How to Manage Challenging and Disruptive Staff

Learn strategies for successfully handling difficult people in your team and understand what seems a nightmare may in fact be easy to turn around. Consider your management style, mindset and commitment. Agree on what the problem is and create an action plan.

Learn to understand a person's position and how to reduce emotion and seek input, and apply various strategies for dealing with problem staff. Recognize that a performance plan must involve measuring and training, and if required, an exit must be carefully managed with warnings and written evidence.

Examine strategies for dealing with difficult staff;
Understand the person's position;
Determine any impact of your management style and mindset;
Reduce emotion and seek input;
Agree on problem and develop action plan;
Create a performance plan with measurable goals and specified training;
Manage an exit carefully with warnings and written evidence;