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Kylie Bell's final Appreciative Inquiry case study is a local government organization which felt its reputation was poor, based on its service provision. They recast (defined) the problem as wanting a positive perception of their service. They discovered stories of when they received positive feedback from the community, and then created a dream of delivering best service. They went into designing ways to make that happen, and then imagining what it would be like when the community and they had developed a positive regard for each other.

A local government organization was concerned about its reputation, so it:

  • Defined (positive perception of its service)
  • Discovered (stories of appreciation from community)
  • Dreamed (Best relationship with community)
  • Designed (how to make it happen)
  • Destiny (imagine feeling positive regard for each other)
New Release
Categories
Managing Performance / Appraisals
Service / Sales
Release Date
Nov 1, 2019
Video Running Time (minutes)
1:27
Featured Talent
Eve Ash
Kylie Bell
Course ID
INSIGHT836

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