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Accepting Change
Change can be difficult or even scary. Try to see change as a positive opportunity for the team to move forward together. Talking about change can help the team to see things differently and to accept new ways of doing things. Be open to change. Storyline Marcus holds a meeting to inform the team th... read more
Interactive course with lessons, pre-test, and post-test
Surviving Stress and Anxiety
Surviving Stress and Anxiety is an engaging course from the Cutting Edge team that reminds everyone of the importance of our mental health so we can be productive at work. Stress and anxiety can happen to anyone. We all get anxious and stressed at different times, in different situations. The first ... read more
Interactive course with lessons, pre-test, and post-test
Breaking Bullying
Bullying can spread in the office and affect everyone. It can destroy people's morale and affect their performance at work. Every workplace should have a policy that forbids bullying at any level, and rules that everyone understands. Bullying happens in many workplaces but that does not make it ok. ... read more
Interactive course with lessons, pre-test, and post-test
Handling Tricky Appraisals
Appraisals of work performance can range from valuable to irrelevant. They can be constructive or they can have a negative impact. How people behave and react in a performance appraisal meeting is also important. Often we are not completely objective about our own skills and abilities. Be prepared t... read more
Interactive course with lessons, pre-test, and post-test
Creating a NoBlame Culture
Everyone can make a mistake. Blaming people for their mistakes does not resolve the issue. People can get defensive and it may even cause more mistakes to happen! In a no-blame culture people admit their mistakes openly. Storyline Carol has created an innovative Corporate Social Responsibility progr... read more
Interactive course with lessons, pre-test, and post-test
Ensuring a Respectful Workplace
Everyone has the right to be treated with respect, but respect must be mutual and it must be earned. Managers need to role model respect for their team. In a respectful workplace there are clear boundaries. It starts with being polite and constructive. Make sure your comments or observations are not... read more
Interactive course with lessons, pre-test, and post-test
Decluttering the Office
Carol is on a mission to de-clutter the messy office so it’s tidy, motivating and safe. She implements a clean-desk policy but some team members don’t want to let go. Carol declares that anything left lying around will be thrown out or donated to Carlos the cleaner. Everyone reluctantly commences a ... read more
Interactive course with lessons, pre-test, and post-test
Giving Managers Feedback
Feedback can be a powerful tool for improvement. Many organizations have developed a feedback culture where staff receive feedback from their managers, but they also give feedback to their managers. Take the opportunity to give feedback to your manager. Prepare for the conversation. Be clear and app... read more
Interactive course with lessons, pre-test, and post-test
Staying Motivated at Work
People describe what motivates and de-motivates them at work and Marcus uses gimmicks to present his motivational concepts. Carol is a high achiever, and returns to the office pumped after receiving an award. Serena lays down a challenge to Marcus to motivate Carol to increase productivity. Marcus a... read more
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Appreciate Diversity and Inclusion
Appreciate Diversity and Inclusion is a timely course that will engage participants as they watch the Cutting Edge team work through their own issues of unconscious bias, micro-aggressions and diversity issues. Carol returns from vacation to find that Marcus has hired two non-English speakers, to de... read more
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Welcoming New People
Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activities and events. Carol ignores Sherry and her induction of Tammy and Carlos is patronizing and demeaning. Meanwhile Alex and Michael help Tammy and Carlos to feel welcome and learn so... read more
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Listening Actively
Listening Actively is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters throug... read more
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Teaching Greetings
Greeting people promptly, appropriately and pleasantly are important skills that everyone should learn. First impressions of the business start with the people who greet and speak to clients and suppliers. First impressions are 'make or break', so be sure you greet visitors warmly and professionally... read more
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Professional Social Media
Professional Social Media is an engaging course featuring the team at Cutting Edge. Social media at work is a double-edged sword – it has benefits and disadvantages. It can provide unique opportunities for sharing information and building networks when used professionally. If used inappropriately, i... read more
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Explaining Skillfully
Even when we know something very well, explaining it to someone else requires skill. A good explanation is clear and logical. A good explainer engages with people, keeps them interested, and makes sure they understand. Explaining something once may not be enough. Silence, nods or smiles do not alway... read more
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Building Relationships
Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the ‘relationship’ skill level of the group as they undertake role-plays. Tammy and Sanjay’s awkward interaction escalates when S... read more
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Presenting with Passion
Skills in presenting can be learned and improved. A good presentation is more than just your words — your body language, your tone of voice and how you engage your audience are as important as what you actually say. Presenting should be done with energy and it must be relevant. Effective presenters ... read more
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Planning and Organizing
Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different ideas. They blame Serena as a distraction, but she focuses on how they should manage distractions. Serena gets serious and they soon set goals and commence a short burst planning se... read more
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Supervising Effectively
Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results a... read more
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Supporting Others
Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying everyone will be judged on who offers the most support to Tammy. People offer various forms of support and the outcome results in more winners and losers than expected. Marcus feels... read more
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Calming a Complainer
The Calming a Complainer course provides skills to deal wth comlpainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you n... read more
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Diffusing Anger
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills th... read more
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Stretching the Team
Marcus introduces Brittany, a personal trainer, to help the team with stretching exercises that can be followed by viewers in real time: 1. Shoulder reset2. Finger and hand stretch3. Over the rainbow4. Neck stretch5. Loosen up6. Back stretch over ball7.
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Removing Tension
Brittany, the personal trainer, demonstrates various stretches to combat stiff aching bodies and work related problems. Serena arrives and is concerned about possible injuries and lawsuits. Brittany ensures Serena joins in with a Birthday Stretch. This program covers: 1. Wall Stretches2. Bac... read more
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Working Safely
No matter what your job, you need to work safely. Be aware of possible safety risks in your workplace, remove obvious hazards and minimize risks of injury. Safety at work can be improved through awareness and training, planning and monitoring. Employers are responsible for providing a safe workplace... read more
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Negotiating for Results
Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an angry Paul ... read more
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Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more
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Behaving Unprofessionally
Unprofessional behavior can be actions or words. Invading someone's personal space, flirting or inappropriate touching is unprofessional. Discussing people's private lives and making personal comments is unprofessional. These behaviors do not belong at work. At work it is important to behave profess... read more
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Making Decisions and Choices
Making Decisions and Choices effectively is an important workplace skill. We constantly make choices, just to get through the day. They might be day-to-day operational decisions or long range strategic planning. Its not always easy, and can cause anxiety. A good leader makes good decisions, but eve... read more
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How to Achieve SMART Goals
How to Achieve SMART Goals shows how to set and achieve specific measurable goals. Don't focus on vague aspirations – set clear, realistic goals that provide a clear direction. Consider what can actually be done, and be realistic about how you will get there. A final goal can be reached by setting s... read more
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Responding Thoughtfully
Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam and Michael demonstrate an ... read more
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Using Goals to GROW
Define goals and consider reality, obstacles, options and way forward. Serena presents the GROW model to a skeptical Carol and Marcus. She says that GROW helped her become vice-president at Cutting Edge. G is for setting a Goal. Carol’s goal is increasing the number of keynote speeches she gives to ... read more
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Sharing Feedback
Feedback should be two-way. We should give and receive feedback. Appropriate feedback is professional and balanced. No feedback should be a personal attack. Feedback at work should be open and respectful and it should be two-way. Sharing feedback creates a more harmonious workplace where people work... read more
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Enhancing Service
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko’s suction capacity; once you get a client, you never let him/her... read more
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Transforming SILOS
Avoid a closed fragmented culture and ensure caring, sharing and collaboration. In honor of “Blue Moon Day”, everyone wears blue and Marcus dons a blue carnival mask before his assembled team. Casey presents a tiny personalized number plate to Carlos; she also has one. Marcus praises this ‘sharing” ... read more
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Overcoming Setbacks
Setbacks happen to everyone. What's important is how we handle them. How we overcome setbacks and learn from them determines how we move forward — as individuals and as a team. No matter what kind of setback it is there are things you can do to help you overcome your disappointment. Pick yourself up... read more
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Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers h... read more
Interactive course with lessons, pre-test, and post-test
Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. As Carol’s manager, Serena has observed that she is egotistical and doesn’t listen. Serena notes that conflicts often occur in the workplace because people are territorial, aloof, negative or antagonistic. ... read more
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How to Mediate Conflicts
How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from learning to resolve conflict can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly... read more
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Preparing for Emergencies
Every workplace should have emergency procedures in place. A designated safety officer should be in charge. The actions taken in the first minutes of an emergency are critical. Calls for help, and an immediate warning to evacuate, shelter or lockdown can save lives. Someone trained to administer fir... read more
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Ensuring Security
Employers, and staff responsible for workplace safety, need to know how to keep everyone safe. It is better to 'stop' a security breach before it happens. Having security measures in place helps keep everyone in the workplace safe. Be vigilant and if you see something unusual say something. Storylin... read more
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Handling the New Wave
An amusing program about managing the expectations and behaviors of the newest recruits. Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help... read more
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Coaching and Mentoring New People
Coaching and Mentoring New People is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. ... read more
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Stereotyping and Diversity
In every workplace there is diversity, and differences can lead to stereotyping. Stereotyping is generalizing or putting labels on people. Stereotyping ignores individuality and can create tension or conflict in the workplace. Being positive about diversity and accepting differences enables a compan... read more
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Prejudice and Discrimination
Prejudice refers to preconceived beliefs and uninformed opinions about other people. Prejudice leads us to generalize and to make usually negative judgments about others. Discrimination refers to actual behavior. Discrimination occurs when prejudice leads people to act negatively towards others and ... read more
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Managing Time Successfully
In Managing Time Successfully, Marcus unveils his new approach to time management: a self-portrait poster with the slogan - Its Time. He believes that this poster, placed everywhere in the office and hanging outside the building, will help improve staff punctuality. Casey admits she is a procrastina... read more
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Consistent Sensational Service
Consistent Sensational Service shows how caring for customers and what they're going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. T... read more
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Starting Relationship Selling
Relationship selling focuses on the interaction between the buyer and the seller rather than on the price or details of the product. It involves developing long-term relationships with your customers — rather than focussing simply on one transaction. Relationship selling involves interacting with cu... read more
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Negotiating for Success
Casey and Sam demonstrate skills, but best negotiators are Carol and Steve. You don’t have to be born with negotiation skills, but it helps to know how these can be improved. Steve suggests knowing your bottom line position but also knowing what to give way on and by how much. Serena and Marcus prac... read more
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Pitching and Influencing
Tammy wants to learn to pitch so gets help from Carol. Tammy (who wants to manage the Chinese branch of Cutting Edge) flatters Carol that she’s good at pitching and influencing. Carol knows this; meanwhile she is unimpressed with Sherry’s attempt to pitch for improved work conditions. Sam advises th... read more
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Boosting Emotional Intelligence
This video won an Accolade Global Film Competition Award 2015 The team at Cutting Edge have decided that Carol needs to work on her EQ (emotional intelligence) skills. Steve and Sam run training for the staff. Carol thinks no such training is called for. Sanjay has problems with his emotions, being... read more
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Developing Trainer Skills
Training others involves being prepared and organized, managing distractions, acknowledging people's good ideas and participation, encouraging and listening to feedback and being ready to change what you are doing. Good training strengthens the skills and knowledge that people need to succeed at wor... read more
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Delivering Training Masterfully
There is an expression "Telling isn't training". Keep this in mind when you are training, and incorporate a variety of methods into your sessions. Energize your group and keep them interested. More hands-on activities, and less talk, will give your participants a chance to apply what they’re learnin... read more
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Managing Projects Successfully
Manage Projects Successfully is a course designed to introduce you to project management. The success of a project comes down to planning. Be clear about the scope and objectives of the project you are managing, its timeframe and budget. Stay focused on the outcomes but be flexible as well and prepa... read more
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Recruiting the Best
Successful recruiting means hiring the best person for the job. It should not be a random or hasty decision. Follow a consistent, objective process, that allows you to fairly assess the person's skills, experience and attitude, and match these to the role. Hiring the right people is crucial for the ... read more
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Being an Employer of Choice
Carol ignores ways to improve, but then presents Sherry’s ideas as her own. Sanjay is unconvinced that Cutting Edge has anything to offer its workers. Sherry nervously addresses an unresponsive Carol on her ideas for how Cutting Edge could become an employer of choice. She would like to see incentiv... read more
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Creating Workforce Agility
Dion has researched workforce agility and is now advising Carol and Marcus. Carol’s idea of workforce agility is to get Dion to do the research that doesn’t interest her. She is therefore very surprised when he delivers an impromptu presentation on workforce agility that leaves her and Marcus impres... read more
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Managing Crises
When a crisis occurs it is usually without warning. Some mishaps are predictable and can be avoided, but most are not. That is why it is essential to know how to identify and deal effectively with a crisis as soon as it happens. Managing a crisis means responding effectively when something unexpecte... read more
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Minimizing Risk
The key to minimizing risk is to be prepared — understand and learn from what happened before, improve collaboration, provide more training, and have clear protocols for everyone. Consider potential risks, then plan and rehearse responses to minimize their possible impact. Storyline Marcus invites e... read more
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Privacy and Ethical Behavior
Privacy and Ethical Behavior is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several charact... read more
Interactive course with lessons, pre-test, and post-test
Unions and Collective Bargaining
Casey is on strike, the union and managers are supportive, until they see her motives. Tammy isn’t sure how she feels about striking over pay and conditions. Collective bargaining, as Carol points out, is when employers and employees meet to discuss the terms of their collective agreement. Marcus tr... read more
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Looking at Employment Contracts
In Looking at Employment Contracts, some of the staff are shocked when they receive their latest contracts and learn they are only for a week at a time. Sanjay stresses the importance of reading a contract carefully and being familiar with the terminology before signing anything. Carol is unimpresse... read more
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Global and Cultural Sensitivity
In this Global and Cultural Sensitivity course you learn that cultural awareness is more than how people look or good manners in business interactions. It means being sensitive to local customs, different company cultures, different traditions and values. Cultural insensitivity can offend or alienat... read more
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Preparing for My Appraisal
Marcus coaches Dion to be well prepared for an appraisal with Carol. Casey and Tammy are nervous about their performance reviews, especially after Tammy’s last encounter with Carol. Knowing that Dion is about to undergo the same, Marcus offers him some tips about knowing your goals, where you’ve pro... read more
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Trying Myers-Briggs
The team explores the MBTI® (Myers-Briggs Type Indicator®) and gain insights into their personality traits. At a meeting with Barney and Marcus, Serena claims that she introduced the concept of Myers-Briggs personality assessment to Cutting Edge. Dion explains that the Myer-Briggs Type Indicator® wa... read more
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Overcoming Fears
Everyone has fears but Marcus worries that Sam is watching him to find mistakes. Almost everyone at Cutting Edge admits to having fears. Marcus worries about Sam scrutinizing him. Casey thinks Carol’s always pouncing on her mistakes. Dion is afraid that he is considered to be too young for his role.... read more
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Mastering Social Media
Social networking has changed the way we communicate and do business. More and more organizations are turning to social media to increase their visibility, make their brands more personal, market their products differently and communicate with customers in new ways. The advantages of social media ar... read more
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Improving Self-Esteem
Some people must learn to recognize their worth and unlock their potential. Steve used to read the newspaper obituaries every day, and Casey feels upset and underappreciated. In the guise of doing something positive for Serena, Carol suggests that they both contribute to a speaking gig, but she’s no... read more
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Meeting For Results
It’s time to have productive meetings but some get it wrong. Marcus’ idiosyncratic approach to conducting Cutting Edge meetings has most of the staff frustrated. Carol states they are a waste of time. Sam however believes that Carol does not herself run efficient meetings. Sam recommends setting mee... read more
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Thriving Remotely
Thriving Remotely is an important course, especially since the COVID pandemic meant more of us are working from home. Remote teams can get things done efficiently and individuals can thrive working from their homes. Managers and staff have had to adapt to this new normal. Setting basic rules will en... read more
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Brainstorm and Solve Creatively
Brainstorming and Solving Creatively is course designed to encourage people to conduct quality brainstorming and problem solving sessions in a group or individually, and explore solutions to challenges and work issues. Learn to freely share ideas, regardless of position in the company. The aim of sp... read more
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Arrogance and Humility
Some of the team must decrease arrogance and increase humility. Arrogance is easy to recognize in others, but seldom in oneself! Sam’s high intelligence often translates into condescension when dealing with his colleagues. Carol is oblivious to the impact of her blunt assessments and look at me beha... read more
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Navigating Career Change
Barney coaches Dion on career strategy and Serena explains a SWOT analysis. Barney is taken aback at Dion’s apparent lack of a career plan when Dion says he can just stay there and be next in line when his uncle Marcus eventually retires. Carol thinks that people need to consider whether they are ha... read more
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