Engage with Clients Virtually

Improve your dealings with clients online by adopting simple strategies recommended by psychologist, Peter Quarry. Learn seven easy ways to immediately improve your approach to online clients and customers.

Enhance any online customer communication. Learn to respond quickly, personalize your approach, have data and resources at your fingertips, and build client enthusiasm and loyalty.

Respond quickly, however many customers contact you;
Humanize your communication so people can enjoy dealing with a real person;
Personalize your offering - anticipate and discover people's needs and create a unique package in response;
Deal with problems brilliantly - make it easy to solve clients' questions and problems;
Have access to and maintain up to date client records and notes so staff have these at their fingertips;
Maintain continuous interaction - create a sense of community to build client enthusiasm;
Reward customer loyalty - make them feel special;