Everyone can make a mistake. Blaming people for their mistakes does not resolve the issue. People can get defensive and it may even cause more mistakes to happen! In a no-blame culture people admit their mistakes openly.
Storyline
Carol has created an innovative Corporate Social Responsibility program that is being launched to the media. Serena calls a meeting to find out who is behind it. Carol proudly stakes her claim until it is discovered that a disastrous typographical error in the press release has given the company some enormous, undesirable publicity. Fingers are pointed and chaos erupts as the team looks for solutions and a way to ensure similar mistakes don’t occur in the future. Marcus and Carol roll out a 4-step plan to ensure everyone learns from mistakes and blame is removed.
Key Learning Points
People love to blame when mistakes happen. Yet mistakes are the invitation to innovate.
Don't blame when something goes wrong INSTEAD: Be brave and openly share mistakes
Don’t exaggerate the damage INSTEAD: Assess impact and reinforce positives
Don't continually complain about problems INSTEAD: Discuss best actions to fix problems
Don’t abandon good ideas after a problem INSTEAD: See opportunities to learn and innovate
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
