SKILLS FOR MANAGERS - 7. Manage Personality Differences is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest challenges at work. A person's personality may make it difficult for others to work. It may even impact their own performance. Clashes between people can affect the whole team causing tension and stress, wasting time and lowering productivity. Collaboration becomes increasingly difficult. The good news is people can change, if they want to. And when people in a team clash, a mediation can be facilitated professionally.
In this course, psychologists Eve Ash and Peter Quarry discuss techniques for managers to successfully negotiating conflicts. They explore ways to recognize unhelpful behavior patterns, and use insight, motivation and reward to change them.
- If you want to change, be aware of the impact of your behavior on others and be motivated to change
- Create a realistic plan for change and be open to feedback about your behavior
- Learn skills to mediate a personality clash professionally
- Speak with each person individually first and identify the problems
- Facilitate a discussion and remain neutral, listen and summarize
- Request that the two listen to each other, without interruption
- Negotiate a deal for changed behaviors, on both sides
