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Discover an effective approach that can be used to build all types of skills, including technical, task-related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer.

This video also provides effective alternatives to four of the most common mistakes people make when coaching a new employee, and introduces a four-step model for building all types of skills (explain, demonstrate, practise, provide feedback).

This is available as part of

Performance Excellence Series
In the same way that athletic coaches help their teams achieve Performance Excellence, workplace coaches need to help team members reach their full potential and be the best they can be. This six-volume series demonstrates the basic principles of how to effectively coach another person, regardless o... read more
Feedback / Coaching
Training / Learning
Release Date
Jan 1, 1995
Video Running Time (minutes)
Course ID


Workbook/Leaders Guide

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