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¿CÓMO TRATAR LAS QUEJAS?
Estar rodeado de personas que se quejan es duro, pero como señala Peter Quarry, hay formas de manejarlas. Puedes reconocer lo que dicen, mostrando empatía y proponiendo soluciones positivas. Si persisten, y sobre todo si trabajas con ellos, es mejor ignorarlos, ya que lo que realmente buscan es aten... read more
Interactive course with lessons, pre-test, and post-test
3 Inroads for Handling a Narcissist
Narcissists have become a hot topic. In an interview with Eve Ash, Peter Quarry provides useful and interesting information about dealing with these difficult personalities at work. He explains what narcissism is, its prevalence and where the term came from. Eve and Peter discuss narcissistic behavi... read more
New Release
Interactive course with lessons, pre-test, and post-test
Arrogance and Humility
Some of the team must decrease arrogance and increase humility. Arrogance is easy to recognize in others, but seldom in oneself! Sam’s high intelligence often translates into condescension when dealing with his colleagues. Carol is oblivious to the impact of her blunt assessments and look at me beha... read more
Interactive course with lessons, pre-test, and post-test
Breaking Bullying
Bullying can spread in the office and affect everyone. It can destroy people's morale and affect their performance at work. Every workplace should have a policy that forbids bullying at any level, and rules that everyone understands. Bullying happens in many workplaces but that does not make it ok. ... read more
Interactive course with lessons, pre-test, and post-test
Bullying Even at the Top
Bullying Even at the Top is a course covering practical lessons about bullying at all levels. Sadhana Smiles explains to Eve Ash various forms bullying that exist at the top, including undermining, texts, emails and phone calls, and how to foster a 'Zero Tolerance' approach to bullying. This course ... read more
Interactive course with lessons, pre-test, and post-test
Call out inappropriate behavior
Call Out Inappropriate Behavior is a program that raises awareness of a range of inappropriate behaviors that remarkably some people still think they can get away, for example being rude or harassing another person. In this course, psychology expert Peter Quarry offers invaluable tips for calling ou... read more
Interactive course with lessons, pre-test, and post-test
Calming a Complainer
The Calming a Complainer course provides skills to deal wth comlpainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you n... read more
Interactive course with lessons, pre-test, and post-test
Coaching to Resolve Conflict
This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in the workplace, whether they are directly involved in the conflict or are a third party mediating a dispute.The three key coaching skills learned will ensure that conflict does not waste ... read more
DVD style course with completion certificate only
Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
Dealing with an Incompetent Manager
When things continually go wrong, it may be tempting to blame an incompetent manager. Before labelling your manager as incompetent, behavioral expert Peter Quarry suggests getting a realistic and independent appraisal of what’s going on. It may be a difference of working styles, or even a personalit... read more
New Release
Interactive course with lessons, pre-test, and post-test
Difficult People and Situations Series
A series of 4 outstanding dramatized videos - a must for every business! Excellent case studies to help develop effective communication and leadership skills. Covers: Open communication, conflict resolution, and teamwork. Leadership, feedback and problem solving
Diffusing Anger
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills th... read more
Interactive course with lessons, pre-test, and post-test
