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Agreeing and Disagreeing
Learn to agree or disagree appropriately and use the first conditional to express possibilities. Each video has five sections: Language Functions, Grammar, Idioms, Vocabulary, Pronunciation. 20 FUN ESL VIDEOS Shot on location in USA Learn English as it is REALLY spoken! Language and ... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Apologizinig
Learn to apologize appropriately and identify verbs that take the infinitive -want, seem, attempt, demand, expect, like and love. Each video has five sections: Language Functions, Grammar, Idioms, Vocabulary, Pronunciation. 20 FUN ESL VIDEOS Shot on location in USA Learn English as it is ... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Appreciating Diversity
Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work. Carol and her boss Serena have concerns about their minimum English and the consequent perceptions of Cutting Edge Corporation appearing unprofessional. Carlos and Tammy manage... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Appreciating Human Differences
People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Arrogance and Humility
Some of the team must decrease arrogance and increase humility. Arrogance is easy to recognize in others, but seldom in oneself! Sam’s high intelligence often translates into condescension when dealing with his colleagues. Carol is oblivious to the impact of her blunt assessments and look at m... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Bullying Even at the Top
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Sadhana Smiles, Director, RealChange to explore some practical advice and strategies. Strategies for tackling bullying at the senior levels are essentials, says Sadhana Smiles when she covers: • Types of bullying &bu... read more DVD Media Purchase @ AUD187.00 DVD style course with completion certificate only
Clarifying and Exaplaining
Learn to explain and clarify situations and ideas and use gerunds as the subject of the sentence. Each video has five sections: Language Functions, Grammar, Idioms, Vocabulary, Pronunciation. 20 FUN ESL VIDEOS Shot on location in USA Learn English as it is REALLY spoken! Language and... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Communicating Feedback
Learn to give and receive feedback and talk about what has happened using the present perfect tense. Each video has five sections: Language Functions, Grammar, Idioms, Vocabulary, Pronunciation. 20 FUN ESL VIDEOS Shot on location in USA Learn English as it is REALLY spoken! Language ... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Complaining and Criticizing
Learn to recognize and express criticism and complaints and use the present perfect tense with periods of time. Each video has five sections: Language Functions, Grammar, Idioms, Vocabulary, Pronunciation. 20 FUN ESL VIDEOS Shot on location in USA Learn English as it is REALLY spoken!&nbs... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Creating a NoBlame Culture
Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step proc... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only
Cross Cultural Communication Skills
This video describes what cross cultural communication skills are and why they are becoming increasingly important in today's business environment. This program features psychologist Peter Quarry, interviewing Doug Lipp, an international business consultant, USA. Doug Lipp, formerly head of training... read more DVD Media Purchase @ AUD275.00 DVD style course with completion certificate only