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Recognition & Feedback is a program designed to equip people with coaching and feedback skills to improve work performance. Everyone needs an understanding of how their performance is measured, and the context for the successful delivery of their roles. You will learn how to give immediate recognition and feedback, accept feedback, be creative and constructive with both recognition and criticism, and the importance of regular performance appraisals. This course provides documentary case examples filmed in best practice organizations, demonstrating ways in which organizations and individuals can improve recognition and feedback. Once the program is completed, you will have learned that people respond best to constructive feedback that is both specific and helpful, and that people thrive on positive feedback and recognition. You will have learned the importance of regular appraisals, discussion and agreement on career and performance goals. Be inspired to give recognition and quality feedback to your team.

 Use recognition and feedback to motivate people, develop skills and improve work performance  Offer immediate recognition and feedback  Guide with goals  Conduct regular performance appraisals  Utilize constructive feedback and be creative with recognition  Implement feedback tools to focus on improvements  360° feedback, climate surveys, mystery shopping, exit interviews

This is available as part of

Workplace Excellence Series
This outstanding series of documentary case study med in best practice organizations - an online ness, a travel business, an Australian city government and a school. Meet the managers and staff who provide powerful strategies for business success and staff nd out how these organizations achieve work... read more
Release Date
Jan 1, 2020
Video Running Time (minutes)
Course ID


Leaders Workbook

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Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Give immediate recognition and feedback
If we want the very best from staff and co-workers, immediate recognition and honest feedback are the best ways to motivate and improve performance. An observant commendation or a tactful explanation quickly spurs or steers them in the right direction. It raises the performance bar even higher.Peopl... read more
DVD style course with completion certificate only
Guide with goals
Even in todays more informal workplaces, people remain focused and keen to develop career paths. Understand the wider company goals; the objectives of your department and team in meeting these goals; and setting targets that enable you to get things done while developing in the direction youve set... read more
DVD style course with completion certificate only
Conduct regular performance appraisals
No organization can measure individual, team and overall progress without regular performance appraisals. They are best conducted in a spirit of mutual goodwill and willingness to negotiate workable targets and objectives that meet both company and individual requirements. The organization needs to ... read more
DVD style course with completion certificate only
Be constructive with feedback
Feedback can cause people to become defensive so it is very important for managers to reaffirm positive behaviors and actions. Some managers are too blunt in their assessments, and overly critical. Praise the good, while being specific, tactful and helpful about the areas that need fixing or improve... read more
DVD style course with completion certificate only
Implement feedback tools
Organizations can make use of feedback tools for improving performance including 360° feedback, conducting climate surveys among staff and stakeholders, mystery shopping and exit interviews. Each provides valuable insights on an organizations strengths and weaknesses, and on individual and team per... read more
DVD style course with completion certificate only
Be creative with recognition
There are many ways to reward and recognize individuals and teams. Creative ways to acknowledge a job well done or a successful initiative include recognizing and publicizing individual efforts; providing thankyou notes; company social media posts and tagging; surprise award nominations; or perhaps ... read more
DVD style course with completion certificate only