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CLEAR Service is a course for everyone as we are all providing service to our teams, our clients and our managers. It can be challenging when you're called on to deal with issues that erupt. Sometimes you're mopping up after other people's mistakes, or you're faced with having to devise a solution on the spot. Psychologist Eve Ash explains that we give great service and solve difficult problems, especially when we are CLEAR: clarifying, listening, empathizing, asking and resolving.

Once this course is completed you will have learned the five key skills to be CLEAR. Clarify the issue, listen carefully, empathize with the other person's feelings, ask questions to reach solutions and resolve the problem.

Use the CLEAR formula to deliver excellent service;
Clarify the issues;
Listen carefully;
Empathize with the client about their situation and feelings;
Ask questions to reach solutions;
Resolve problems;

This is available as part of

2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
Release Date
Jan 1, 2020
Video Running Time (minutes)
2:18
Course Length (minutes)
15
Course ID
2M2S23

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