Preview this video

All format & pricing


Everyone can make a mistake. Blaming people for their mistakes does not resolve the issue. People can get defensive and it may even cause more mistakes to happen! In a no-blame culture people admit their mistakes openly.


Carol has created an innovative Corporate Social Responsibility program that is being launched to the media. Serena calls a meeting to find out who is behind it. Carol proudly stakes her claim until it is discovered that a disastrous typographical error in the press release has given the company some enormous, undesirable publicity. Fingers are pointed and chaos erupts as the team looks for solutions and a way to ensure similar mistakes don’t occur in the future. Marcus and Carol roll out a 4-step plan to ensure everyone learns from mistakes and blame is removed.

Key Learning Points

People love to blame when mistakes happen. Yet mistakes are the invitation to innovate.

  • Don't blame when something goes wrong INSTEAD: Be brave and openly share mistakes
  • Don’t exaggerate the damage INSTEAD: Assess impact and reinforce positives
  • Don't continually complain about problems INSTEAD: Discuss best actions to fix problems
  • Don’t abandon good ideas after a problem INSTEAD: See opportunities to learn and innovate

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
Change / Crisis Management
Diversity / Respect
Teamwork /Managing Teams
Release Date
Jan 1, 2012
Video Running Time (minutes)
Course Length (minutes)
Seven Dimensions
Course ID


Leaders Guide
PowerPoint Slides

Only preview versions of handouts can be viewed without a license.