Creating Positive Impressions

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Positive impressions are very important - for your team, for clients and any work contacts. In this amusing case study from the Cutting Edge team you will see how unsmiling expressions can create a negative impression. Ignoring people, being vague or rude is not professional and can negatively influence others. Team leader Carol greets new clients but struggles with their name pronunciation. Others must learn to be more welcoming, and develop positive facial expressions. In this course learn how good manners and polite communication make all the difference.

Don't ignore people INSTEAD: Make everyone welcome;
Don't be vague INSTEAD: Demonstrate expertise;
Don't behave rudely INSTEAD: Always be professional;
Don't miss opportunities INSTEAD: Build ongoing relationships;

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
DVD style course with completion certificate only
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Release Date
Jan 1, 2019
Video Running Time (minutes)
5:26
Course Length (minutes)
20
Course ID
CEC01

Handouts

Description
Powerpoint
Workbook
Powerpoint

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