals to GROW
Define goals and consider reality, obstacles, options and way forward. Serena presents the GROW model to a skeptical Carol and Marcus. She says that GROW helped her become vice-president at Cutting Edge. G is for setting a Goal. Carol’s goal is increasing the number of keynote speeches she gives to ... read more
Interactive course with lessons, pre-test, and post-test
Sharing Feedback
Feedback should be two-way. We should give and receive feedback. Appropriate feedback is professional and balanced. No feedback should be a personal attack. Feedback at work should be open and respectful and it should be two-way. Sharing feedback creates a more harmonious workplace where people work... read more
Interactive course with lessons, pre-test, and post-test
Enhancing Service
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko’s suction capacity; once you get a client, you never let him/her... read more
Interactive course with lessons, pre-test, and post-test
Transforming SILOS
Avoid a closed fragmented culture and ensure caring, sharing and collaboration. In honor of “Blue Moon Day”, everyone wears blue and Marcus dons a blue carnival mask before his assembled team. Casey presents a tiny personalized number plate to Carlos; she also has one. Marcus praises this ‘sharing” ... read more
Interactive course with lessons, pre-test, and post-test
Overcoming Setbacks
Setbacks happen to everyone. What's important is how we handle them. How we overcome setbacks and learn from them determines how we move forward — as individuals and as a team. No matter what kind of setback it is there are things you can do to help you overcome your disappointment. Pick yourself up... read more
Interactive course with lessons, pre-test, and post-test
Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers h... read more
Interactive course with lessons, pre-test, and post-test
Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. As Carol’s manager, Serena has observed that she is egotistical and doesn’t listen. Serena notes that conflicts often occur in the workplace because people are territorial, aloof, negative or antagonistic. ... read more
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Mediating for Resolution
Learn excellent skills for controlling respectful exchanges and facilitating solutions. Alex and Sam are in dispute. Alex is incensed that Sam has rewritten her press releases. Sam argues that she is not putting in the correct information as per company policy. Carol is called in to try and resolve ... read more
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Preparing for Emergencies
Every workplace should have emergency procedures in place. A designated safety officer should be in charge. The actions taken in the first minutes of an emergency are critical. Calls for help, and an immediate warning to evacuate, shelter or lockdown can save lives. Someone trained to administer fir... read more
Interactive course with lessons, pre-test, and post-test
Ensuring Security
Employers, and staff responsible for workplace safety, need to know how to keep everyone safe. It is better to 'stop' a security breach before it happens. Having security measures in place helps keep everyone in the workplace safe. Be vigilant and if you see something unusual say something. Storylin... read more
Interactive course with lessons, pre-test, and post-test
Handling the New Wave
An amusing program about managing the expectations and behaviors of the newest recruits. Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help... read more
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Coaching New People
Welcome them, give feedback, encourage new skills and be a good role model. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Dio... read more
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Stereotyping and Diversity
In every workplace there is diversity, and differences can lead to stereotyping. Stereotyping is generalizing or putting labels on people. Stereotyping ignores individuality and can create tension or conflict in the workplace. Being positive about diversity and accepting differences enables a compan... read more
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Prejudice and Discrimination
Prejudice refers to preconceived beliefs and uninformed opinions about other people. Prejudice leads us to generalize and to make usually negative judgments about others. Discrimination refers to actual behavior. Discrimination occurs when prejudice leads people to act negatively towards others and ... read more
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Managing Time Successfully
In Managing Time Successfully, Marcus unveils his new approach to time management: a self-portrait poster with the slogan - Its Time. He believes that this poster, placed everywhere in the office and hanging outside the building, will help improve staff punctuality. Casey admits she is a procrastina... read more
Interactive course with lessons, pre-test, and post-test
Delivering Sensational Service
Casey practices her service skills on Tammy, but the strategy backfires. Marcus and Serena want to see Cutting Edge employees demonstrating greater care for their customers. They discuss body language and the need to remember things important for the client interaction, as well as the use of open an... read more
Interactive course with lessons, pre-test, and post-test
Starting Relationship Selling
Relationship selling focuses on the interaction between the buyer and the seller rather than on the price or details of the product. It involves developing long-term relationships with your customers — rather than focussing simply on one transaction. Relationship selling involves interacting with cu... read more
Interactive course with lessons, pre-test, and post-test
Negotiating for Success
Casey and Sam demonstrate skills, but best negotiators are Carol and Steve. You don’t have to be born with negotiation skills, but it helps to know how these can be improved. Steve suggests knowing your bottom line position but also knowing what to give way on and by how much. Serena and Marcus prac... read more
Interactive course with lessons, pre-test, and post-test
Pitching and Influencing
Tammy wants to learn to pitch so gets help from Carol. Tammy (who wants to manage the Chinese branch of Cutting Edge) flatters Carol that she’s good at pitching and influencing. Carol knows this; meanwhile she is unimpressed with Sherry’s attempt to pitch for improved work conditions. Sam advises th... read more
Interactive course with lessons, pre-test, and post-test
Boosting Emotional Intelligence
 This video won an Accolade Global Film Competition Award 2015 The team at Cutting Edge have decided that Carol needs to work on her EQ (emotional intelligence) skills. Steve and Sam run training for the staff. Carol thinks no such training is called for. Sanjay has problems with his emotions, being... read more
Interactive course with lessons, pre-test, and post-test
Developing Trainer Skills
Training others involves being prepared and organized, managing distractions, acknowledging people's good ideas and participation, encouraging and listening to feedback and being ready to change what you are doing. Good training strengthens the skills and knowledge that people need to succeed at wor... read more
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Delivering Training Masterfully
There is an expression "Telling isn't training". Keep this in mind when you are training, and incorporate a variety of methods into your sessions. Energize your group and keep them interested. More hands-on activities, and less talk, will give your participants a chance to apply what they’re learnin... read more
Interactive course with lessons, pre-test, and post-test
Managing Projects Effectively
Sanjay is not a great project manager. Team members find out what it takes. Carol and Marcus are worried about Sanjay’s ability to manage projects. Tammy believes projects need clear objectives and everyone must have the same clear information communicated to them. Barney is Cutting Edge’s main clie... read more
Interactive course with lessons, pre-test, and post-test
Recruiting the Best
Successful recruiting means hiring the best person for the job. It should not be a random or hasty decision. Follow a consistent, objective process, that allows you to fairly assess the person's skills, experience and attitude, and match these to the role. Hiring the right people is crucial for the ... read more
Interactive course with lessons, pre-test, and post-test
Being an Employer of Choice
Carol ignores ways to improve, but then presents Sherry’s ideas as her own. Sanjay is unconvinced that Cutting Edge has anything to offer its workers. Sherry nervously addresses an unresponsive Carol on her ideas for how Cutting Edge could become an employer of choice. She would like to see incentiv... read more
Interactive course with lessons, pre-test, and post-test
Creating Workforce Agility
Dion has researched workforce agility and is now advising Carol and Marcus. Carol’s idea of workforce agility is to get Dion to do the research that doesn’t interest her. She is therefore very surprised when he delivers an impromptu presentation on workforce agility that leaves her and Marcus impres... read more
Interactive course with lessons, pre-test, and post-test
Managing Crises
When a crisis occurs it is usually without warning. Some mishaps are predictable and can be avoided, but most are not. That is why it is essential to know how to identify and deal effectively with a crisis as soon as it happens. Managing a crisis means responding effectively when something unexpecte... read more
Interactive course with lessons, pre-test, and post-test
Minimizing Risk
The key to minimizing risk is to be prepared — understand and learn from what happened before, improve collaboration, provide more training, and have clear protocols for everyone. Consider potential risks, then plan and rehearse responses to minimize their possible impact. Storyline Marcus invites e... read more
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Privacy and Ethical Behavior
Privacy and Ethical Behavior is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several charact... read more
Interactive course with lessons, pre-test, and post-test
Unions and Collective Bargaining
Casey is on strike, the union and managers are supportive, until they see her motives. Tammy isn’t sure how she feels about striking over pay and conditions. Collective bargaining, as Carol points out, is when employers and employees meet to discuss the terms of their collective agreement. Marcus tr... read more
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Looking at Employment Contracts
In Looking at Employment Contracts, some of the staff are shocked when they receive their latest contracts and learn they are only for a week at a time. Sanjay stresses the importance of reading a contract carefully and being familiar with the terminology before signing anything. Carol is unimpresse... read more
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Preparing for My Appraisal
Marcus coaches Dion to be well prepared for an appraisal with Carol. Casey and Tammy are nervous about their performance reviews, especially after Tammy’s last encounter with Carol. Knowing that Dion is about to undergo the same, Marcus offers him some tips about knowing your goals, where you’ve pro... read more
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Trying Myers-Briggs
The team explores the MBTI® (Myers-Briggs Type Indicator®) and gain insights into their personality traits. At a meeting with Barney and Marcus, Serena claims that she introduced the concept of Myers-Briggs personality assessment to Cutting Edge. Dion explains that the Myer-Briggs Type Indicator® wa... read more
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Overcoming Fears
Everyone has fears but Marcus worries that Sam is watching him to find mistakes. Almost everyone at Cutting Edge admits to having fears. Marcus worries about Sam scrutinizing him. Casey thinks Carol’s always pouncing on her mistakes. Dion is afraid that he is considered to be too young for his role.... read more
Interactive course with lessons, pre-test, and post-test
Mastering Social Media
Social networking has changed the way we communicate and do business. More and more organizations are turning to social media to increase their visibility, make their brands more personal, market their products differently and communicate with customers in new ways. The advantages of social media ar... read more
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Improving Self-Esteem
Some people must learn to recognize their worth and unlock their potential. Steve used to read the newspaper obituaries every day, and Casey feels upset and underappreciated. In the guise of doing something positive for Serena, Carol suggests that they both contribute to a speaking gig, but she’s no... read more
Interactive course with lessons, pre-test, and post-test
Meeting For Results
It’s time to have productive meetings but some get it wrong. Marcus’ idiosyncratic approach to conducting Cutting Edge meetings has most of the staff frustrated. Carol states they are a waste of time. Sam however believes that Carol does not herself run efficient meetings. Sam recommends setting mee... read more
Interactive course with lessons, pre-test, and post-test
Managing Remotely
The team explores the pros and cons of managing remotely, but not all agree. The staff at Cutting Edge discuss the pros and cons of working remotely. Serena is concerned that people won’t work hard, while Casey, Dion and Sherry are all for it. Carol says it’s easy for her because she’s gifted, but p... read more
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Brainstorming and Solving
Dion provides insights into brainstorming strategies, while Carol is the solver. Cutting Edge’s resident brainiac, Sam likes to keep his mind agile by consuming walnuts. Dion is a fan of protein smoothies and exercise. Casey uses giant post-it notes for wild ideas while Steve likes having a whiteboa... read more
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Arrogance and Humility
Some of the team must decrease arrogance and increase humility. Arrogance is easy to recognize in others, but seldom in oneself! Sam’s high intelligence often translates into condescension when dealing with his colleagues. Carol is oblivious to the impact of her blunt assessments and look at me beha... read more
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Navigating Career Change
Barney coaches Dion on career strategy and Serena explains a SWOT analysis. Barney is taken aback at Dion’s apparent lack of a career plan when Dion says he can just stay there and be next in line when his uncle Marcus eventually retires. Carol thinks that people need to consider whether they are ha... read more
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Manage Hygiene Boundaries
Manage Hygiene Boundaries is a timely and engaging course for everyone to establish rules for hygiene and best practice in staying healthy and ensuring social distancing, especially during a pandemic. The Cutting Edge team learns that everyone needs to be aware of their own hygiene boundaries and le... read more
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Surviving Stress and Anxiety
Surviving Stress and Anxiety is an engaging course from the Cutting Edge team that reminds everyone of the importance of our mental health so we can be productive at work. Stress and anxiety can happen to anyone. We all get anxious and stressed at different times, in different situations. The first ... read more
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Appreciate Diversity and Inclusion
Appreciate Diversity and Inclusion is a timely course that will engage participants as they watch the Cutting Edge team work through their own issues of unconscious bias, micro-aggressions and diversity issues. Carol returns from vacation to find that Marcus has hired two non-English speakers, to de... read more
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Professional Social Media
Professional Social Media is an engaging course featuring the team at Cutting Edge. Social media at work is a double-edged sword – it has benefits and disadvantages. It can provide unique opportunities for sharing information and building networks when used professionally. If used inappropriately, i... read more
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Calming a Complainer
The Calming a Complainer course provides skills to deal wth comlpainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you n... read more
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Global and Cultural Sensitivity
In this Global and Cultural Sensitivity course you learn that cultural awareness is more than how people look or good manners in business interactions. It means being sensitive to local customs, different company cultures, different traditions and values. Cultural insensitivity can offend or alienat... read more
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