Apologize and Take Responsibility

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Apologizing can be challenging, but it's an essential part of making things right when we've made a mistake. A genuine apology can make a big difference, not only in calming the situation but also in showing that we truly care. The Cutting Edge team are learning about and making apologies. Discover what it takes to make a sincere apology and use empathy to reduce tension and restore harmony.

Don't resist apologizing INSTEAD: Show respect and reduce tension;
Don't be defensive or blame INSTEAD: Acknowledge and take responsibility;
Don't give a fake sorry INSTEAD: Be genuine and show empathy;
Don't think saying sorry is enough INSTEAD: Take action and resolve the problem;

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
DVD style course with completion certificate only
View details
Cutting Edge Communication Comedy Series - 80 lessons
Weclome to Cutting Edge Simulated company with learning situations crafted by psychologist Eve Ash, filmed in LA, like a sit com! This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! CUTTING EDGE COMM... read more
DVD style course with completion certificate only
View details
Release Date
Jan 1, 2025
Video Running Time (minutes)
7:18
Course Length (minutes)
25
Course ID
CEC34

Handouts

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Workbook
Powerpoint

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