Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the ‘relationship’ skill level of the group as they undertake role-plays. Tammy and Sanjay’s awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese.
Marcus feels that the team is losing the ability to communicate effectively and suggests they use a “speed socializing” exercise to better understand what it takes to build long lasting relationships. Steve is chosen as the relationship expert to comment on the relationship skill level of the group as they undertake role-plays.
Carol and Michael begin the exercise with a strained interaction. Casey describes how she uses personal details from her clients to improve her interactions with them. Tammy and Sanjay’s awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese. Marcus feels they have done very well and they should congratulate themselves, whilst Tammy is left feeling angry.
Key Learning Points
We all value positive healthy relationships. Taking time to build them is the challenge.
- Don’t tune out and get bored INSTEAD: Ask interesting questions
- Don’t make judgments or assume INSTEAD: Listen and be open
- Don’t be defensive or argue INSTEAD: Be calm and controlled
- Don’t give up on people you dislike INSTEAD: Find common ground
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
