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Welcome them, give feedback, encourage new skills and be a good role model.

Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Dion and Tatiana) and to welcome questions. The second step is to offer practical help to build skills; Dion tries unsuccessfully to adjudicate an argument between Sam and Michael. They give Dion tips on how not to interrupt a personal discussion between colleagues. Giving time and encouragement is also important; Alex coaches Dion on how to answer the phone properly. Carlos complains to Steve that Dion is often late; Steve advises Carlos to explain to Dion how this disrupts his schedule. Be a mentor; don’t flood the person with suggestions but give them different ways to consider a problem. If they make mistakes, what did they learn? This video is divided into chapters:

  1. Help them settle in

  2. Offer practical steps to build skills

  3. Give time and encouragement

  4. Use feedback to fix problems

  5. Be a caring mentor

  Key Learning Points

Take time out to coach newcomers. Help them develop their potential


DON’T ignore newcomer training needs
INSTEAD: Prepare and make them feel welcome

DON’T ignore poor communication
INSTEAD: Take time to encourage and build skills

DON’T let issues go unchecked
INSTEAD: Give feedback for improvement

DON’T set a bad example
INSTEAD: be a caring mentor and role model

Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

eLearning description

elearning course learning objectives

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
COMEDY MAKES LEARNING FUN This 2012-2013 comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 14 new titles relea... read more
Feedback / Coaching
Managing Performance / Appraisals
Release Date
Jan 1, 2013
Video Running Time (minutes)
Course Length (minutes)
Seven Dimensions
Course ID


Leaders Guide
PowerPoint Slides

Only preview versions of handouts can be viewed without a license.