Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.
This video explores skills for supervising effectively, and mistakes supervisors often make.
Mistake #1 – Being vague
Skill #1 – Use goals to achieve results
Mistake #2 – Using fear tactics
Skill#2 – Listen and be supportive
Mistake #3 – Giving poor feedback
Skill #3 – Acknowledge good work
Mistake #4 – Having inappropriate discussions
Skill #4 – Focus on building skills
Key Learning Points
Good supervisors bring out the best in their people. Bad supervisors make people want to leave
- Don’t be vague INSTEAD: Use goals to achieve results
- Don’t use fear tactics INSTEAD: Listen and be supportive
- Don’t give poor feedback INSTEAD: Acknowledge good work
- Don’t have inappropriate discussions INSTEAD: Focus on building skills
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
