Exceed Service Expectations

Exceed Service Expectations is a program where you will learn to deliver brilliant customer service. Peter Quarry, psychology expert, provides some simple strategies for giving outstanding customer service and get glowing reviews in return.

Exceed Service Expectations is a program that encourages learners to aim to exceed client expectations, ensuring it is always a pleasure to do business with that organization. It will motivate learners to be that special person who always makes others feel good by delivering outstanding service that exceeds expectations. Word gets out quickly and the emotional and financial dividends for your business are undeniable.

Learning objectives

• Connect with the customer quickly
• Make it a pleasure to deal with you
• Go the extra mile and give customers something they didn’t expect
• Listen to and resolve problems

Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.