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A series of 4 outstanding dramatized videos - a must for every business!
Excellent case studies to help develop effective communication and leadership skills. Covers:
- Open communication, conflict resolution, and teamwork.
- Leadership, feedback and problem solving
- Diversity, bullying and sexual harassment
- Customer service, managing complaints and quality assurance
Ideal for managers, teams and staff at all levels.
- Bullying and Harassment Workbook
- Damage Control Workbook
- Leadership Sins Workbook
- Personality Clash Workbook
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