Supervising Effectively

Effective supervisors create a positive work culture and develop efficient teams. They guide with goals and support staff to complete tasks, meet deadlines and provide good customer service. They must model professional standards, set boundaries and maintain a productive work environment. This course features amusing dramatized case study clips from the Cutting Edge team. Supervision mistakes are shown - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.

Don't be vague INSTEAD: Use goals to achieve results;
Don't use fear tactics INSTEAD: Listen and be supportive;
Don't give poor feedback INSTEAD Acknowledge good work;
Don't have inappropriate discussions INSTEAD: Focus on building skills;