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4 Invaluable Feedback Skills
In this course, 4 Invaluable Feedback Skills, you will discover that most people find it challenging to give others feedback about their work performance. It can be tough for people to objectively view personal traits and practices that negatively impact on their productivity and coworkers. In this ... read more
Interactive course with lessons, pre-test, and post-test
4 Paths to a Psychologically Safe Workplace
In this course, 4 paths to a Psychologically Safe Workplace, you will learn to develop a psychologically safe organization or team where people feel safe to speak up, point out problems and tell the truth. It's an essential pre-requisite for a high performance team and results in lower staff turnove... read more
Interactive course with lessons, pre-test, and post-test
5 Ways to Coach for Best Performance
In this course, 5 Ways to Coach for Best Performance, you will learn that a workplace coach plays a vital role in overcoming people's weaknesses, building on their strengths and encouraging peak performance. Coaching has many benefits: it engenders higher levels of engagement, boosts confidence, enh... read more
Interactive course with lessons, pre-test, and post-test
Apologize and Take Responsibility
Apologizing can be challenging, but it's an essential part of making things right when we've made a mistake. A genuine apology can make a big difference, not only in calming the situation but also in showing that we truly care. The Cutting Edge team are learning about and making apologies. Discover ... read more
Interactive course with lessons, pre-test, and post-test
Assess Psychological Safety in your Workplace
Psychological safety in any workplace cant be assumed, it must be assessed. Because management styles and procedures come and go, systems and norms change. It's a good idea to engage a neutral party like someone from HR or a consultant, to monitor your organization's psychological safety levels a... read more
DVD style course with completion certificate only
Building High Performing, Collaborative, Hybrid Teams
Building High Performing, Collaborative, Hybrid Teams is a course designed to inspire leaders to build and maintain stronger more effective teams that work collaboratively and are more successful. In this course psychologists Eve Ash and Peter Quarry discuss ways to build high performing, collaborat... read more
Interactive course with lessons, pre-test, and post-test
Coaching and Mentoring New People
Coaching and mentoring new people is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. ... read more
Interactive course with lessons, pre-test, and post-test
Give bad news effectively
There are many kinds of bad news and it can trigger strong emotional reactions and have far-reaching effects. When you deliver bad or unwelcome news, how you communicate it can have a direct impact on the way the person receives it and reacts to it.Learn why it is important to deliver bad news effec... read more
Interactive course with lessons, pre-test, and post-test
Giving and Receiving Constructive Feedback
Feedback skills help us all improve. In this course, there is an entertaining case study video from the Cutting Edge team. Marcus advises the team to be open to feedback, stay calm and not defensive, openly discuss the problem and its impact on performance, link the feedback to rules and agreements,... read more
Interactive course with lessons, pre-test, and post-test
Giving Feedback - Dealing with Disagreement
Sometimes a person will disagree outright with the feedback you're giving. Peter Quarry explains that its important to understand what type of disagreement it is so you can know how to deal with it. The disagreement may be about the facts, or perhaps the person agrees with the facts but doesn't thi... read more
DVD style course with completion certificate only
Giving Feedback - Dealing with Emotions
Feedback can trigger very strong emotional reactions. People receiving feedback might experience shock, anger, defensiveness, or they may become highly upset. If this happens, don't shut the conversation down (even if uncomfortable). Listen to them and encourage them to talk. Let them vent. As they ... read more
DVD style course with completion certificate only
Giving Feedback - Dealing with Negativity
Some people will be far from receptive to feedback. They might not say so, but their body language is doing all the talking! Dealing with the reluctant participant entails first explaining that you want to help that person do well and pausing to seek their agreement. Ask them what they're happy with... read more
DVD style course with completion certificate only
