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Each play active for 48 hours

English

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About

Discover an effective approach that can be used to build all types of skills, including technical, task-related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer.

This video also provides effective alternatives to four of the most common mistakes people make when coaching a new employee, and introduces a four-step model for building all types of skills (explain, demonstrate, practise, provide feedback).
Categories
Feedback / Coaching
Training / Learning
Release Date
Jan 1, 1995
Video Running Time (minutes)
13:00
Course ID
PE02

Handouts

Description
Workbook/Leaders Guide

Only preview versions of handouts can be viewed without a license.