Handling the New Wave

An amusing program about managing the expectations and behaviors of the newest recruits.

Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help them move forward. Carlos is welcoming – offering Dion a desk to help him feel at home. Carol objects to the interns’ “text speak” and use of emoticons; not to mention time wasted on social media. Dion points out that companies allowing employees a given amount of time on Facebook are actually more productive. Steve explains the importance of dressing professionally; while Serena makes time to talk with the interns, perceiving their potential. Carol’s assessment of Dion is blunt; she believes he has no place in their office. Serena asserts that constructive feedback is the better path. Steve coaches Tatiana through what to say (and not to say) in job interviews. Carol concludes with some slightly tempered advice for Dion and he makes a positive suggestion.

Key Learning Points

Digital natives can be challenging at times. They can also provide great opportunities.

• DON’T ignore young team members INSTEAD: Welcome them and build rapport
• DON’T assume understanding INSTEAD: provide clear direction and standards
• DON’T let bad behavior go unchecked INSTEAD: Give feedback and coaching
• DON’T expect them to know INSTEAD: Offer practical advice

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.