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About

Engage with Clients Virtually is a program designed to improve your dealings with clients online and in the virtual space by adopting simple strategies recommended by behavioral expert, Peter Quarry. Learn seven easy ways to immediately improve your approach to online clients and customers.

Engage with Clients Virtually is a program in which Peter Quarry presents simple ways to enhance any online customer communication. People will learn to respond quickly, personalize their approach, have data and resources at their fingertips, and build client enthusiasm and loyalty.

Learning objectives

  • Respond quickly, however many customers contact you
  • Humanize your communication so people can enjoy dealing with a real person
  • Personalize your offering – anticipate and discover people's needs and create a unique package in response
  • Deal with problems brilliantly – make it easy to solve clients questions and problems
  • Have access to and maintain up to date client records and notes so staff have these at their fingertips
  • Maintain continuous interaction – create a sense of community to build client enthusiasm
  • Reward customer loyalty – make them feel special

Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

This is available as part of

2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
Categories
Communication Skills
Presentations / Meetings
Service / Sales
Release Date
Nov 1, 2020
Video Running Time (minutes)
2:00
Course Length (minutes)
10
Featured Talent
Peter Quarry
Course ID
2M2S36

Handouts

Description
Script

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