Training others involves being prepared and organized, managing distractions, acknowledging people's good ideas and participation, encouraging and listening to feedback and being ready to change what you are doing.
Good training strengthens the skills and knowledge that people need to succeed at work. This can eliminate 'weak links' in the organization or team, where individuals rely too much on others. Training enables everyone to become more confident and competent in their job.
Storyline
Cutting Edge intern Dion is keen to develop his skills as a trainer; the first step is to inspire and ensure relevance, no matter what the topic. Serena advocates asking at the outset about participants’ needs and getting their attention straightaway. Sam feels his talent is listening to participants and tailoring his approach to individuals’ different learning paces. Dion stresses the importance of an encouraging and positive atmosphere no shooting down of people’s ideas and input. Carol advocates colorful, succinct speaking that raises people’s energy levels and readiness to hear what’s next. Sam cautions against being intolerant and impatient, while Steve recommends the necessity of never condescending to one’s audience. Dion demonstrates the importance of respectful interaction and openness to feedback (despite momentarily becoming defensive when Steve challenges him).
Learning points
- Don’t ignore audience needs INSTEAD: Inspire and ensure relevance
- Don’t drain energy INSTEAD: Introduce session positively
- Don’t be intolerant INSTEAD: Be patient and respectful
- Don’t be complacent INSTEAD: Be open to feedback and grow
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
