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10 Essential Reception Skills
Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. Essential viewing for job seekers and recruiters.
DVD style course with completion certificate only
10 Powerful Networking Skills
Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you are a passive, active or proactive networker.
DVD style course with completion certificate only
7 Key Sales Skills
Avoid the classic mistakes and learn the essential skills to help you succeed in sales. Ideal for face-to-face selling and telephone sales.
DVD style course with completion certificate only
Advanced Sales Techniques
This program shows how to overcome six typical challenges faced by experienced sales people. A great way to encourage positive sales skills and behaviours. Challenge 1 - Never Enough Time Get organised Get database up to date Management system - follow-ups all organised Territory well mapped out, an... read more
DVD style course with completion certificate only
Appreciating Human Differences
People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way.
DVD style course with completion certificate only
Appreciative Inquiry Case: Inconsistent Service
Kylie Bell gives a first example of Appreciative Inquiry's use in a situation with a retail client that was experiencing inconsistent customer service. By flipping the define stage to wanting high quality service, she and the client worked to discover what was already happening when they were delive... read more
New Release DVD style course with completion certificate only
Appreciative Inquiry Case: Poor Reputation
Kylie Bell's final Appreciative Inquiry case study is a local government organization which felt its reputation was poor, based on its service provision. They recast (defined) the problem as wanting a positive perception of their service. They discovered stories of when they received positive feedba... read more
New Release DVD style course with completion certificate only
Be an Outstanding Listener
Be an Outstanding Listener is a program that will help people who think they are good listeners when in fact they are usually not as good as they imagine. Every job in every organizations requires good quality listening skills to understand and clarify what is being said. Listening skills are especi... read more
Interactive course with lessons, pre-test, and post-test
Be passionate about your work
Great organizations attract people who love their job. But passion for your work can shine through wherever you are. It comes down to caring about what you do, enthusiasm for doing your job well and the satisfaction of knowing you made a difference to customers. Passion is a combination of pride in ... read more
DVD style course with completion certificate only
Boomerang
Discover the basic drive in all of us, that compels us to return favours, to repay kindness with kindness, to reciprocate when someone gives us something. It is the strong belief that returning good deeds is the right and proper thing to do. BOOMERANG gives a compelling message about how to get the ... read more
DVD style course with completion certificate only
Brand Marketing
Brand Marketing is a course designed to explain how a brand is a promise wrapped up in an experience. Sadhana Smiles explains to psychologist Eve Ash about how brand marketing reflects product and service image. With so many brands competing for our attention, businesses need to understand the impor... read more
Interactive course with lessons, pre-test, and post-test
Bread
Out of the depths of despair, Tom O'Toole turned a failing little bakery in an isolated and dying country town with a population of 3,000 into a company with an annual turnover in excess of $12 million, serving over one million customers per year. A bakery that has become one of the highest earning ... read more