Products: 1 - 12 of 15
Products Per Page
Product View Style
Be constructive with feedback
Feedback can cause people to become defensive so it is very important for managers to reaffirm positive behaviors and actions. Some managers are too blunt in their assessments, and overly critical. Praise the good, while being specific, tactful and helpful about the areas that need fixing or improve... read more
DVD style course with completion certificate only
Be creative with recognition
There are many ways to reward and recognize individuals and teams. Creative ways to acknowledge a job well done or a successful initiative include recognizing and publicizing individual efforts; providing thankyou notes; company social media posts and tagging; surprise award nominations; or perhaps ... read more
DVD style course with completion certificate only
Coaching to Build Skills
Discover an effective approach that can be used to build all types of skills, including technical, task-related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer.This video also provides effective alternatives to four of the most common mistakes peopl... read more
DVD style course with completion certificate only
Coaching to Clarify Expectations
Coaches need to set high expectations. But people can only perform well at work if they have been told what is expected of them.This video demonstrates how to communicate your expectations clearly and effectively to another person. The other person could be your manager, supervisor, team leader, tea... read more
DVD style course with completion certificate only
Coaching to Develop Motivation
Discover why giving advice doesn't always help people to perform better at work. This results-oriented video demonstrates a powerful coaching technique for ensuring people take responsibility for motivating themselves. It provides practical examples of the "question-style" of coaching and will help ... read more
DVD style course with completion certificate only
Coaching to Encourage Flexibility
People need coaching to be flexible and adaptable to all sorts of organisational change, including technological change and re-engineering projects.This video illustrates the most common psychological reactions people have when confronted by change. It provides practical 'how-tos' for dealing with t... read more
DVD style course with completion certificate only
Coaching to Enhance Confidence
Sometimes people don't perform well because they have low confidence in a particular task.This video shows how to first recognise low confidence and then build confidence in others by reassuring them that these feelings are normal. It provides clear examples for challenging the other person's negati... read more
DVD style course with completion certificate only
Coaching to Resolve Conflict
This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in the workplace, whether they are directly involved in the conflict or are a third party mediating a dispute.The three key coaching skills learned will ensure that conflict does not waste ... read more
DVD style course with completion certificate only
Conduct regular performance appraisals
No organization can measure individual, team and overall progress without regular performance appraisals. They are best conducted in a spirit of mutual goodwill and willingness to negotiate workable targets and objectives that meet both company and individual requirements. The organization needs to ... read more
DVD style course with completion certificate only
Empower your champions
Terrific leaders inspire loyalty and extra effort from their teams. They repay those people by recognizing and nurturing their potential, setting them new goals, offering them opportunities to develop and train, even introducing them to mentors. Even if staff move on eventually, they remember and ho... read more
DVD style course with completion certificate only
Give immediate recognition and feedback
If we want the very best from staff and co-workers, immediate recognition and honest feedback are the best ways to motivate and improve performance. An observant commendation or a tactful explanation quickly spurs or steers them in the right direction. It raises the performance bar even higher.Peopl... read more
DVD style course with completion certificate only
Give time and respect to your people
Whether youre a manager or team member (who might one day be a manager), the first and best way to give and earn respect is to spend time listening to others. Involve yourself with teams, know whos who and be across all thats happening. Value peoples individual efforts and contributions. Underst... read more
DVD style course with completion certificate only
