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This item contains several different items. Purchasing this item includes all of the component items listed below.
Sales Rep Interview
Sadhana is keen to ensure Simon is the right applicant for the senior sales agent - but how can she be sure? She uses a range of challenging questions to assess his suitability and later reviews his performance.Two versions enable flexible use (one with 15 key learning points, and one without).
DVD style course with completion certificate only
Interviewing Panels
Learn more about interview panels and how to prepare for an interview so each panelist is ready to perform well.Find out the essential DOs and DON'Ts for an effective panel interview and the benefits of having varied opinions to make a quality decision.Tips for effective assessment discussions are p... read more
DVD style course with completion certificate only
Question Types in Interviews
Questions can be powerful when used appropriately. Find out about the use of open and closed questions and learn how to use situational, behavioural interviewing and probing questions. Find out which questions are problematic and should be avoided.
DVD style course with completion certificate only
Office Manager Interview
Simon interviews Ben for the role of Office Manager, and uses a range of traditional, situational and behavioural questions to assess his suitability. Simon probes for specific details and responds to questions from Ben. Simon reviews Ben's performance.
DVD style course with completion certificate only
Anna or Mat?
Watch Bill and Mark interview Anna and Mat using a wide range of question styles. Then see the panel review of each applicant and a final comparison review. Who is better suited to the job? What else will be required to assess their suitability?
DVD style course with completion certificate only
Interviewing for Receptionist
Sadhana interviews Erin for the role of receptionist in the corporate headquarters of a large business. She asks a range of questions to assess Erin's suitability and provides an excellent review of Erin's performance.
DVD style course with completion certificate only