Everyone can make a mistake. Blaming people for their mistakes does not resolve the issue. People can get defensive and it may even cause more mistakes to happen! In a no-blame culture people admit their mistakes openly.
Carol has created an innovative Corporate Social Responsibility program that is being launched to the media. Serena calls a meeting to find out who is behind it. Carol proudly stakes her claim until it is discovered that a disastrous typographical error in the press release has given the company some enormous, undesirable publicity. Fingers are pointed and chaos erupts as the team looks for solutions and a way to ensure similar mistakes don’t occur in the future. Marcus and Carol roll out a 4-step plan to ensure everyone learns from mistakes and blame is removed.
Key Learning Points
People love to blame when mistakes happen. Yet mistakes are the invitation to innovate.
- Don't blame when something goes wrong INSTEAD: Be brave and openly share mistakes
- Don’t exaggerate the damage INSTEAD: Assess impact and reinforce positives
- Don't continually complain about problems INSTEAD: Discuss best actions to fix problems
- Don’t abandon good ideas after a problem INSTEAD: See opportunities to learn and innovate
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
This is available as part of
- Leaders Guide
- PowerPoint Slides
Only preview versions of handouts can be viewed without a license.