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Coaching to Build Skills
Discover an effective approach that can be used to build all types of skills, including technical, task-related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer.This video also provides effective alternatives to four of the most common mistakes peopl...
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Coaching to Enhance Confidence
Sometimes people don't perform well because they have low confidence in a particular task.This video shows how to first recognise low confidence and then build confidence in others by reassuring them that these feelings are normal. It provides clear examples for challenging the other person's negati...
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