Resolving Conflict

From time to time conflicts will occur in the workplace. To create and maintain a harmonious workplace culture there needs to be effective conflict resolution. In the case study from the Cutting Edge team you will learn essential skills for preventing and resolving conflict with best outcomes. Learn it is best to follow rules and find common ground to hold relationships together, despite peoples differences. Focus on fixing, not frustration.

Learn that resolving conflict requires individuals to assert themselves and talk to the other person. Respect others even when you disagree, and focus on the behavior not on the person.

Don't be rude and lose control INSTEAD: Manage own emotions and be respectful;
Don't attack or be defensive INSTEAD: Be factual and communicate openly;
Don't stop caring INSTEAD: Acknowledge and apologize;
Don't get frustrated and give up INSTEAD: Find common ground and follow rules;