Handling Anyone Difficult

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Handling Anyone Difficult is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

In this course, Carlos is frustrated by all the difficult poeple he is working with, so Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.

Don't get frustrated and emotional INSTEAD: Observe calmly;
Don't blame or over-react INSTEAD: Listen and show empathy;
Don't get involved or side-tracked INSTEAD: Focus on needs and facts;
Don't get upset by annoying behavior INSTEAD: Ignore or give feedback;

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
DVD style course with completion certificate only
View details
Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
DVD style course with completion certificate only
View details
Release Date
Jan 1, 2014
Video Running Time (minutes)
7:34
Course Length (minutes)
20
Course ID
CEC44

Handouts

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Workbook
Powerpoint

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