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Always Establish Rapport

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No matter what kind of interrogation you’re doing, an investigator or interviewer needs to quickly establish a rapport with a person. Colin McLaren advises Eve Ash that this can be done through being informal (removing jacket), offering a beverage or lunch (if the interview will be long). He counsels not trying to be tough or raising your voice or resorting to abrupt body language. An interviewee is offering information voluntarily and will only do so if not feeling threatened by the interviewer.

Colin McLaren emphasizes the importance of rapport in conducting an investigation interview:

Create rapport at the start of an interview
Offer the interviewee a coffee, and if a long interview, a sandwich
Don't be tough
Don't raise your voice
Don't move in close or change body language

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Psychologist Eve Ash interviews experts and business leaders who share their experiences and their strategies for achieving best practice.Topics cover key leadership and people skills, safety, marketing, career and interpersonal skills. Discover practical strategies to implement and solve business p... read more

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New Release
Categories: Legal / Financial; Selection / Interviewing
Release Date: Jan 1, 2020
Video Running Time (minutes): 1:26
Producer: Seven Dimensions
Featured Talent: Eve Ash; Colin McLaren
Course ID: INSIGHT852

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