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Always Establish Rapport
No matter what kind of interrogation you’re doing, an investigator or interviewer needs to quickly establish a rapport with a person. Colin McLaren advises Eve Ash that this can be done through being informal (removing jacket), offering a beverage or lunch (if the interview will be long). He counsel... read more
New Release
DVD style course with completion certificate only
Anna or Mat?
Watch Bill and Mark interview Anna and Mat using a wide range of question styles. Then see the panel review of each applicant and a final comparison review. Who is better suited to the job? What else will be required to assess their suitability?
DVD style course with completion certificate only
Ask Behavioral Interview Questions
Develop skills for asking behavioral questions to find out how a candidate copes in particular situations. As an interviewer you can explore how the candidate dealt with problems in the past as a guide to how they'll handle challenges in the new job.In this course psychologist Peter Quarry provides ... read more
Interactive course with lessons, pre-test, and post-test
Asking Questions in an Investigation
This course teaches skills for effective interviewing, especially in investigations. Former homicide task force leader and author Colin McLaren explains the art of asking investigative questions and getting to the truth.A manager or workplace investigator trying to ascertain the truth and resolve a ... read more
New Release
Interactive course with lessons, pre-test, and post-test
Assessment Centre Interviews
Assessment centres are a powerful way to assess competencies such as problem solving, communication and leadership.Mark leads his panel to assess five applicants. They use two challenge situations to assess key competencies and discuss the performance of each applicant to narrow the field. Key point... read more
DVD style course with completion certificate only
Behavioural Interview Triggers
A wide variety of behavioural and situational interview scenarios are provided to enable viewers to critique each one and discuss the strengths and weaknesses of the interviewers' approach.There are 18 trigger scenarios grouped for ease of use, accompanied by an excellent set of key learning points ... read more
DVD style course with completion certificate only
Body Language & Rapport in Interviewing
The body language and tone of interviewers have a big impact on job applicants.Find out the five best ways to build rapport and ensure you put your applicants at ease.Learn about providing encouragement and explaining positively and how to invite and respond well to questions.
DVD style course with completion certificate only
Challenge the Process with an Open Mind
An interviewer or investigator must always have an open mind when conducting an inquiry, according to Colin McLaren. This avoids the problem of tunnel vision, and being persistent with the facts, even if others don’t like it. If the interviewer believes something is wrong, s/he should challenge it, ... read more
New Release
DVD style course with completion certificate only
Get Agreement and Admissions
When it comes to investigatinig people, a non-intimidating approach, preferably in a quiet location, gets more results. Colin McLaren advises building rapport with a person when the investigative process is narrowing. The important thing is to get their admission, why it was done, and in writing. Th... read more
New Release
DVD style course with completion certificate only
Hone Your Interview Skills
Extensive preparation and research are crucial for effective interviews. Be prepared to put in your whole time and effort to getting it right, Colin McLaren says. You are playing with someone's career and they could well be innocent. Always study your interviews and interview technique afterwards - ... read more
New Release
DVD style course with completion certificate only
Interviewing for Receptionist
Sadhana interviews Erin for the role of receptionist in the corporate headquarters of a large business. She asks a range of questions to assess Erin's suitability and provides an excellent review of Erin's performance.
DVD style course with completion certificate only
Interviewing Panels
Learn more about interview panels and how to prepare for an interview so each panelist is ready to perform well.Find out the essential DOs and DON'Ts for an effective panel interview and the benefits of having varied opinions to make a quality decision.Tips for effective assessment discussions are p... read more
DVD style course with completion certificate only
