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Diffusing Anger

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Diffusing anger is an essential skill for teams and leaders. In this dramatized and entertaining case study, Marcus runs a training session to help staff manager anger, and invites the boss, Serena, as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation. A fun way to learn some powerful skills for finding common ground and managing your own emotions.

Don't bottle up anger INSTEAD: Calmly explain how you feel;
Don't react to anger with anger INSTEAD: Rise above and stay rational;
Don't get stuck on emotions INSTEAD: Be empathic and move forward;
Don't walk away without resolution INSTEAD: Find common ground and resolve;

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons

Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more

DVD style course with completion certificate only

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Categories: Conflict / Difficult People
Release Date: Jan 1, 2014
Video Running Time (minutes): 8:36
Course Length (minutes): 20
Course ID: CEC29

Handouts

Description: Workbook; Powerpoint

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