Greeting people promptly, appropriately and pleasantly are important skills that everyone should learn.
First impressions of the business start with the people who greet and speak to clients and suppliers. First impressions are 'make or break', so be sure you greet visitors warmly and professionally. Staff should also greet each other appropriately and with respect.
Storyline
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encouraging coach and helps him understand his role.
Key Learning Points
An everyday greeting is usually taken for granted. Yet judgments are often made from those first words
- Don’t assume greetings are easy INSTEAD: See the benefit of coaching
- Don’t forget names and titles INSTEAD: Greet people professionally
- Don’t assume small talk is small value INSTEAD: Develop the skills to build rapport
- Don’t expect immediate perfection INSTEAD: Celebrate each step forward
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
