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10 Essential Reception Skills
Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. Essential viewing for job seekers and recruiters. DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
10 Powerful Networking Skills
Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you are a passive, active or proactive networker. DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
7 Key Sales Skills
Avoid the classic mistakes and learn the essential skills to help you succeed in sales. Ideal for face-to-face selling and telephone sales. DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Advanced Sales Techniques
This program shows how to overcome six typical challenges faced by experienced sales people. A great way to encourage positive sales skills and behaviours. DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Appreciating Human Differences
People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Boomerang
Discover the basic drive in all of us, that compels us to return favours, to repay kindness with kindness, to reciprocate when someone gives us something. It is the strong belief that returning good deeds is the right and proper thing to do. BOOMERANG gives a compelling message about how to get the ... read more DVD Media Purchase @ AUD495.00 DVD style course with completion certificate only
Brand Marketing
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Sadhana Smiles, Director, RealChange to explore some practical advice and strategies. Sadhana Smiles says you must ensure your brand reflects the product and service image you require: • Competing brand messages &bul... read more DVD Media Purchase @ AUD187.00 DVD style course with completion certificate only
Bread
Out of the depths of despair, Tom O'Toole turned a failing little bakery in an isolated and dying country town with a population of 3,000 into a company with an annual turnover in excess of $12 million, serving over one million customers per year. A bakery that has become one of the highest earning ... read more DVD Media Purchase @ AUD550.00
Building Relationships
Call centre operators are often the first and most important point of contact with the customer. They need to have a positive approach to customers and learn to build rapport and be willing to help. DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Building Relationships
Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relationships.  Steve is chosen as the relationship expert to comment on the ‘relationship’ skill level of the group as they undertake role-plays. Tammy and Sanjay’s a... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Business Etiquette
Learn how business etiquette can improve your dealings in all aspects of your business. DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Can I Help You?
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Pete Williams, Entrepreneur to explore some practical advice and strategies. Engage customers from the first moment. Pete Williams discusses: • Service turn off • Pattern interrupt • Body language & tone &b... read more DVD Media Purchase @ AUD187.00 DVD style course with completion certificate only