Always Establish Rapport

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No matter what kind of interrogation you’re doing, an investigator or interviewer needs to quickly establish a rapport with a person. Colin McLaren advises Eve Ash that this can be done through being informal (removing jacket), offering a beverage or lunch (if the interview will be long). He counsels not trying to be tough or raising your voice or resorting to abrupt body language. An interviewee is offering information voluntarily and will only do so if not feeling threatened by the interviewer.

Colin McLaren emphasizes the importance of rapport in conducting an investigation interview:

  • Create rapport at the start of an interview
  • Offer the interviewee a coffee, and if a long interview, a sandwich
  • Don't be tough
  • Don't raise your voice
  • Don't move in close or change body language
New Release
Categories
Legal / Financial
Selection / Interviewing
Release Date
Jan 1, 2020
Video Running Time (minutes)
1:26
Producer
Seven Dimensions
Featured Talent
Eve Ash
Colin McLaren
Course ID
INSIGHT852

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