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This outstanding series of documentary case study med in best practice organizations - an online ness, a travel business, an Australian city government and a school.

Meet the managers and staff who provide powerful strategies for business success and staff nd out how these organizations achieve workplace excellence.

Ideal for managers, teams and staff at all levels.
Business Excellence
Managing Performance / Appraisals
Series or Video Sets
Release Date
Jan 1, 2009
Seven Dimensions
Eve Ash
Course ID

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Vision & Values
Be inspired to develop a powerful vision and values to motivate others: Present a powerful vision with clear goals Personalize your vision Align people to changing vision Develop meaningful values Demonstrate values with actions Build values into the culture
DVD style course with completion certificate only
Inspirational Leadership
Discover the behaviours, attitudes and strategies of outstanding leaders: Lead by example Project your passion Drive your decisions Empower your champions Reach your goals Give time and respect to your people
DVD style course with completion certificate only
Motivating Fun Workplace
Find out why some people love coming to work and doing their best: Energize with breakfast Create a fun caring culture Make the workplace desirable Use light, colour and design Encourage staff creativity Make work spaces comfortable Provide relaxing zones for time out Offer team building activities ... read more
DVD style course with completion certificate only
Open Communication & Teamwork
Learn how to communicate effectively to achieve best results: Promote open and honest communication Share information, not gossip Build collaborative relationships Resolve conflict productively Create a warm welcome
DVD style course with completion certificate only
Passion for Service Excellence
See the difference when people want to provide exceptional service: Be passionate about your work Make a positive first impression Happy voice | Positive greeting Fast response | Professional image Build friendly relationships Know your product Understand needs and deliver solutions Turn complaints ... read more
DVD style course with completion certificate only
Innovation & Continuous Improvement
Inspire everyone to be creative, offer suggestions and make improvements: Identify opportunities to improve Develop new ideas Ask your employees Replicate others' success Use think tanks Focus on good ideas Implement initiatives Evaluate and learn
DVD style course with completion certificate only
Green & Giving
It's easy to make a difference at work and for the environment: Implement green initiatives Give back Use targets to achieve results Communicate and educate Respond to crises Commit to change
DVD style course with completion certificate only
Recognition & Feedback
Motivate people, develop skills and improve work performance: Give immediate recognition and feedback Guide with goals Conduct regular performance appraisals Be constructive with feedback Be creative with recognition Implement feedback tools 60° feedback Climate surveys Mystery shopping Exit intervi... read more
DVD style course with completion certificate only
Wellbeing & Balance
Healthy people with work-life balance will be happier and more productive: Feel the benefits of exercise Offer health initiatives and activities Encourage staff to be active Be proactive about safety Implement policies for work-life balance
DVD style course with completion certificate only
Employer of Choice
Find out how to be a respected and award winning employer: Create a culture of pride Promote yourself as an employer of choice Recruit the best people Provide development opportunities Offer flexible work arrangements Be family friendly
DVD style course with completion certificate only