Passion for service excellence

Discover how delivering excellent service comes easily when you're passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions. The case study video segments in this course show how different organizations achieve service excellence, from phone calls to relationships, from product knowledge to handling complaints. Each person featured in this video delivers service from the heart.

Learn that loving what you do, having a desire to learn and to go that extra mile, are what add up to brilliant service. Discover strategies to build friendly relationships with customers, use your product knowledge effectively, understand customer needs, deliver solutions and turn complaints into commendations.

Identify the difference when people want to provide exceptional service;
Examine ways of being passionate about your work;
Identify how to make a positive first impression with a happy voice, positive greeting, fast response and professional image;
Build friendly relationships;
Know your product;
Understand needs and deliver solutions;
Turn complaints into commendations;