Handling Anyone Difficult

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About

Handling Anyone Difficult is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

In this course, Carlos is frustrated by all the difficult poeple he is working with, so Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.

Don't get frustrated and emotional INSTEAD: Observe calmly;
Don't blame or over-react INSTEAD: Listen and show empathy;
Don't get involved or side-tracked INSTEAD: Focus on needs and facts;
Don't get upset by annoying behavior INSTEAD: Ignore or give feedback;

From the series:

Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
New Release DVD style course with completion certificate only
View details
New Release
Categories
Communication Skills
Conflict / Difficult People
Course Updated
Jul 1, 2025
Course (mins)
20
Video (mins)
7:34
Course ID
CEC44

Handouts

Description
Workbook
Powerpoint

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