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Always Establish Rapport
No matter what kind of interrogation you’re doing, an investigator or interviewer needs to quickly establish a rapport with a person. Colin McLaren advises Eve Ash that this can be done through being informal (removing jacket), offering a beverage or lunch (if the interview will be long). He counsel... read more
New Release DVD style course with completion certificate only
Anna or Mat?
Watch Bill and Mark interview Anna and Mat using a wide range of question styles. Then see the panel review of each applicant and a final comparison review. Who is better suited to the job? What else will be required to assess their suitability?
DVD style course with completion certificate only
Answer Tough Interview Questions
Answer Tough Interview Questions is a video that prepares you for challenging interview questions. A job interview is always nerve-wracking, no matter how many times you’ve done this. In this course, psychology expert Peter Quarry offers ways to address tough questions during job interviews, positiv... read more
Interactive course with lessons, pre-test, and post-test
Ask Behavioral Interview Questions
Ask Behavioral Interview Questions is a program to develop skills for asking behavioral questions to find out how a candidate copes in particular situations. The interviewer explores how the candidate dealt with problems in the past as a guide to how they’ll handle challenges in the new job. The Ask... read more
Interactive course with lessons, pre-test, and post-test
Asking Questions in an Investigation
This video teaches skills for effective interviewing, especially in investigations. Former homicide task force leader and author Colin McLaren explains the art of asking investigative questions and getting to the truth. A manager or workplace investigator trying to ascertain the truth and resolve a ... read more
New Release Interactive course with lessons, pre-test, and post-test
Assessment Centre Interviews
Assessment centres are a powerful way to assess competencies such as problem solving, communication and leadership.Mark leads his panel to assess five applicants. They use two challenge situations to assess key competencies and discuss the performance of each applicant to narrow the field. Key point... read more
DVD style course with completion certificate only
Behavioural Interview Triggers
A wide variety of behavioural and situational interview scenarios are provided to enable viewers to critique each one and discuss the strengths and weaknesses of the interviewers' approach.There are 18 trigger scenarios grouped for ease of use, accompanied by an excellent set of key learning points ... read more
DVD style course with completion certificate only
Body Language & Rapport in Interviewing
The body language and tone of interviewers have a big impact on job applicants.Find out the five best ways to build rapport and ensure you put your applicants at ease.Learn about providing encouragement and explaining positively and how to invite and respond well to questions.
DVD style course with completion certificate only
Career Management and Talent Review
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Peter Wallbridge, HR Consultant to explore some practical advice and strategies. Practical tips for senior managers to plan succession. Peter Wallbridge covers: What is a talent review process? The mechanics Comprehensive... read more
DVD style course with completion certificate only
Challenge the Process with an Open Mind
An interviewer or investigator must always have an open mind when conducting an inquiry, according to Colin McLaren. This avoids the problem of tunnel vision, and being persistent with the facts, even if others don’t like it. If the interviewer believes something is wrong, s/he should challenge it, ... read more
New Release DVD style course with completion certificate only
Get Agreement and Admissions
When it comes to investigatinig people, a non-intimidating approach, preferably in a quiet location, gets more results. Colin McLaren advises building rapport with a person when the investigative process is narrowing. The important thing is to get their admission, why it was done, and in writing. Th... read more
New Release DVD style course with completion certificate only
Hone Your Interview Skills
Extensive preparation and research are crucial for effective interviews. Be prepared to put in your whole time and effort to getting it right, Colin McLaren says. You are playing with someone's career and they could well be innocent. Always study your interviews and interview technique afterwards - ... read more
New Release DVD style course with completion certificate only