Everyone has the right to be treated with respect, but respect must be mutual and it must be earned. Managers need to role model respect for their team. In a respectful workplace there are clear boundaries. It starts with being polite and constructive. Make sure your comments or observations are not rude or offensive to others.
Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racist and insensitive comments. Meanwhile Sam and Sanjay ridicule Serena, which she overhears. Carol also overhears and is both amused and shocked. Serena is devastated. Carol sees the perfect opportunity to give Serena a pep talk and help her get back on the horse.
Key Learning Points
Disrespect becomes contagious. Showing respect becomes you.
- Don't blurt out insensitive comments INSTEAD: Think before you speak
- Don't make racist remarks INSTEAD: Always maintain respect
- Don't talk behind someone’s back INSTEAD: Give professional feedback directly
- Don't shut down when someone is rude INSTEAD: Get back on your horse!
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
This is available as part of
- Leaders Guide
- PowerPoint Slides
Only preview versions of handouts can be viewed without a license.