Feedback should be two-way. We should give and receive feedback. Appropriate feedback is professional and balanced. No feedback should be a personal attack.
Feedback at work should be open and respectful and it should be two-way. Sharing feedback creates a more harmonious workplace where people work together more effectively.
Storyline
In Sharing Feedback, Marcus advises the team to be open to feedback, staying calm and not defensive, openly discussing the problem and its impact on performance, linking the feedback to rules and agreements, asking the other person for their view and suggestions for solutions, and listening.
Key Learning Points
Giving positive feedback motivates people. Constructive feedback improves performance.
- Don’t avoid feedback INSTEAD: Discuss feedback respectfully
- Don't only criticize INSTEAD: Give balanced and specific feedback
- Don't be defensive or upset INSTEAD: Welcome feedback to improve
- Don't exaggerate and blame INSTEAD: Take responsibility and solve issues
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
