Difficult People and Situations Series

Video

Each play active for 48 hours

English

Plays $1,450.00

This item contains several different items. Purchasing this item includes all of the component items listed below.

About Handouts Component Items

About

A series of 4 outstanding dramatized videos - a must for every business!

Excellent case studies to help develop effective communication and leadership skills. Covers:

  • Open communication, conflict resolution, and teamwork.
  • Leadership, feedback and problem solving
  • Diversity, bullying and sexual harassment
  • Customer service, managing complaints and quality assurance

Ideal for managers, teams and staff at all levels.

Categories
Conflict / Difficult People
Leadership
Series or Video Sets
Teamwork /Managing Teams
Release Date
Jan 1, 2009
Producer
Seven Dimensions
Course ID
DIFF00

Handouts

Description
Bullying and Harassment Workbook
Damage Control Workbook
Leadership Sins Workbook
Personality Clash Workbook

Only preview versions of handouts can be viewed without a license.

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Leadership Sins
Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes managing Anne, and after a feedback session he makes some changes.
Interactive course with lessons, pre-test, and post-test
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Personality Clash
Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitive comments and fashion clothes. Anne, who is new, feels that Kim does not fit in well, and is frustrated by her messy desk and personal hygiene issues. Their relationship is spinning out... read more
Interactive course with lessons, pre-test, and post-test
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Damage Control
Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame. An excellent case study
Interactive course with lessons, pre-test, and post-test
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Bullying & Harassment
Harassing and bullying behaviors represent the epitome of a difficult situation for any organization. Teach staff and teams on any level that harassment will not be tolerated, and utiliz
Interactive course with lessons, pre-test, and post-test
View details