Difficult People and Situations Series

Video

Each play active for 48 hours

English

Plays $1,450.00

This item contains several different items. Purchasing this item includes all of the component items listed below.

About Handouts Component Items

About

A series of 4 outstanding dramatized videos - a must for every business!

Excellent case studies to help develop effective communication and leadership skills. Covers:

  • Open communication, conflict resolution, and teamwork.
  • Leadership, feedback and problem solving
  • Diversity, bullying and sexual harassment
  • Customer service, managing complaints and quality assurance

Ideal for managers, teams and staff at all levels.

Categories
Conflict / Difficult People
Leadership
Series or Video Sets
Teamwork /Managing Teams
Release Date
Jan 1, 2009
Producer
Seven Dimensions
Course ID
DIFF00

Handouts

Description
Bullying and Harassment Workbook
Damage Control Workbook
Leadership Sins Workbook
Personality Clash Workbook

Only preview versions of handouts can be viewed without a license.

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

8 Leadership Sins You Can Avoid
Discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demonstrate how to give feedback and manage upwards, all while learning to empower and motivate.In this course you will learn skills by exploring a case study. David, a manager, is unaware... read more
Interactive course with lessons, pre-test, and post-test
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How to Resolve a Personality Clash
Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed openly in order to build effective working relationships.The dramatized case study featured in the course is about a clash between Anne and Kim who are very different culturally and i... read more
Interactive course with lessons, pre-test, and post-test
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Resolve Complaints for Damage Control
Explore a dramatized case study of a product launch delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and team leadership skills.Learn excellent complaint resolution skills for a team. In Par... read more
Interactive course with lessons, pre-test, and post-test
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Cases of Bullying and Harassment
Bullying, harassment and sexual harassment is unacceptable in any workplace. But many people don't realize when the line is crossed. And what can someone do if they are bullied? Learn from the Case Studies of Bullying and Harassment to recognize bullying and sexual harassment early, and know what to... read more
Interactive course with lessons, pre-test, and post-test
View details