Exceed Service Expectations

Preview this video

All format & pricing

About Handouts

About

Learn to deliver brilliant customer service - ensuring it is always a pleasure to do business with you and your organization. In this course, psychologist Peter Quarry, provides some simple strategies for giving outstanding customer service and receiving glowing reviews in return.

Become that special person who always makes others feel good by delivering outstanding service that exceeds expectations. Word gets out quickly and the emotional and financial dividends for your business are undeniable.

Connect with the customer quickly;
Make it a pleasure to deal with you;
Go the extra mile and give customers something they didn't expect;
Listen to and resolve problems;

This is available as part of

2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
New Release
View details
2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
New Release
View details
Release Date
Jan 1, 2020
Video Running Time (minutes)
1:56
Course Length (minutes)
15
Course ID
2M2S37

Handouts

Description
Script

Only preview versions of handouts can be viewed without a license.