When a colleague or a manager gives us poor feedback, disparages our efforts, or simply ignores us, we can feel disempowered. Feeling disempowered can cause resentment and even conflict.
Don’t disempower people around you. This stops them from doing their best work. Empower them with clear goals and direction and honest feedback that is constructive and supportive.
Storyline
Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for feedback, she is harsh and rude, prompting another complaint. Marcus helps Michael deal with his negativity and introduces the black box, encouraging Michael to put his thoughts into the box. Marcus goes through the same process with Carol who is in awe of Marcus’ inspirational speech.
Key Learning Points
Poor feedback creates frustration and conflict. Acknowledgement and recognition creates motivation.
- Don’t be dismissive INSTEAD: Acknowledge effort
- Don’t give insensitive feedback INSTEAD: Be constructive and supportive
- Don’t focus on weaknesses INSTEAD: Accentuate the strengths
- Don’t make unreasonable demands INSTEAD: Set realistic goals
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
