Negotiating for Success

Negotiation skills are important in day-to-day interactions at work, as well as in more formal transactions such as negotiating contracts, sales or services. Successful negotiating helps build relationships and contributes significantly to business success. In the case study from the Cutting Edge team, Steve explains the importance of the bottom line position and knowing what to give way on and by how much. The team practice their negotiating skills and Steve advises staying positive and assured, even when the outcome is not all that you'd hoped for.

Learn that successful negotiators know what they want, and find out what the other party wants. Be flexible and creative. Find an outcome that everyone can accept. That way no-one walks away frustrated or feeling cheated.

Don't overlook preparation INSTEAD: Determine your position;
Don't bully or overreact INSTEAD: Listen positively and acknowledge;
Don't assume it will be unpleasant INSTEAD: Engage, enjoy, give and take;
Don't beg, plead or threaten INSTEAD: Stay positive and resilient;