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Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step process so everyone can avoid blaming, learn from mistakes and ensure it doesn’t happen again.

Carol has created an innovative Corporate Social Responsibility program that is being launched to the media. Serena calls a meeting to find out who is behind it. Carol proudly stakes her claim until it is discovered that a disastrous typographical error in the press release has given the company some enormous, undesirable publicity. Fingers are pointed and chaos erupts as the team looks for solutions and a way to ensure similar mistakes don’t occur in the future. Marcus and Carol roll out a 4-step plan to ensure everyone learns from mistakes and blame is removed.

Key Learning Points

People love to blame when mistakes happen. Yet mistakes are the invitation to innovate.

  • Don'tblame when something goes wrong INSTEAD: Be brave and openly share mistakes
  • Don’texaggerate the damage INSTEAD: Assess impact and reinforce positives
  • Don'tcontinually complain about problems INSTEAD: Discuss best actions to fix problems
  • Don’tabandon good ideas after a problem INSTEAD: See opportunities to learn and innovate

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
Categories
Change / Crisis Management
Diversity / Respect
Teamwork /Managing Teams
Release Date
Jan 1, 2012
Video Running Time (minutes)
7:00
Course Length (minutes)
20
Producer
Seven Dimensions
Course ID
CEC12

Handouts

Description
Leaders Guide
PowerPoint Slides

Only preview versions of handouts can be viewed without a license.