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Listening Actively

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Active listening is an essential skill that we must all master. In this course an entertaining dramatized case study from the Cutting Edge team demonstrates the issues and how to develop those skills. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills.

Don't talk over the top of someone INSTEAD: Listen and show interest;
Don't tune out INSTEAD: Acknowledge key points;
Don't force a person to listen INSTEAD: Agree to listen to each other;
Don't ignore body language INSTEAD: Read reactions and show empathy;

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons

Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more

DVD style course with completion certificate only

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Release Date: Jan 1, 2025
Video Running Time (minutes): 7:02
Course Length (minutes): 20
Course ID: CEC19

Handouts

Description: Workbook; Powerpoint

Only preview versions of handouts can be viewed without a license.