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Casey is on strike, the union and managers are supportive, until they see her motives.

Tammy isn’t sure how she feels about striking over pay and conditions. Collective bargaining, as Carol points out, is when employers and employees meet to discuss the terms of their collective agreement. Marcus tries to persuade Serena that the collective agreement for Cutting Edge staff is fair; however Serena is unconvinced noting that there is a picket going on. They realize that Casey is picketing Cutting Edge because Marcus and the staff forgot the anniversary of her pet ferret’s death. Marcus and Serena call staff together to discuss the problem, with the aim being communicate, not escalate. Meanwhile Carlos practices bargaining for better work conditions with Sanjay (Dion). Marcus placates Casey by promising that the office will henceforth commemorate Hercules’ life.

Learning points

  • Don’t be uninformed INSTEAD: Understand your rights at work
  • Don’t bully and complain INSTEAD: Be clear about your own position
  • Don’t be uncompromising INSTEAD: Allow for some flexibility
  • Don’t be unreasonable INSTEAD: Negotiate carefully

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
Diversity / Respect
Negotiating / Influencing
Release Date
Jan 1, 2019
Video Running Time (minutes)
Course Length (minutes)
Seven Dimensions
Course ID



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