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3 Inroads for Handling a Narcissist
Narcissists have become a hot topic. In an interview with Eve Ash, Peter Quarry provides useful and interesting information about dealing with these difficult personalities at work. He explains what narcissism is, its prevalence and where the term came from. Eve and Peter discuss narcissistic behavi... read more
New Release Interactive course with lessons, pre-test, and post-test
6 Ways to Prevent Sloppy Work
In this program, Psychologists Eve Ash and Peter Quarry, discuss why some sta­ff deliver substandard work and o­ffer practical solutions for managers to overcome the issue. Examples of sloppy work can include: slow or late completion of tasks, mistakes, taking shortcuts that can lead to safety, qual... read more
DVD style course with completion certificate only
6 Ways to Resolve Conflict
Learn six practical techniques to resolve conflict in the workplace and achieve effective results.
DVD style course with completion certificate only
7 Ways to Handle a Difficult Boss
Stop complaining and start working on solving the problem. Learn seven specific strategies to help with even the most challenging boss. Diagnose the Problem:  What is he or she doing?  What am I doing?  In what situation does this issue arise?  Validate with others
DVD style course with completion certificate only
Arrogance and Humility
Some of the team must decrease arrogance and increase humility. Arrogance is easy to recognize in others, but seldom in oneself! Sam’s high intelligence often translates into condescension when dealing with his colleagues. Carol is oblivious to the impact of her blunt assessments and look at me beha... read more
Interactive course with lessons, pre-test, and post-test
Breaking Bullying
Bullying can spread in the office and affect everyone. It can destroy people's morale and affect their performance at work. Every workplace should have a policy that forbids bullying at any level, and rules that everyone understands. Bullying happens in many workplaces but that does not make it ok. ... read more
Interactive course with lessons, pre-test, and post-test
Bullying Even at the Top
Bullying Even at the Top is a course covering practical lessons about bullying at all levels. Sadhana Smiles explains to Eve Ash various forms bullying that exist at the top, including undermining, texts, emails and phone calls, and how to foster a 'Zero Tolerance' approach to bullying. This course ... read more
Interactive course with lessons, pre-test, and post-test
Call out inappropriate behavior
Call Out Inappropriate Behavior is a program that raises awareness of a range of inappropriate behaviors that remarkably some people still think they can get away, for example being rude or harassing another person. In this course, psychology expert Peter Quarry offers invaluable tips for calling ou... read more
Interactive course with lessons, pre-test, and post-test
Calming a Complainer
The Calming a Complainer course provides skills to deal wth comlpainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you n... read more
Interactive course with lessons, pre-test, and post-test
Coaching to Resolve Conflict
This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in the workplace, whether they are directly involved in the conflict or are a third party mediating a dispute.The three key coaching skills learned will ensure that conflict does not waste ... read more
DVD style course with completion certificate only
Conducting Successful Discipline Interviews
Many managers are confused by the di­fference between a discipline interview and a counselling or coaching session. Psychologist Peter Quarry explains the purpose of a discipline interview, when to conduct one and the involved practicalities. This program covers progressive disciplining, the role of... read more
DVD style course with completion certificate only
Conflict within Teams
Learn skills to identify and resolve conflict between team members.
DVD style course with completion certificate only