How to Resolve Team Conflicts

How to Resolve Team Conflicts is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters, simple messages and skills for resolving clashes with coworkers. In this course you will learn how to discuss and resolve issues, speak assertively, communicate with care, and make others feel valued.

In the introductory video case study, Carol, the team leader, steps in to mediate a conflict between Sanjay and Casey, who has brought a pet to work. Sanjay's aggressive approach clashes with Casey's non-assertive response. Carol helps them find a middle ground while also addressing Sanjay's ongoing disputes with Mana. After reflecting on his intimidating behavior, Sanjay makes amends with Casey, offering a stuffed 'pet' during Marcus' team-building session.

Don't let conflicts grow INSTEAD: Discuss and resolve issues;
Don't be afraid to speak up INSTEAD: Speak assertively;
Don't be aggressive INSTEAD: Communicate with care;
Don't exclude someone INSTEAD: Make others feel special;