CLEAR Service is for everyone as we are all providing service to our teams, our clients and our managers. It can be challenging when youre called on to deal with issues that erupt. Sometimes youre mopping up after other peoples mistakes, or youre faced with having to devise a solution on the spot. Psychologist Eve Ash explains that we give great service and solve difficult problems, especially when we are CLEAR: clarifying, listening, empathizing, asking and resolving.
Once this video/course is completed you will have learned the five key skills to be CLEAR. Clarify the issue, listen carefully, empathize with the other person's feelings, ask questions to reach solutions and resolve the problem.
Use the CLEAR formula to deliver excellent service:
- Clarify the issues
- Listen carefully
- Empathize with the client about their situation and feelings
- Ask questions to reach solutions
- Resolve problems
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
This is available as part of
Only preview versions of handouts can be viewed without a license.