Skills for New Managers - How to Empower

When a colleague or a manager gives us poor feedback, disparages our efforts, or simply ignores us, we can feel disempowered. Feeling disempowered can cause resentment and even conflict. In this amusing case study from the Cutting Edge team, Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for feedback, she is harsh and rude, prompting another complaint. Marcus helps Michael deal with his negativity and goes through the same process with Carol who is in awe of Marcus' inspirational speech.

In this course learn to avoid disempowering people around you. It stops them from doing their best work. Learn to empower them with clear goals and direction and honest feedback that is constructive and supportive.

Don't be dismissive INSTEAD: Acknowledge effort;
Don't give insensitive feedback INSTEAD: Be constructive and supportive;
Don't focus on weaknesses INSTEAD: Accentuate the strengths;
Don't make unreasonable demands INSTEAD: Set realistic goals;