Log in or register for the full version
Listening Actively is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.
In Listening Actively, Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills.
Key Learning Points
Too many people are so busy talking, they have forgotten the art of listening.
- Don’t talk over the top of someone INSTEAD: Listen and show interest
- Don’t tune out INSTEAD: Acknowledge key points
- Don’t force a person to listen INSTEAD: Agree to listen to each other
- Don’t ignore body language INSTEAD: Read reactions to your words
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
This is available as part of
- Leaders Guide
- PowerPoint Slides
Only preview versions of handouts can be viewed without a license.