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About

Be an Outstanding Listener is a program that will help people who think they are good listeners when in fact they are usually not as good as they imagine. Every job in every organizations requires good quality listening skills to understand and clarify what is being said. Listening skills are especially important for service providers and managers.

Be an Outstanding Listener is a program in which behavioral expert Peter Quarry explains simple ways to become an outstanding listener. These are skills everyone can benefit from and improve their commiunication skills.

Learning objectives

  • Pay full attention to what the other person is saying
  • Use body language to reflect what's said, and observe theirs in turn
  • Show support through empathy
  • Ask open questions to investigate, and closed questions to summarize

Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

This is available as part of

2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
Categories
Communication Skills
Diversity / Respect
Service / Sales
Release Date
Nov 1, 2020
Video Running Time (minutes)
2:00
Course Length (minutes)
10
Featured Talent
Peter Quarry
Course ID
2M2S28

Handouts

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Script

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