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Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an angry Paul comes back to confront them. Steve finally reassures Paul the Australian deal will proceed.

Steve and Paul Garrison negotiate a large contract to provide services in Australia. Steve wants to provide the most cost effective service and suggests that the operation be based in a country other than Australia in order to reduce costs. Paul tells Steve several times that this is not acceptable to him, and finally Steve acknowledges the concerns and suggests that an operation be established in Australia with Serena relocating to head up the operation. Paul is uneasy about what he perceives to be Serena’s attraction to him. Steve and Carol both assure him this will not be a problem. Later Paul arrives at the office very angry as he believes the agreement is off. Steve asks him what the problem is and despite the inappropriate setting and interjections from Carlos, Steve eventually assures Paul the Australian operation will go ahead and he will confirm this in writing very quickly. 

Key Learning Points

A great negotiator shares the vision, and shows strength by being flexible.

  • Don’t assume the result INSTEAD: Be open and ask questions
  • Don’t endanger the deal INSTEAD: Build trust and confidence
  • Don’t have tunnel vision INSTEAD: Stay open and flexible
  • Don’t get blocked by objections INSTEAD: Turn obstacles into opportunities

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
Goals / Success
Negotiating / Influencing
Service / Sales
Release Date
Jan 1, 2012
Video Running Time (minutes)
Course Length (minutes)
Seven Dimensions
Course ID


Leaders Guide
PowerPoint Slides

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