Results: 1 - 12 of 38

Courses Per Page
Course View Style
10 Essential Interviewing Skills
Establish facts and make quality judgements for recruitment, accident investigation or market research interviews.
DVD style course with completion certificate only
9 Essentials for Exit Interviews
Exit interviews provide an excellent opportunity to uncover staff­ satisfaction problems and implement positive changes for remaining and future employees. It is critical to understand why an employee leaves and to document feedback regarding leadership styles and other workplace issues. Psychologis... read more
DVD style course with completion certificate only
Always Establish Rapport
No matter what kind of interrogation you’re doing, an investigator or interviewer needs to quickly establish a rapport with a person. Colin McLaren advises Eve Ash that this can be done through being informal (removing jacket), offering a beverage or lunch (if the interview will be long). He counsel... read more
New Release DVD style course with completion certificate only
Anna or Mat?
Watch Bill and Mark interview Anna and Mat using a wide range of question styles. Then see the panel review of each applicant and a final comparison review. Who is better suited to the job? What else will be required to assess their suitability?
DVD style course with completion certificate only
The Art of Behavioural Interviewing
Research shows behavioural interviewing is five times more successful in choosing the right candidate for a job, over more traditional interviewing techniques. Psychologist Peter Quarry explains behavioural interviewing and gives many examples of how to do it in a real situation.
DVD style course with completion certificate only
The Art of Questioning
Discover how to be interesting, engaging and effective when asking questions. Learn various forms of questions, how best to combine them, and even how to use questions to motivate.
DVD style course with completion certificate only
Asking Questions in an Investigation
This video teaches skills for effective interviewing, especially in investigations. Former homicide task force leader and author Colin McLaren explains the art of asking investigative questions and getting to the truth. A manager or workplace investigator trying to ascertain the truth and resolve a ... read more
New Release Interactive course with lessons, pre-test, and post-test
Assessment Centre Interviews
Assessment centres are a powerful way to assess competencies such as problem solving, communication and leadership.Mark leads his panel to assess five applicants. They use two challenge situations to assess key competencies and discuss the performance of each applicant to narrow the field. Key point... read more
DVD style course with completion certificate only
Behavioural Interview Triggers
A wide variety of behavioural and situational interview scenarios are provided to enable viewers to critique each one and discuss the strengths and weaknesses of the interviewers' approach.There are 18 trigger scenarios grouped for ease of use, accompanied by an excellent set of key learning points ... read more
DVD style course with completion certificate only
Body Language & Rapport in Interviewing
The body language and tone of interviewers have a big impact on job applicants.Find out the five best ways to build rapport and ensure you put your applicants at ease.Learn about providing encouragement and explaining positively and how to invite and respond well to questions.
DVD style course with completion certificate only
Career Management and Talent Review
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Practical tips for senior managers to plan succession. Peter Wallbridge covers: • What is a talent review process? • The mechanics • Compreh... read more
DVD style course with completion certificate only
Challenge the Process with an Open Mind
An interviewer or investigator must always have an open mind when conducting an inquiry, according to Colin McLaren. This avoids the problem of tunnel vision, and being persistent with the facts, even if others don’t like it. If the interviewer believes something is wrong, s/he should challenge it, ... read more
New Release DVD style course with completion certificate only